Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a viewing with Visha for a three bed flat a few days ago, and it turns out that the viewing was for a different property so we couldn’t see it. Visha was so quick to apologise (Even though it wasn’t her fault!) And was quick to book us in for a viewing the next day. We ended up securing the property, and as lead tenant I was worried that it was all going to be a bit of a faf, but that couldn’t have been further from the truth. Visha responded to our emails almost immediately and she was so quick to sort everything out for us. We’ve had a few issues with letting agencies in Cardiff, but Visha absolutely blew me away, with her kindness and patience. She’s an absolute angel and it’s put my mind at ease for next year knowing that we have someone like her to talk to if we have any issues. Every letting company should have a Visha!
Izzy · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you received excellent customer service. Visha is very pleased to know she was able to assist you in finding you a property and in such a helpful way. These are some very kind words and they are very appreciated. We look forward to your tenancy ahead.
★★★★★ 5/5
GoogleI've had a really great experience finding my student house with 2Let2. Visha in particular has been incredibly helpful, friendly and patient with us, helping us through the process step by step. It's been completely stress free as she's helped to answer all of our questions and giving us lots of information about the house and the costs. I would definitely recommend 2Let2, especially Visha to other students looking for a new house!
Olivia · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you received excellent customer service. Visha will be very pleased to know she was able to assist you in finding a property. Thank you so much for the recommendation
★★★★★ 5/5
GoogleHad a good experience with 2 Let 2 in finding a student house. Visha was very friendly and helpful at no point did we feel pressured or out of our depth - especially appreciated as first time buyers/renters and also as experiences with other rental agencies have not been as positive. Overall good experience I recommend to anyone.
Archie · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you received excellent customer service. Visha tries to always provide as much information as possible to ensure you can make an informed decision. We look forward to your tenancy ahead!
★★★★★ 1/5
GoogleAVOID.
When I showed interest to view properties in Cardiff, all other agencies were asking for normal stuff: work, salary, who's moving, pets, etc. This one asked directly for a guarantor and if I was a student.
No interest in knowing anything else. When I asked why a guarantor without knowing anything of my background, they told me the landlord requested one.
When I asked if that was something specific of that landlord or if it was for every property they had in the marked, they never responded back.
Unprofessionals.
Jaime · 16 January 2026
Agent replied · 16 April 2026
Guarantor requirements are set by individual landlords, and landlords are well within their rights to request a guarantor as part of their letting criteria. For transparency and fairness, we outline these requirements at an early stage.
Requesting or assessing detailed personal background information before explaining fixed landlord requirements could be inappropriate and, in some circumstances be seen as discriminatory. For this reason, our approach is to clearly communicate any mandatory conditions upfront rather than request unnecessary personal information.
We appreciate the opportunity to clarify our process. Should you wish to discuss this further, we would be happy to do so directly.
★★★★★ 5/5
GoogleVisha made the whole process of signing for our student house so much easier. She was always helpful, quick to respond to emails, and kept us updated every step of the way
Josephine · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Visha has been very helpful. We strive to provide excellent customer service. I do hope your enjoy your tenancy ahead.
★★★★★ 5/5
Google2let2 made everything really easy and understandable to us. Gregg was brilliant and was honest when telling us about each of the houses, would definitely recommend coming here!
Bea · 29 October 2025
Agent replied · 12 November 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Gregg has been very helpful. We strive to provide excellent customer service
★★★★★ 5/5
GoogleGregg was really informative and concise (and kind) when helping us find our first student home. Thank you !!!
Pencil · 7 November 2025
Agent replied · 12 November 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Gregg has been very helpful. We strive to provide excellent customer service. I do hope your enjoy your tenancy ahead.
★★★★★ 5/5
GoogleBeen with 2Let2 for two years in two different houses. Both years have been fabulous and Nicole has been very helpful and always quick to respond to any concerns. Thank you!
Jess · 25 June 2025
Agent replied · 23 September 2025
Thank you for the positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that you are happy with our communication and the quality of our services. We strive to provide excellent customer service.
★★★★★ 5/5
GoogleFirst time renting and Visha has been very helpful throughout the year. I definitely recommend renting out with 2let2!
Anisa · 16 September 2025
Agent replied · 23 September 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Visha has been very helpful. We strive to provide excellent customer service.
★★★★★ 5/5
GoogleI've been renting through 2let2 for the last few years and they are a great letting agency. Visha has been super helpful and they tend to solve any issue quickly and effectively.
Dalma · 13 February 2025
Agent replied · 29 April 2025
Thank you for the positive review! 2let2 are delighted to hear that you are having a great experience. We’re especially pleased that you are happy with our communication and the quality of our services. We strive to provide excellent customer service.
★★★★★ 5/5
GoogleI would highly recommend 2let2 to anyone looking for reliable, trustworthy and professional letting agents. They have made the whole experience a pleasure. They're quick to respond to any queries and any issues. It's clear they genuinely care about their tenants and go above and beyond to make sure everything runs smoothly.
Abid · 11 November 2025
Agent replied · 12 November 2025
Thank you for the positive review! 2let2 are extremely pleased to receive the recommendation. We strive to provide excellent customer service.
★★★★★ 5/5
GoogleNicole is amazing! Very patient and prompt with her responses. Everything was super quick and absolutely perfect
Sandhya · 25 June 2025
Agent replied · 23 September 2025
Thank you for the positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that you are happy with our communication and the quality of our services. We strive to provide excellent customer service.
★★★★★ 5/5
GoogleWe are currently students and been with 2let2 for the last few years. Our agent Gregg has showed us around properties and is always really helpful and informative while showing great options with keeping price and location in mind. Even when having issues around the house, they are sorted quickly! Highly recommend!!
Harini · 22 October 2025
Agent replied · 12 November 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Gregg has been very helpful. We strive to provide excellent customer service
★★★★★ 2/5
GoogleI’ve been renting through 2Let2, and my experience has been disappointing. My washing machine has been broken for nearly a month, and communication about repairs has been very poor. Despite several follow-ups, the issue still hasn’t been resolved. I would appreciate clearer communication and faster maintenance support in the future.
Yana · 5 November 2025
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. We appreciate all reviews and have looked into the matter you raised. Based on our findings, the comments do not accurately reflect your situation. … More
★★★★★ 5/5
GoogleWe recently signed our second year house with 2let2, and had a fantastic experience. Josh helped us throughout the process, his down to earth, relatable yet helpful attitude meaning we found the perfect house for 8 of us. Couldn’t recommend anyone better.
Jensen · 16 January 2026
Agent replied · 16 April 2026
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Josh has been very helpful. We strive to provide excellent customer service. I do hope your enjoy your tenancy ahead.
★★★★★ 5/5
GoogleThank you visha for introducing me to my first home.your a lovely beautiful lady who has always answered my emails back about any issues and have resolved them ASAP.very happy with the service and the flat I’ve been provided with thank you very much
Ryan · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you received excellent customer service. Visha will be very pleased to know she was able to assist you in finding your first home. Congratulations, and we wish you all the best in this exciting new chapter.
★★★★★ 4/5
GoogleWe’ve used 2let2 as our letting agent for the past 3 years and we’ve been really happy with them each time! Each year we’ve had Gregg show us the properties and he’s been super helpful time and time again. They’re great at finding you the … More
Beth · 22 October 2025
Agent replied · 12 November 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Gregg has been very helpful. We strive to provide excellent customer service
★★★★★ 5/5
GoogleI’ve had an amazing experience with Visha at 2let2. She has been super helpful, friendly, and incredibly informative throughout the whole process. Nothing was ever too much trouble, she always took the time to explain everything clearly …
Alice · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you received excellent customer service. Visha tries to always provide as much information as possible to ensure you can make an informed decision. We appreciate your kind words and look forward to your tenancy ahead!
★★★★★ 5/5
GoogleWe had a viewing with 2Let2 with Gregg and he was so incredibly helpful! He helped answer all of our questions and showed us some great properties, one of which we ended up choosing thanks to his insight - thankyou so much!
Annabelle · 12 November 2025
Agent replied · 12 November 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Gregg has been very helpful. We strive to provide excellent customer service. I do hope your enjoy your tenancy ahead.
★★★★★ 5/5
GoogleGregg from 2 let 2 really helped us throughout the process of choosing a property by answering any worries or queries we had. He was very kind and friendly and didn’t force us in anyway to go for a particular property.
Tianna · 29 October 2025
Agent replied · 12 November 2025
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Gregg has been very helpful. We strive to provide excellent customer service. I do hope your enjoy your tenancy ahead.
★★★★★ 1/5
GoogleAbsolutely shocking, if you are a student in Cardiff avoid
flat had every issue going within the span of 1 year. Bathroom leaks because the showers were not sealed properly, Broken windows which were not fixed when reported and holes in the floor. Constant fly infestations which 2let2 was aware of because our designated bin area was the balcony, next to a broken window. Old washing machine that had issues from the get go, flooded the kitchen multiple times and needed replacing but 2let2 told us we had to pay for its repairs.
To top it off we have been refused our deposit over council tax although students are exempt, wish we hadn’t bothered doing a deep clean before we moved out.
Evie · 8 August 2025
★★★★★ 4/5
GoogleOn the whole 2let2 are a good estate agents. We had difficulty with the landlord because there was no tumble dryer and the washing machine took almost 3hrs to wash your clothes (the landlord and 2let2 wouldn’t replace this for us despite the machine breaking twice). 2let2 were very responsive to emails and they were helpful but the house was not well insulated. We looked after the house as best as we could. 2let2 were generally good, when appliances and the house needed to be fixed it was frustrating because money was not spent on replacing them. It caused some unnecessary communication back and forth. I would recommend 2let2 as an estate agents.
Megan · 22 July 2025
★★★★★ 5/5
GoogleUrvisha is fantastic and friendly. She made sure the few issues I had in my flat were dealt with fast and effectively. I would highly recommend anyone to use 2Let2 to rent
MrPants · 18 June 2025
★★★★★ 5/5
GoogleJust had a viewing & signed for a second year house with Visha! She has been so friendly and helpful throughout the process (even when we bombarded her with questions)!
Aimee · 16 December 2025
Agent replied · 16 April 2026
Thank you for taking the time to write a positive review! 2let2 are delighted to hear that you had a great experience. We’re especially pleased that Visha has been very helpful. We strive to provide excellent customer service. I do hope you enjoy your tenancy ahead.
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