Wards Canterbury reviews

★★★★★ 5/5

Google

Tom has recently done a valuation of my property. Tom has been very professional , courteous and arrived on time. I am very pleased with the service and would recommend Tom and Wards Estate agents to anyone who has a question regarding property matters.

Michael · 9 December 2023

★★★★★ 5/5

Trustpilot

Had a slight issue which was resolved…

Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.

Sam · 15 September 2025

★★★★★ 5/5

Google

Kate has been really helpful with my buying a property so far, friendly, quick to respond to queries and flexible in getting me viewings (even when I asked at short notice!). Maria has also kept me up to date with the buying process and what is left to do. It's really helped de-stress the buying process for me as a first time buyer!

Oliver · 9 December 2021

★★★★★ 5/5

Google

As a property investor, I've worked with many estate agents over the years, and I must say that Wards has truly exceeded my expectations. Lila played a crucial role in facilitating communication between me and the buyers, ensuring the process was smooth and efficient. Having dealt with less reliable agents in the local area, I have no hesitation in highly recommending Wards, especially for the outstanding service provided by Lila Chivers.

Lord · 8 November 2024

★★★★★ 5/5

Trustpilot

Maria was brilliant

Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!

Brooke · 20 November 2025

★★★★★ 5/5

Google

Excellent service, thanks for all the hard work in surcuring my new home. Tom was very professional and kept me informed every step of the way. So pleased with Wards and would recommend them to anyone buying or selling. I know l will be very happy in my new home. Thanks again Jane

Jane · 9 December 2022

★★★★★ 5/5

Trustpilot

Purchased through Walderslade office

Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team

Tommy · 15 October 2025

★★★★★ 5/5

Trustpilot

Thank you Libby and everyone at Wards…

Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.

Leon · 12 September 2025

★★★★★ 5/5

Trustpilot

Pleasant experience

Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.

Joanna · 21 October 2025

★★★★★ 5/5

Google

Would just like to say thank you to wards cantburey. and thank you to Kate funnel for all your efforts and support and helping us find our first home we hope everything goes smoothly we are so excited. And we are very grateful for all your help and support during this. Big thank you to all at wards CanterburyPositiveProfessionalism

Daniel · 9 December 2021

★★★★★ 5/5

Google

Kind, helpful and professional staff. Ashley and Maria were particularly supportive and were there very step of the way. The property was part of my late Mother’s estate and was therefore a difficult and emotional matter to cope with. Ashley was extremely sympathetic for which I am eternally grateful.

Jane · 9 December 2022

★★★★★ 5/5

Google

Sold our house with Wards and were very happy with the service they provided. Tom Dodd was very knowledgeable and helpful with the valuation and Maria Meddings kept us informed with the process of the sale.

Isobel · 9 December 2023

★★★★★ 5/5

Google

I can’t thank the staff at Wards in Canterbury enough for helping me sell my first home, They we’re very quick and very helpful with every question/issue I had especially Kate and Ashley. I would highly recommend this branch to anyone that is planning to sell there house.

J · 9 December 2022

★★★★★ 1/5

Google

To the left is the Claim of Wards of Kent that they replaced carpets in an entire flat before we moved in(re-interpreting it again is a further garnishing of the lies). To the right is the email they sent to confirm they only replaced lounge and hallway carpets before we moved in. At the center is their supporting evidence that they are replacing the carpets in the entire flat "again" after we moved out. I wonder who has English as first language that cannot differentiate between "both bedrooms" and "the entire flat" Wards washed the carpet in both bedrooms before we moved in but lied they replaced it, we didn't recover from the smell that we thought was from the wetness of the wash, we complained, they evicted us, finally replaced the carpet and claimed in on us! Wards go over the moon to protect the interest of Landlords, I love real estate and I hope to be the landlord of several homes someday, it will be a great delight to work with Wards. Who wouldn't favour the Landlords that bring in the big bucks over tenants that bring in peanuts? Lol

Achi · 6 June 2025

★★★★★ 5/5

Google

Wards did a great job at marketing and selling my property. My agent Kate Funnell was friendly and a very hard worker, she did a thorough and professional job at all times. She was well informed and kept us updated at every step. It was a pleasure working with her and Wards.PositiveResponsiveness, Quality, Professionalism, Value

Elaine · 9 December 2021

★★★★★ 5/5

Google

We've just bought our house through Wards and we found Adam, Ashley and Tom to be really helpful and generous with their time and advice. Tom and Ashley were always incredibly friendly, professional and willing to help and I don't think we would've go things over the line if it wasn't for Adam's patience and diplomacy. Thanks guys!PositiveQuality, Professionalism

Liam · 9 December 2020

★★★★★ 5/5

Google

Matthew was very helpful in facilitating the lease of our new apartment. He was very responsive, and provided detailed information. I would recommend this agency to any one looking for to lease a property in Canterbury

Rebecca · 24 March 2025

★★★★★ 5/5

Google

Kate Funnell was assigned as our designated agent in the sale of our property through Wards of Canterbury. We found the services afforded professional and efficient. We were kept advised throughout and the sale proceeded smoothly and without stress. Kate was polite and presentable and clearly was on top of her gamePositiveProfessionalism

Tim · 9 December 2021

★★★★★ 5/5

Trustpilot

Fabulous service from Kirsty

Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!

Michael · 2 December 2025

★★★★★ 4/5

Google

We Found the staff at Wards Canterbury to be helpful and friendly when explaining as first time buyers the process. Kate Funnell has been and continues to be quick to respond to questions and emails as well as always arriving to appointments promptly.

Emily · 9 December 2022

★★★★★ 5/5

Google

I have just sold my property in Canterbury with Wards and they were very good. Especially Tom who sorted the valuation, explained the fees and took me through the way the marketing would work. I was always informed of viewings in advance and a buyer was found was found very quickly.

David · 9 December 2021

★★★★★ 1/5

Trustpilot

After the sale of the property l…

After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.

Babatunde · 14 June 2025

★★★★★ 5/5

Google

We recently purchased an auction property through Wards of Canterbury. The experience was very positive and Tom was especially helpful in making the process seamless for us. Thanks Tom.

Dan · 9 December 2023

★★★★★ 5/5

Google

Tom from the Canterbury branch of Wards went above and beyond to help us with the sale of my late father’s house. As executors my brother and I had little knowledge of how to proceed with putting the house on the market.Tom was helpful, knowledgeable and very professional. Tom made a stressful time more bearable for which we are really grateful.

Elaine · 9 December 2023