5/5
TrustpilotAnna @walderslade branch always…
Anna @walderslade branch always helpful and willing to chase the sale/chain instead of passing the buck.
Trusted Agent profile · Canterbury
Wards Whitstable reviews in Canterbury
★★★★★
1,781 reviews across 2 platforms
72 High Street, Whitstable, CT5 1AZ, Canterbury, CT5 1AZ
Wards's office in Canterbury, at 72 High Street, is rated 4.7 out of 5 across 1,781 reviews on two platforms, including 73 Google reviews rated 4.8.
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Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThank you so much!!
Wards took over all the properties from other agency. Since then, all the thigs run smoothly and very professional for us.Thank you so much for your outstanding service and warmth manners to deal with our contract. If we had the opportunity we will work with you again! Hardly recommend their services.
Agent replied · 26 December 2024
Hi Mavika,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've been able to make everything run so smoothly for you with their outstanding service. Hope to have you working with us again in the future!Best wishes,Wards.
5/5
TrustpilotReview of ward and partners Ramsgate branch
Viewing: Kathy, the sales manager seemed to know what we would, and wouldn't consider as a buy to let flat, and read us very well. She agreed with my partner on the viability of a flat I had rejected without a viewing.Purchase: Karen Mainwaring, the sale progressor, did exactly that. We had issues with the vendor and their solicitor slowing things down. I did point out that she seemed to be doing much of the solicitors work for them!.This is a branch where all of the staff are clearly motivated, well led & have a 'can do' attitude. As a result of all of my dealings with this branch I will be using their letting svcs to manage the property for us because I think they will continue to represent and work toward my best interests
Agent replied · 26 December 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotAbsolutely amazing agency and team
Absolutely amazing agency and team, they really know what to do, helpful and always when you need them to ask anything you want. Really appreciate they have found my house and wasn’t that long. Super happy and Big thanks for everyone 😃😃and mostly for Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantKeiran Zwolinski Sue Millgate, Senior Secretary
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards of Tenterden are amazing!
Rebecca & Alex helped us at a very sensitive time selling my mums home. They were both professional and approachable and couldn’t do enough for us throughout a difficult sale. Can’t recommend them enough!
Agent replied · 26 December 2024
Hello Theresa,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you'd recommend us to others.Many thanks,Wards
1/5
TrustpilotPoor
Super unflexable ,curt & generally unhelpful would avoid ..
5/5
TrustpilotThe whole process of getting a rented…
The whole process of getting a rented property was very smooth and always ready to help us with all kind of issues we faced.Specially samuel who would always check back if everything is going well and have always been very helpful and kind with prompt responses and realistic solutions.
Agent replied · 26 December 2024
Hi Gohar,Thank you for leaving a review! It's great to hear how positive your rental experience with our agents has been and how helpful they've been throughout.Best wishes,Wards.
4/5
TrustpilotCustomer centric
Thank you Jodie for your help and wonderful customer service. Honestly, you were very attentive to my request plus you offered to send me vacant properties around the area I was interested in. Well done! Do have an amazing week.
5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
2/5
TrustpilotDisappointing in the end
Wards were easy to deal with when we chose them as agents, but overall I felt did not have our interests at heart. Our house didn’t achieve a full asking price at a time when other houses (ones we looked at which were less attractive) were achieving over and above. Towards the sale, it also felt that they were not fighting in our corner, but for others in the chain.
Agent replied · 26 December 2024
Dear JaneThank you for leaving your review and we are disappointed if our service was not of the standard that you expected. Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Relations Department on 01702 540802 or customer.relations@arunestates.co.uk.We look forward to hearing from you. Kind regardsWards
5/5
TrustpilotExceptional!
Mark Tumber, Mark Backhurst, Darren, Florence and Jodi in the Hythe Office went above and beyond to sell my property. I cannot rate them highly enough and would give 10 stars if possible. Always available, always more than helpful - I wish all estate agents were like them.
5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
5/5
TrustpilotWards went above and beyond
Kai, Tina and James went above and beyond on our sale. They were always on hand and helped intervene to push the sale through when it was perilously close to falling apart. I’m so pleased I went with them.
5/5
TrustpilotImpressed and delighted
Impressed and delighted that James, Natalie and Billy got several viewings and two offers - one of which we have accepted - on my mum's Ramsgate home within 2.5 weeks of marketing it. I hope to give them another five-star review in due course, after a successful and speedy sale.
Agent replied · 26 December 2024
Hi Nick,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quickly they were able to get you an offer on your mums home.Best wishes,Wards.
5/5
TrustpilotJust want to thank Tom Hadlow of Wards…
Just want to thank Tom Hadlow of Wards Of Kent for the excellent service. It has been great dealing with Tom . Thank you so much for the care and attention to date - I really appreciate all your help.
5/5
TrustpilotTony was great he helped out so much to…
Tony was great he helped out so much to get me and my girlfriend our first home thank you so much Tony
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJordon
I have to say a huge thank you to Jordon! without him I fear we would have been living in a box for the next few years! wards.....keep hold of this chap he is an asset! never has buying a house been so stress free! thank you Jordon!
5/5
TrustpilotGreat experience
Have registered at a few agents now but Wards west Kingsdown had an entirely different feel, they actually spent a lot of time with me and both Dan and Jules gave me great advice on my search and the area, I even got given a coffee!! Such a refreshing change from all the other
Agent replied · 26 December 2024
Hi Will, thank you for sending in your review - glad we could help you. House buying and selling is often tricky, so a coffee helps! Best WishesDavid HayesBranch Development Director
5/5
TrustpilotGreat experience with a great team!
I had a lovely and smooth experience as an agent Prateek in particular helped me throughout the whole process moving into the house. He looked out for me and my family so thank you to Prateek for being so helpful.
5/5
TrustpilotHappy clients
Abi was exceptionally professional and made our house hunting experience very easy and quick. We would definitely use Wards again.
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWard staff are brilliant from start to…
Ward staff are brilliant from start to finish, we meet Simran at first she was very experienced on property market and explained everything with us.
5/5
TrustpilotWards give excellent Customer Service
Wards have been very efficient, very professional and we have had excellent customer service from all of their staff that we have dealt with - Graham, Emily , Freya, Shane , Grace and Adam.
2/5
TrustpilotWards of Ashford Kent
We used Wards to sell our bungalow in Ashford Kent. They arranged multiple viewings on a Saturday and the agent turned up late so we had to show the first two people around when she did turn up she seemed disinterested. Our progressor was a lady called Sally who was next to useless we had virtually zero communication and when she did get in touch she had the wrong information and told us how our sale was going even though the solicitors had given us the same information weeks before. We have no idea what she was doing to earn her wage but it was definately not keeping us up to date. The house we bought was through PCM Estate agents and what a world of difference, they were polite, reliable, kept us up to date and were a pleasure to deal with. Wards could do a lot worse then ask them for advice on how to deal with customers.
5/5
TrustpilotProgressor of the century!
We had a great experience with Debbie Ludgate the sales progressor at Wards. She was so supportive through a very very difficult time. Communication was excellent and she was always so reassuring, even when things were not going so well. She kept us going. An outstanding member of the team.
Agent replied · 26 December 2024
Hi Becca,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and particularly how supportive and reassuring Debbie has been throughout a difficult time.Best wishes,Wards.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
