Trusted Agent profile · Canterbury
★★★★★
1,781 reviews across 2 platforms
72 High Street, Whitstable, CT5 1AZ, Canterbury, CT5 1AZ
Wards's office in Canterbury, at 72 High Street, is rated 4.7 out of 5 across 1,781 reviews on two platforms, including 73 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Team member
Lewis Offen took the time to get to know what we were looking for. This was clear from the properties he showed us. He didn't overdo the sales patter and gave us the space to view the place. He was informative and didn't bluff if he didn't know the answer, but found out and got back to us. Thank you so much.
Hello TC Murtagh, Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI would like to thank all the agents…
I would like to thank all the agents involved in my long stressful sale and purchase. Graham, Jayden, grace, Maria and everyone I have not mentioned gave an excellent service, very professional, caring, and helpful. They are an amazing team. Thankyou
Hi,Thanks for your review, we're glad we could help make the process a little less stressful for you.We'll pass your comments about the excellent service received on to Graham, Jayden, Grace, Maria and the rest of the team.Kind regards,Wards of Kent
1/5
TrustpilotBad experience with Barnehurst branch
Placed an offer on a house 1 year ago, rushed by the agent to do so cause owner needed to move out asap. 1 year later still waiting for updates, have been chasing the Sales agent and the branch manager and they keep avoiding my emails. When I finally can get a reply they ignore my requests and just state they don't have updates. Non existent customer service
Good afternoon Virginia, sorry to hear of your frustrations. I hope since we have spoken to Branch Manager has been in touch to help you resolve matters.I wish you all the best,Kind regardsDavid HayesBranch Development Director
5/5
TrustpilotIt was a great experience with Wards of…
It was a great experience with Wards of Gillingham from start to finish. Kim especially kept things moving and always on hand to answer questions and keep me updated on the progress. I've not doubts about using them again in future.
Hi Colin, Thanks for your review. We're delighted to hear that you had a great experience with our Gillingham branch, particularly with Kim. We look forward to helping you again in the future. Best wishes, Wards of Kent
5/5
TrustpilotLee C from Ashford was super helpful…
Lee C from Ashford was super helpful answering all my queries and has always been a pleasure to deal with upon enquiry. Really speedy response too!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI have recently purchased a Bungalow in…
I have recently purchased a Bungalow in Northumberland Heath from Ward of Barnehurst.
5/5
TrustpilotVery efficient service from David
Very efficient service from David Odunlami. Found me lovely tenants in no time at all, and arranged Electricians that came out at short notice. Also, I love the dog themed branding as I’m a canine inclusive independent housing provider!🐾
Hello Duncan,Thanks for leaving us such a lovely review, we really appreciate it.Best wishes, Wards of Ashford Estate Agents
5/5
TrustpilotI highly recommend the letting agency…
I highly recommend the letting agency Wards in Rochester. Especially Tessa Daniels. She does a great job , kind, responsible, polite, quickly answers all questions. most helpful agent I have had the pleasure of dealing with. thanks a lot for all your help. 😊
4/5
TrustpilotGreat service
My experience with Wards was great, thanks to Robert Sayers for his time, the coordination and the support from him is appreciated
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI recommend Wards of Ramsgate
I recommend Wards of Ramsgate - they have done a tremendous job of renting my apartment - especially David Odunlami the Lettings Manager who was very professional throughout - and informative. I felt confident with his services and made it a stress free service!
5/5
TrustpilotNew Tenant Introduced Very Quickly
We have used Wards throughout Kent, most recently their Canterbury office to let a residential property we own there. Found Abi and Hamid to be efficient & attentive to our requirements, which resulted in them very quickly finding a suitable tenant for our property. So quick that there was no void between the departure of the previous tenant and the introduction of the new. This can only be positive. Would therefore recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMark Paine, 9 Cunningham House ME2 1YZ
The service, the whole experience from first to last was excellent. Tony has been really good in dealing with everything. I am very happy.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotKim and the rest of the team at wards…
Kim and the rest of the team at wards done a great job on selling my property for me, even though it wasn’t all smooth sailing, they were very supportive and professional through out the sale, so big thanks to Kim and the team.
5/5
TrustpilotGood old fashioned service
My comments reflect the service given by Laura Baker and the staff at the Hythe office namely Mark Mark and Callum. Nothing was too much trouble for the two Marks and Callum and they are all a credit to the company. They were professional courteous and made us feel as if we were their only clients. Laura Baker as our sales progress contact was an absolute star and I think it fair to say we would not have completed on time without her sterling work. She liaised with all the parties and kept us informed about the progress sometimes outside her normal working hours. She provided a level of service which is sadly all too rare these days. My sincere thanks go to the above mentioned people and I hope they get the recognition they deserve.
Dear Mr PartridgeThank you for taking the time in posting your 5* Review for Laura Baker, the 2 Marks and Callam in our Hythe branch. They work extremely hard to offer excellent customer service and we at Ward & Partners pride ourselves in offering a Premium Service which sounds like they delivered.I will pass on your thanks personally to them as I know they will be thrilled to hear.I look forward to your recommendations and don't forget if you recommend someone who lists their property with us you will receive £50 in M & S vouchers.Kind regardsJon LockSenior Operations Director
5/5
TrustpilotOnly 4 days from view to home.
Worked with Hannah in the Ramsgate branch. She worked with me tirelessly every day, over the phone and email to get everything done smoothly and fast.Thank you guys so much for all your time and effort! This is me and my partners first home and we love it!
5/5
TrustpilotJess Williams - Wards
We have just moved into a new build, and Jess was so helpful through out the whole process, always on the other end of the phone and Keeping us up to date with everything. Made the journey of buying a new home not as stressful and couldn’t thank her enough!
5/5
TrustpilotI am impressed with the way she deals with all the questions professionally.
I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.
5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
2/5
TrustpilotExasperated Landlord
I have used Wards for several years to manage my property in Kent and very disappointed to say, despite numerous emails, letters and phone calls from myself over this period of years, I am having to chase gas safety certificates, property inspection reports and rent on a very regular basis. I am not sure which department know who is dealing with what, not helped by the fact they part of Arun Estates, so I am unclear whom I am suppose to be dealing with. A lot of the certificates are for H&S and prescribed by law, so having to chase for copies as a landlord is not acceptable.
1/5
TrustpilotWards would be very last choice
Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice
Gregory, really disappointed to read your comments. If you could give me a little more information, I will be able to help.Please do come back to me david.hayes@wardsofkent.co.ukDavid HayesBranch Development Director
1/5
TrustpilotDo not use the fully managed property service unless you like to be ignored
Do not use the fully managed property management service unless you want emails unanswered, phone calls not returned, requests for maintenance and repairs to be ignored. Be prepared to be constantly chasing for anything that needs to be done. Complaints via the complaints department are referred back to the person you are complaining for action so gets you nowhere. I'm still waiting for repairs requested over 6 months ago, and am lucky if I get a response yo an email within 3 weeks! And they have the nerve to charge you for this
Dear Lynne Thank you for your feedback and we are very sorry that you feel this way. We endeavour to deal with any maintenance issues received promptly however delays are sometimes inevitable when multiple parties have to be contacted first. We would not however expect you to wait three weeks for an answer to an email and apologise for any frustration caused. We would like to investigate the specific issues that you have raised in more detail and would therefore ask you to contact us on 01702 540802 so that we may discuss the matter further. Thank you. Kind regardsCustomer Relations
5/5
TrustpilotWards of Walderslade
From start to finish the service from Wards has been great. Kenny George and his sales team (including Adam Copas) were friendly, helpful and professional and got our house sold in record time. Kim Batchelor did a great job in managing the process of our sale and purchase - continually moving things forward, making things happen and keeping us up to date. We probably won't move again - but if we did we'd definitely use Wards
5/5
TrustpilotThe agency was great in processing…
The agency was great in processing quickly and also flexible with the requests. Special thanks to Shirein, Robin and Tyler.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOnce again Laura and Alex at Wards…
Once again Laura and Alex at Wards Lettings Gillingham ensured that the letting process was smooth from start to finish.They have a wealth of knowledge between them and are always at the end of the phone to answer any concerns. Their knowledge of the local market is very reassuring - I will continue to use them for future Lettings and wouldn’t hesitate to recommend them. A seamless experience again Laura & Alex! Thank you!
Good afternoon Gaynor, Thank you for taking the time to leave this review. I'm so pleased Laura and Alex were able to assist you again in your lettings process. I will be passing your comments on to them and I'm sure they will greatly appreciate your kind words. We look forward to working with you again in the future. Kind regards,Danielle
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Tell us what you need and we'll put you in touch. Wards Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
