Trusted Agent profile · Canterbury

Wards Herne Bay reviews in Canterbury

4.7

★★★★★ Excellent

2,074 reviews across 2 platforms

119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA

Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,074 reviews on two platforms, including 256 Google reviews rated 4.8.

Google logo

4.8 / 5

256

Reviews on Google

This office

Trustpilot logo

1,818

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

5/5

Trustpilot

Iam so happy that I rented from wards

Iam so happy that I rented from wards, I have had such a pleasant experience with them & my landlords are brilliant, any problems that arise gets sorted & I couldn't be more grateful, Tiarna from wards is very understanding & helpful & is very professional at her job. Would definatley recommend them to rent from.

Helen · 2 March 2023

5/5

Trustpilot

Great service from Laura Fowler at…

Great service from Laura Fowler at Wards explained everything done photos paperwork easy. viewings in one day and flat let all paperwork online if you have property to let give Laura a ring at wards

Mr · 27 October 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Sally Bryant worked very hard

Sally Bryant worked very hard, she was enthusiastic and determined.We exchanged contracts today! Thank you Sally

Kim · 18 March 2022

5/5

Google

We recently purchased a house in Herne Bay with the help of the team at Wards and they were all really helpful and on the ball, the welcome pack we received when we moved was a really nice touch, recommended.

Louise · 27 March 2024

1/5

Trustpilot

Totally unprofessional

Bob · 9 September 2025

5/5

Trustpilot

From the beginning to the end of the…

From the beginning to the end of the sale process, we found Wards of Hythe to be efficient, trustworthy, professional and friendly. We would highly recommend them to anyone intending to sell their home.

Peamoth · 31 October 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Genuine people...

Under the circumstances we thought Wards done a very good job, would highly recommend to anyone ... we moved on the hottest day of the year but all went without a hitch ... thank you all so much.

MRS · 7 January 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Great Service

Really pleased with the service provided by Abi at Wards in Canterbury. Efficient, helpful and made the whole transition of moving a lot easier and nothing was a problem. I would definitely recommend.

Clare · 10 December 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

Horrible

Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency.

Giedre · 19 May 2021

Agent replied · 25 October 2024

Dear GiedreThank you for leaving us your review and we are disappointed to learn that you are still waiting for communication in respect of your deposit and overpayment.We can assure you that our Customer and Property Care Team are in contact with the Landlord and the deposit scheme and we apologise if this information has not been communicated to you.We are continuing to liaise with both parties and hope to be in the position to update you shortly. In the meantime, should you require any further assistance, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsWards

5/5

Trustpilot

Many thanks

The team at walderslade could not be anymore helpful. They made the entire process painless. They have done well under the recent circumstances. Thankyou to everyone at walderslade, kent branch. I'm one very happy customer

Andre · 20 July 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

An absolute pleasure to deal with

An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Despite a flooding half way through the sale, Geoff handled this amazingly keeping the buyer calm and everything went through without any problems. Would highly recommend and would definitely use again

Jane · 13 March 2023

1/5

Google

Thank you Kim for all your help and advice. Whilst I haven't had a rental from Ward, you have always been at the end of the phone with reassurance.

Sue · 25 October 2016

5/5

Trustpilot

Great service…

I have purchased a property through Wards and been regularly dealing with Grace Scott who has been superb. Have been kept fully updated throughout and nothing was too much trouble. Would happily use their services again.

Michelle · 31 March 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Very good people was not selling the property I…

I know I was not selling the property I was just buying your staff worked hard to get us over the line at one stage I thought everyone was going to pull out on us

John · 4 June 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Our experience so far has been fabulous!

Our experience so far has been faultless. From organising the viewing to having our offer accepted. All staff friendly and helpful. Communications clear and the process has been a pleasure so far. 😁

Samantha · 12 October 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Florence of Hythe kent was very helpful…

Florence of Hythe kent was very helpful showing me around a house last minute, very professional friendly and helpful.She is new to this job and I would say an asset to the Hythe branch.

Mrs · 1 August 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

So glad we chose Wards to sell our…

So glad we chose Wards to sell our house! Jade just did everything right, got a good price for our house, kept us informed throughout the whole process and made us feel like valued customers.Highly recommend!!!

Mr · 3 March 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

I cannot speak too highly of the…

I cannot speak too highly of the service I received from Wards, after a number of setbacks they concluded a successful sale. At all times I was kept up to speed of the progress.R A Wilshin

R · 23 February 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Wards lettings in Canterbury let my…

Wards lettings in Canterbury let my property speedily after another agent failed to do so after 12 weeks! Thank you both for your excellent service- you certainly know your letting onions !

David · 24 November 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Our experience went very smoothly with…

Our experience went very smoothly with wards and I can’t thank them enough, Being a first time renter I thought it would be more difficult to find and get the process started but wards have been there to help with every step and have always had the correct answers whenever I needed them

Ryan · 2 March 2023

5/5

Trustpilot

Excellent service from Jodi our sales…

Excellent service from Jodi our sales progressor. She moved things along and was always on the case.

Neil · 29 June 2023

Agent replied · 25 October 2024

Hi Neil,Thank you for leaving a review! It's great to hear how positive you experience with Jodie has been.Best wishes,Wards.

5/5

Trustpilot

Aarron Stoner went above and beyond

Aarron Stoner went above and beyond. Jack was efficient. Overall, good experience.

Nick · 18 May 2022

5/5

Trustpilot

Friendly caring supporting agent

from our first contact Hollie Campbell from wards gave my wife and I excellent service Listing to all our requirements finding the right property’s and supporting with the visits nothing was to much trouble.We were made to feel valued and no pressure was every applied We found our experience a pleasureRoy

Cynthia · 12 April 2023

5/5

Trustpilot

Excellent service from Laura Fowler at…

Excellent service from Laura Fowler at Wards of Chatham. We are new landlords and she has guided us through the whole process with a knowledgable professional manner. We would highly recommend her to others.

Wendy · 29 April 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

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