Trusted Agent profile · Canterbury

Wards Herne Bay reviews in Canterbury

4.7

★★★★★ Excellent

2,072 reviews across 2 platforms

119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA

Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,072 reviews on two platforms, including 256 Google reviews rated 4.8.

Google logo

4.8 / 5

256

Reviews on Google

This office

Trustpilot logo

1,816

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

5/5

Trustpilot

Superb

Superb from start to finish , excellent communication at every step of the process and overall I found the agents to be very professional, upfront and friendly

Daniel · 9 December 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Abbey - Strood

Abbey in the Strood branch has been extremely helpful in trying to find me my first home. Anyone looking to get on the property ladder should start by speaking to her.

Dan · 10 March 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

The team are fantastic!

I had the best experience with Maria and Nadia, they made me feel at ease and gave a top service from the first interaction and beyond. Thanks ladies

Bella · 30 September 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

4/5

Trustpilot

Staff at the New Romney Branch are very…

Staff at the New Romney Branch are very helpful & friendly even in these difficult times.The sale would have gone more smoothly if the conveyancer had been more on the case.

Kathleen · 15 February 2021

Agent replied · 25 October 2024

Thank you for leaving us your feedback! Best wishes,Wards of Kent

5/5

Trustpilot

Moving house

I was lucky enough to be assisted by Emily throughout the moving process and she couldn’t have been more helpful! Really pleased with the service I received and would highly recommend.

Zack · 6 February 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Excellent letting agents

Abi and Hamid make an excellent team. Friendly and professional to deal with, they always deliver on what they promise. We would have no hesitation in recommending them.

SxphieEmily.x · 7 September 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

Absolute shambles

Absolute shambles, dishonest, rude and extremely unhelpful. There should be a regulatory authority that shuts down businesses like this with immediate effectIf I could give awards zero or minus I really would

Simon · 22 October 2020

Agent replied · 25 October 2024

Dear SimonThank you for taking the time to provide us with your feedback. We take any concerns raised very seriously and are sorry if you were unhappy with the way that your enquiry was handled.To enable us to positively identify you and to address your comments, we would ask you to provide some further information by contacting our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk.Kind regards Wards

5/5

Trustpilot

Friendly and professional

Purchased a property through Megan at the Herne Bay branch and she was very efficient and proactive, always returned calls and answered any queries promptly. Throughly recommend.

Amanda · 3 November 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Help in a hurry

We did to buy a property very quickly and Ashleigh of Wards helped us see as many properties as possible in a short time. Thanks for all your help a great team.

Kevin · 15 October 2020

Agent replied · 25 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent

1/5

Trustpilot

Absolutely disgusted with the property…

Absolutely disgusted with the property management service. Ongoing repair needed to property since august, despite many requests for information for the insurance to proceed, when emails and voicemails remain even now unanswered. I have finally had to arrange the repair myself. Questions about the property visit report have been ignored Even my complaint has not been responded to!

Lynne · 9 December 2021

5/5

Trustpilot

First home

I found them to be helpful and kept me up to date with everything going. Made much harder due to the COVID-19 situation but still feel they did a great job

Russ · 28 November 2020

Agent replied · 25 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent

5/5

Google

Thank you all for a great service. Graham, Julia and Grace have been fantastic, with a problem free sale.

Louise · 24 October 2022

Agent replied · 23 October 2024

Dear Louise, Thank you for your 5 star feedback. I am delighted to hear you had a problem free sale - it makes such a difference when your move goes smoothly. The many years of experience and contacts the team has in the local area certainly helps. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Trustpilot

I highly recommend Wards from New Ash…

I highly recommend Wards from New Ash Green.Terri Truckle help us a lot, good communication and she gave us information for next steps.Thank you for your help!

Larisa · 12 September 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Google

I was looking to invest in a property in the Herne Bay area and cannot fault the professional service and advice I received , particularly from Graham, despite having to change my plans ultimately.

Jackie · 25 October 2019

Agent replied · 23 October 2024

Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent

5/5

Google

I would like to thank all the staff at Wards in Herne Bay for the excellent service I received when selling my home and I have no hesitation in recommending the Herne Bay office.

Janet · 25 October 2019

Agent replied · 23 October 2024

Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent

5/5

Trustpilot

Excellent service

Excellent service. Weekly updates. Our property achieved a value beyond that which we expected, which was a bonus. Would definitely recommend Wards when selling your house

Jacqueline · 20 October 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Great Service

From the very start when we were trying to move to Hythe I found the staff at Wards Estate Agents very Friendly and helpful. We have been dealing with Florence and Mark who were great. They arranged viewings at very short notice and kept in touch by phone. I would use them again.

Bernard · 30 June 2022

5/5

Trustpilot

Excellent

Wards were extremely helpful especially advice from Angelina at the Hythe offoce with solicitor questions and completing documents when I wasn't sure of something she was always there for me

Customer · 6 December 2020

Agent replied · 25 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent

5/5

Trustpilot

This was the easiest and quickest house…

This was the easiest and quickest house transaction we’ve ever done. A month from first viewing to completion is exceptional but all the stars were aligned and Wards helped throughout.

John · 29 November 2020

Agent replied · 25 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent

5/5

Google

Excellent response times. Always providing updates

Omolo · 24 October 2023

Agent replied · 23 October 2024

Hello Omolo Johnson, Thank you for leaving us your feedback! Best wishes, Wards of Kent

5/5

Trustpilot

I really appreciate George Jordan for…

I really appreciate George Jordan for the immense contribution given to me when I was looking for a property to rent. He's always helpful and ready to answer my numerous questions 😀, and he's always kind and professional. My colleagues also said the same thing about him. Keep up the good work George. Thanks Wards.

Susan · 5 March 2022

5/5

Trustpilot

I have recently moved into a property…

I have recently moved into a property managed by Wards and cannot stress enough how helpful and pleasant the staff have been helping sort a few problems out.Both Tom and Jess have been amazing and made my settling into a new home much easier than expected.

Jane · 27 February 2023

5/5

Trustpilot

Very impressed

I have been very impressed with Wards and partners Canterbury who let my flat very quickly when it has taken other agents weeks in the past

Vicky · 16 August 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Wards Canterbury- Abi and Hamid very…

Wards Canterbury- Abi and Hamid very helpful in dealing with all aspects of our Rental property- many thanks for the great support and advice given.

PAUL · 19 October 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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