Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuperb
Superb from start to finish , excellent communication at every step of the process and overall I found the agents to be very professional, upfront and friendly
Daniel · 9 December 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotAbbey - Strood
Abbey in the Strood branch has been extremely helpful in trying to find me my first home. Anyone looking to get on the property ladder should start by speaking to her.
Dan · 10 March 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotThe team are fantastic!
I had the best experience with Maria and Nadia, they made me feel at ease and gave a top service from the first interaction and beyond. Thanks ladies
Bella · 30 September 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 4/5
TrustpilotStaff at the New Romney Branch are very…
Staff at the New Romney Branch are very helpful & friendly even in these difficult times.The sale would have gone more smoothly if the conveyancer had been more on the case.
Kathleen · 15 February 2021
Agent replied · 25 October 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotMoving house
I was lucky enough to be assisted by Emily throughout the moving process and she couldn’t have been more helpful! Really pleased with the service I received and would highly recommend.
Zack · 6 February 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent letting agents
Abi and Hamid make an excellent team. Friendly and professional to deal with, they always deliver on what they promise. We would have no hesitation in recommending them.
SxphieEmily.x · 7 September 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 1/5
TrustpilotAbsolute shambles
Absolute shambles, dishonest, rude and extremely unhelpful. There should be a regulatory authority that shuts down businesses like this with immediate effectIf I could give awards zero or minus I really would
Simon · 22 October 2020
Agent replied · 25 October 2024
Dear SimonThank you for taking the time to provide us with your feedback. We take any concerns raised very seriously and are sorry if you were unhappy with the way that your enquiry was handled.To enable us to positively identify you and to address your comments, we would ask you to provide some further information by contacting our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk.Kind regards Wards
★★★★★ 5/5
TrustpilotFriendly and professional
Purchased a property through Megan at the Herne Bay branch and she was very efficient and proactive, always returned calls and answered any queries promptly. Throughly recommend.
Amanda · 3 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotHelp in a hurry
We did to buy a property very quickly and Ashleigh of Wards helped us see as many properties as possible in a short time. Thanks for all your help a great team.
Kevin · 15 October 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 1/5
TrustpilotAbsolutely disgusted with the property…
Absolutely disgusted with the property management service. Ongoing repair needed to property since august, despite many requests for information for the insurance to proceed, when emails and voicemails remain even now unanswered. I have finally had to arrange the repair myself. Questions about the property visit report have been ignored Even my complaint has not been responded to!
Lynne · 9 December 2021
★★★★★ 5/5
TrustpilotFirst home
I found them to be helpful and kept me up to date with everything going. Made much harder due to the COVID-19 situation but still feel they did a great job
Russ · 28 November 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
GoogleThank you all for a great service. Graham, Julia and Grace have been fantastic, with a problem free sale.
Louise · 24 October 2022
Agent replied · 23 October 2024
Dear Louise,
Thank you for your 5 star feedback. I am delighted to hear you had a problem free sale - it makes such a difference when your move goes smoothly. The many years of experience and contacts the team has in the local area certainly helps. All the best, stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 5/5
TrustpilotI highly recommend Wards from New Ash…
I highly recommend Wards from New Ash Green.Terri Truckle help us a lot, good communication and she gave us information for next steps.Thank you for your help!
Larisa · 12 September 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
GoogleI was looking to invest in a property in the Herne Bay area and cannot fault the professional service and advice I received , particularly from Graham, despite having to change my plans ultimately.
Jackie · 25 October 2019
Agent replied · 23 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleI would like to thank all the staff at Wards in Herne Bay for the excellent service I received when selling my home and I have no hesitation in recommending the Herne Bay office.
Janet · 25 October 2019
Agent replied · 23 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Weekly updates. Our property achieved a value beyond that which we expected, which was a bonus. Would definitely recommend Wards when selling your house
Jacqueline · 20 October 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGreat Service
From the very start when we were trying to move to Hythe I found the staff at Wards Estate Agents very Friendly and helpful. We have been dealing with Florence and Mark who were great. They arranged viewings at very short notice and kept in touch by phone. I would use them again.
Bernard · 30 June 2022
★★★★★ 5/5
TrustpilotExcellent
Wards were extremely helpful especially advice from Angelina at the Hythe offoce with solicitor questions and completing documents when I wasn't sure of something she was always there for me
Customer · 6 December 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotThis was the easiest and quickest house…
This was the easiest and quickest house transaction we’ve ever done. A month from first viewing to completion is exceptional but all the stars were aligned and Wards helped throughout.
John · 29 November 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
GoogleExcellent response times. Always providing updates
Omolo · 24 October 2023
Agent replied · 23 October 2024
Hello Omolo Johnson, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotI really appreciate George Jordan for…
I really appreciate George Jordan for the immense contribution given to me when I was looking for a property to rent. He's always helpful and ready to answer my numerous questions 😀, and he's always kind and professional. My colleagues also said the same thing about him. Keep up the good work George. Thanks Wards.
Susan · 5 March 2022
★★★★★ 5/5
TrustpilotI have recently moved into a property…
I have recently moved into a property managed by Wards and cannot stress enough how helpful and pleasant the staff have been helping sort a few problems out.Both Tom and Jess have been amazing and made my settling into a new home much easier than expected.
Jane · 27 February 2023
★★★★★ 5/5
TrustpilotVery impressed
I have been very impressed with Wards and partners Canterbury who let my flat very quickly when it has taken other agents weeks in the past
Vicky · 16 August 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards Canterbury- Abi and Hamid very…
Wards Canterbury- Abi and Hamid very helpful in dealing with all aspects of our Rental property- many thanks for the great support and advice given.
PAUL · 19 October 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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