Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Google

Maria and Abi have been extremely friendly and helpful throughout the whole process of renting out and are very happy recommending them to anyone. I'm more than sure this fantastic service will remain throughout the period of time. Thank You.

Mark · 3 December 2024

★★★★★ 5/5

Trustpilot

I have recently sold my house in…

I have recently sold my house in Wincheap in Canterbury through Wards office, Canterbury. I was pleased with their services and especially with Tom Todd from the Canterbury office who dealt with the marketing side of the sale. He explained the sale procedures clearly, carried out the marketing and arranged viewings with professionalism and efficiency despite the difficult situation the pandemic imposed on us. I would like also to mention Wards Senior Sales Progressor, Maria Meddings who gave us regular updates and answered our queries without delays. I would like to recommend Wards Canterbury. Thank you for the service you offered.

Maha · 13 December 2021

★★★★★ 5/5

Trustpilot

We have just purchased an apartment in Herne Bay

We have just purchased an apartment on a new development in Herne Bay and our Agent Abbie provided an exceptional level of service. From the first time we met looking at another development and still continues to keep in touch and available to assist us even now we have purchased our apartment. She was very knowledgeable about the property and the whole development and was quick to respond to any questions we had. Her strong relationship with Quinn the developers made communication between us all easy, informal and resulted in a flow of information between us all which truly made this purchase a stress free experience. Abbie goes above and beyond in terms of customer service and is a real attribute to Wards.

Tony · 12 December 2021

★★★★★ 5/5

Trustpilot

Abbie from Quinn Homes

Abbie from Quinn Homes, Herne Bay gave excellent customer service from the moment I viewed the show flat to moving into my beautiful new home.Abbie always kept the communication lines open, either via email or phone, replying swiftly to any queries and was always professional but with that extra personal touch. This was my first move from leaving home and she was incredibly understanding throughout the the whole process process.I can highly recommend Wards as an Agent without any question.

Alison · 8 December 2021

★★★★★ 5/5

Trustpilot

Wards, Herne Bay- Abbie (New Homes Sales Advisor)

Me and my partner have bought our first home and wouldn't have been able to do it without such ease and clear clarification of what's going on all because of Abbie from Wards in Herne Bay. From the first day she showed us around to day we picked up the keys she has been nothing but helpful, professional and efficient!! Any questions I had she had the answer and would reply instantly no waiting around. She is a credit to Wards and if you need any help with anything she's your person.

Charlotte · 8 December 2021

★★★★★ 5/5

Trustpilot

Great service by our sales progressor.

I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.

Jerry · 13 January 2023

★★★★★ 4/5

Trustpilot

Had a long difficult sale

Had a long difficult sale, but Sally Bryant helped us through the process. She constantly updated us and kept the chain together with her hard work. Thank you to Sally and the team in branch.

Simon · 29 April 2021

★★★★★ 5/5

Trustpilot

Tony and Laura was extremely helpful…

Tony and Laura was extremely helpful throughout the whole process of renting a property. They were responsive and provided a quick turn around. They made everything easy and both was a pleasure to deal with.

Jodie · 27 April 2021

★★★★★ 5/5

Trustpilot

Excellent Service!!

Abbie (Quinn Homes, Herne Bay was brilliant throughout the whole process of our purchase. She was always at the end of the phone for us and responded to emails very promptly. She was also really helpful with chasing up third parties which made me and my partner feel unstressed throughout a process which can sometimes be quite stressful.Thanks for all your help Abbie!!

Customer · 7 January 2022

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

Arun Estates Ltd - Wards - Etc.DO NOT USE THIS COMPANY - I'd like to leave minus stars!Pressured to use their contractor pre-let, Cost £3500 for work including paint white walls... white, apparently essential. (I now realise this was a particular shade of white, making it costly to use any other contractor for touch ups). Turned out to be poor work, damage, negligence, did not cover an outlet pipe when removing dishwasher (or inform us) causing water damage and wasted Gas when they left the heating on full for a month cost a further £1250.Agent said nothing to do with them, then day before let told us a further £2100 required, all things we had asked about before. We decided to cancel at that point, so they ignored us and let them move in anyway writing an official letter saying we'd agreed to this extra work when we hadn't. That's £6850 before the tenants moved in and we haven't started on the fees yet...What the £200 a month on Management gave us from then on was a very poor email forwarding service asking for more money for damage caused by the tenants.Despite us providing scientific evidence and having lived there for 10 years, we were told to have part of our house may need to be demolished to uncover the cause because the tenants would not be honest about it. That would have cost £20,000 upwards.Plus deliberately Blind Copying in a fake email address so they could use their own contractors despite us saying none of their staff or associates were allowed unsupervised in our property.We were told Electrical Certificate not required, then when they realised we were no longer going to let, we were told we had to have the cert at the last minute when it was impossible to organise. We had to investigate ourselves to discover that is was not required for our current let which was ending.And on, and on, either completely incompetent or incredibly deceitful and malicious, possibly a mix of both.From 14 months we have ended up with less than a third of our mortgage covered and we haven't stopped spending on clearing up yet.Tenants have now departed and even more obvious damage has been found and the Agents are still trying to cover up for them.They have damaged a Bannister we were forced to install after only 3 months, we found our bedroom door in the garden behind the shed with chunks missing and a very poor replacement job, signs of breaking into front door, large items left behind, light fitting changed without permission, tree felled without permission, reluctantly paid for pond to be filled in which they prevented then totally messed with and ruined, and on and on.We believe they are covering for the tenants in order to let them again and not disclose to the new landlord the damage caused!They have not presented their file to the Ombudsman after nearly a month, stop replying to further complaints, and still blind copying the false email address... unbelievable.This isn't even everything we've had to deal with.Rotten to the core.We will never let again so that's one less property available to rent. We realise it is only a few tenants who are like this, but it's our first experience, and it's been very costly and soul destroying.Bumping this up to say that there has been dishonestly at every level, every response to our complaints has been absolutely laughable. Totally untrustworthy Company at every level and laws need to be changed to prevent customers being treated in this manner!

Andy · 4 November 2021

★★★★★ 4/5

Trustpilot

Debbie Ludgate

Despite bad luck with first 2 buyers wards worked very hard to ensure a sale went through at a good price. Debbie Ludgate was like a terrier in making sure the sale was completed as efficiently as possible

Karen · 21 March 2024

★★★★★ 5/5

Trustpilot

Desperately looking for a new house

I have been looking for a house for a while with not much luck in the current market. Natalie and Gary at Wards at Gillingham have been fantastic in arranging a prompt viewing on a place I straight way liked and put a offer on. They have been very polite and helpful in the whole process and kept me informed about the progress. I am really happy that my offer was accepted and I’m waiting to move in. They have been brilliant all the way and keeping me regularly updated. Thank you

Ms · 26 October 2021

★★★★★ 5/5

Trustpilot

Can’t thank George and the team at…

Can’t thank George and the team at wards enough for helping me ,find , lease and move into my new apartment. The service was quick and efficient and I would highly recommend.

Dena · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from all staff…excellent service from all

Excellent service from all staff especially Gary Snedden manager and Michael Gillingham and Kim Batchelor and Paige Would instruct them again if I need to

Mary · 3 October 2022

★★★★★ 5/5

Trustpilot

Erica Kacikova from Wards

Erica Kacikova from Wards, MaidstoneErica from Wards is friendly and professional.She is very thorough and detailed, having given me lots of information and tips on how to setup tenancy for my property.She helped me with forms and internet-stuff, spending her time to show me through some difficulties.Thank you Erica for making this happen

Willy · 23 February 2023

★★★★★ 5/5

Trustpilot

Lee and Emily from Wards Ashford

Lee and Emily from Wards Ashford Lettings have been brilliant form start to finish. They are very professional to deal with and I would highly recommend if you want to let your property. They have helped my partner and I with our first letting from the beginning, made sure we had all the correct paperwork in place right through to the end with key handover. They are both very polite, friendly, and always happy to help. They are quick to respond on emails & calls and nothing is too much if you need any help or questions. I wouldn't hesitate to recommend them to friends, family and other landlords.

Chloe · 15 October 2021

★★★★★ 1/5

Trustpilot

Such an awful experience from such an…

Such an awful experience from such an upstanding and reputable company - the estate agent, Tania, that just showed me a flat in Greenhithe was one of the rudest individuals I’ve ever met in my life. I’m not even sure she’s an estate agent? Absolutely rude and unprofessional. You should not have people of this poor character representing your business.

Caroline · 14 May 2022

★★★★★ 5/5

Trustpilot

Our house sale with Wards at Walderslade.

Wards at Walderslade went above and beyond to help us move and when we wanted to go. I would definitely recommend them from start to finish they done it all so well. Kenny Kim Adam Aimi Sam & Sharnie all done so well for us. Thank you all so much. Kim & Dave. Xx

Consumer · 10 January 2023

★★★★★ 5/5

Google

Thank you to the whole team at Wards of Kent, including Graham, Ashley, Emily and Maria for their tremendous efforts in selling my property. I'm happy to say that they were highly professional and went the extra mile in the level of service they provided.

Andrew · 24 August 2024

★★★★★ 5/5

Trustpilot

Outstanding!!

Our experience with Wards has been an absolute pleasure. Selling our beloved mum and dad's house after 55 years with all its happy memories was always going to be hard, and Clare McDonnell hit just the right note from the minute she came to meet us. She was kind, practical and realistic and our confidence was not misplaced since we sold after our very first set of viewings. The whole process has been smooth from start to finish with the help of Kim Batchelor our personal Sales Progressor who works behind the scenes to ensure that the process is as straightforward as possible. We have been kept up to date with any developments, valuations were carried out promptly by third parties and the recommended solicitors have been spot on too. Whenever I have had cause to call, everyone I have dealt with has been helpful and knowledgeable so a thank you to the whole team at Gillingham - Gary, Prince, Jenny, Michael and Natalie - all of whom have been able to answer my queries efficiently and quickly.I cannot recommend Wards highly enough, thank you everyone involved - you've made an emotionally difficult process as pleasant as it could be.

Geraldine · 21 September 2021

★★★★★ 5/5

Trustpilot

My 50 years of dealing with Wards

I have been dealing with Wards since the 1970s when I purchased my first house. Since then they have always looked after my house buying, renting and selling needs all in a super efficient manner. I am actually selling a property with them at the moment and it has been a very smooth process being guided by Graham (the manager) and Grace who will liaise with you throughout the sale. I cannot recommend Wards highly enough if you want a smooth professional service.

John · 20 September 2021

★★★★★ 5/5

Google

Thank you so much, Ellena Wood, for making our moving in process so easy! You have been a super star, and we can not thank you enough

Mercedes · 1 May 2025

★★★★★ 5/5

Trustpilot

The team were great Walderslade Branch

The team were great. I dealt with Kenny and Sam for get the property on the market. Then Kim with the sale.The team were fantastic during an extremely stressful time! Thanks

Finn · 11 November 2021

★★★★★ 5/5

Trustpilot

People make the difference!

Maria and Nadia helped with letting of my flat at short notice, dealt with efficiently and made the process an easy to deal with experience. Would recommend Wards Ramsgate Lettings in the future.Thanks Maria and Nadia

R · 27 October 2020