Wards Herne Bay reviews in Canterbury

★★★★★ 1/5

Trustpilot

Would never use Wards again.

The agents were polite enough initially. I had signed the lease and agreed with the landlords handyman to meet at a future date for some work to be done on the property. He wasn’t happy about this so he went in the next day without agreement.My partner went to the house at a later date to find it had been flooded. The handyman left the shower running, spraying out of the bath. I contacted Wards, the letting agent. They stalled for a week then finally said; “it’s your problem, you signed the lease.”Very Disappointing. Would never go to Wards again. The property also had fleas.

Joey · 4 September 2021

★★★★★ 5/5

Trustpilot

Wards letting have been helping me rent…

Wards letting have been helping me rent my property for years now and the service is always quick, efficient and reliable. This year was no exception. From pictures being taken to someone moving in was only a few weeks. When renting out my property, I look no further than Wards Letting Canterbury (thanks Abi, Hamid and Matt).

DB · 1 September 2022

★★★★★ 5/5

Trustpilot

An Agency that cares

I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.

Sandy · 19 November 2025

★★★★★ 5/5

Google

Currently in the buying process - viewings and offers process were smooth and professional and whole team have been lovely. Grace stands out as a shining star, she's on top of everything, exceptionally responsive and proactive which is even more impressive given it being the busiest time in modern history to try buy a property - I can't imagine how much she has on her plate but still manages to be friendly and very good at her jobPositiveResponsiveness, Professionalism

Jade · 24 October 2021

★★★★★ 5/5

Trustpilot

Big Mark and Darren have been fantastic…

Big Mark and Darren have been fantastic estate agents in our hunt for a property in the area. We were made to feel very confident and given a lot of useful information about the area and available properties--both pros and cons- and how to go about thinking about what we wanted to buy. We have had excellent advice from Big Mark and Darren and will feel very confident in using Wards at Hythe to find and buy our property here. Thankyou Big Mark and Darren!

Jackie · 17 August 2021

★★★★★ 4/5

Trustpilot

Landlord claim against tennants deposit.

We used WARDS to fully manage our rental property. The elderly tennant had never caused any problems. However, between Aug 20 and Apr 21. Her breached tennancy by chain smoking in the place and letting his birds fly around the property. Jan 21 no inspection done due to covid. The property was a complete mess & reeked of tobacco & other 'things'. Helen ROSE at WARDS was exceptionally helpful in getting us through the process of claiming against the deposit & managed to secure it for us in full. There are other service issues I need to take up with WARDS, but this element of the problem was handled very professionally by someone who is new to the role.

Jon · 16 August 2021

★★★★★ 5/5

Trustpilot

Very good experience

Our experience with Wards during and after our sale through to completion was very good. Staff were helpful and informative. We had a dead line for completion which was met due to Kim’s constant contact with solicitors and the buyer, she made it happen and we are grateful to her for that.

Fiona · 6 April 2024

★★★★★ 5/5

Trustpilot

After meeting up with Abbie

After meeting up with Abbie, she listened to us and then gave her input from her valuable experience. We progressed to a sale and also used wards to buy another property. Anuska took over the finalizing and mediation of sale and buying of our next property. 10 out of 10 for them and all the others that I have not mentioned that go out of their comfort zone to help out. Thier commitment to thier company surpasses expectations. Respects and regards. Dave and alison

David · 1 August 2021

★★★★★ 5/5

Trustpilot

Service with a smile.…

Excellent service Property was sold in four viewings. Darren negotiated a price a little over the asking price .Judy managed our journey through the selling process and always updated us on a regular basis with progress. Answered all our questions and followed up all our queries with solicitors and management companies alike. We have nothing but praise for her dedication.

Mr · 22 March 2022

★★★★★ 5/5

Trustpilot

Great experience with Jessica Scott

I have been using Wards for over 4 years to manage my rental properties. I must say that their staff have always been very helpful and responsive. Particular praise must go to Jessica Scott. She is a delightful lady that exudes immense positive energy and so it is always pleasure to speak with her regarding any issues that I have with my properties. She is extremely component at her job, and she is always willing to go that extra mile to please.

Shyamal · 29 July 2021

★★★★★ 4/5

Trustpilot

Jodi wyncoll was very helpful and…

Jodi wyncoll was very helpful and friendly she understood the reason why my mums move was so important.Jodi was very good and keeping in touch and chasing up different things .she always answered my questions very helpful and supportive along with mark at wards in hythe would highly recommend

Mrs · 19 May 2023

★★★★★ 5/5

Google

If you are looking for a property in a professional manner these are the ones to go with. I’ve spoken to many estate agents but yesterday went to properties with a young gentleman called Jydon who was the best at being realistic with the properties that we were viewing. Didn’t push for a sale just wanted to show us that these houses had potential and could be future homes. Lovely gentlemen.

Luke · 24 October 2022

★★★★★ 5/5

Trustpilot

Wards Walderslade

Kieran at Wards Walderslade made our moving experience ALOT easier! Was so helpful and very efficient, always went the extra mile for us and just overall helped us a lot!

Mr · 22 November 2021

★★★★★ 5/5

Trustpilot

Property Purchase through Wards

We recently purchased a property through the Strood Branch of Wards. Abbie dealt with our purchase and was really professional, helpful and friendly would definitely recommend Wards and in particular Abbie - Thank you!

Jayne · 11 February 2021

★★★★★ 5/5

Trustpilot

We had a great experience with Wards…

We had a great experience with Wards Simran looked after us from the beginning. She showed us to manyProperties so knew exactly what we were after. She knew our house was just what we were looking for so called us and made sure she got us a viewing straight away. She made the process so straight forward and was an absolute pleasure to deal with! Would highly recommend! Beth & Jay

Beth · 22 October 2022

★★★★★ 5/5

Trustpilot

If only it were always like this ...

I haven't written a Trustpilot review before but felt compelled to this time. I bought a period industrial property converted by Quinns, which is absolutely stunning. The design and finish are of a very rare standard. But best of all was the agent, Jessica Williams. She was full of energy and enthusiasm, a pleasure to deal with, 100% efficient, and always completely straight. I have bought and sold a lot of property, and it's usually a process full of stress; but this one was so smooth and painless.

Michael · 8 July 2021

★★★★★ 5/5

Trustpilot

Got our keys to our first flat today…

Got our keys to our first flat today thanks to wards and I wanna thank Lee from wards for a great experience and making sure everything run smoothly for us! Great service! Thank you!

Jessica · 3 February 2021

★★★★★ 5/5

Google

Julia and the team at Wards Herne Bay have been fantastic in helping me through the process of buying a house for the first time. Would recommended!!PositiveResponsiveness, Quality, Professionalism

Ashley · 10 January 2022

★★★★★ 5/5

Trustpilot

Amazing service, very quick sale and brilliant price.

I asked 2 estate agents to come and value our house. The first estate agent valued the property at £180,000 to £190,000. The second estate agent was Wards from the Ashford, Kent Office. They were shocked that the previous estimate was so low and suggested we would easily get £220,000 and probably more. For this reason we decided to go with Wards. The property went live on Rightmove last Wednesday evening. Viewing on Saturday had 7 different people. Today Monday another viewing. We have had four offers ranging from £215,000 to £230,000. We have decided to take an offer of £225,000. This is amazing. I cannot believe that the property has sold so quickly and for so much more money than the first estate agent estimated we would get.The service has been outstanding and I would have no hesitation in recommending Wards.

Judith · 5 July 2021

★★★★★ 5/5

Trustpilot

Amazing service from Emily Boyle

First time landlord. Emily Boyle dealt with my case and was absolutely brilliant. She explained the entire process very clearly, and always kept me informed. Whenever I would reach out with questions, she was extremely prompt and professional with her responses.

Abraham · 3 October 2024

★★★★★ 5/5

Trustpilot

House purchase

Ward's was great service from start to finish. Looked at the property and went back a few times asked questions got answers back same day. Shahla & Hannah at Faverham wards was fantastic nothing was to much trouble made us feel at ease big Thank you

Trudy · 9 July 2024

★★★★★ 5/5

Trustpilot

Very happy

I chose wards of Canterbury because of an estate agent called Abi, as she was the only estate agent to help me as this was my first buy to let property.Although we didn't purchase through wards, they were the best I dealt with. All the staff really helpful. Abi stayed in contact throughout offering advice. Other estate agents just weren't as helpful and professional when we spoke to them.We are very pleased with wards so far. Would highly recommend.

Tom · 16 August 2021

★★★★★ 1/5

Trustpilot

No ethics, Wards at Hythe

Accepted our offer on a property in Hythe, confirmed by email the vendors had accepted and it had been taken off the market.Then accepted another offer from buyers 2 days later. Now it appears that you can buy a propertythat's not even being marketed!I really think Wards need to refer to their conformation email that the offer had been accepted by them and the vendors and the property had been removed from the market. Also as far as the other buyers chain being shorter, well, how do you get shorter than no chain? Just be honest please!

Ron · 26 May 2021

★★★★★ 4/5

Trustpilot

Covid19 has made things very hard I…

Covid19 has made things very hard I would like to thank Nick,Charlotte,Becky,Tom and Julia for all the help in selling my flat in what has been a very stressful time a great job thanks

Clifford · 29 November 2020