Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBigotted staff with too much power
This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.
Emma · 26 February 2021
★★★★★ 5/5
TrustpilotMiles and Barr Margate team have been…
Miles and Barr Margate team have been very helpful and professional since we signed up with them
Mrs · 24 July 2025
★★★★★ 5/5
GoogleSuch a smooth and stress-free experience buying our first home through Miles and Barr. We're super glad we used their conveyancing team as it really streamlined the process!
Katie-Rose · 15 March 2025
★★★★★ 5/5
TrustpilotSophie Collins was extremely helpful
Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!
Raed · 28 August 2021
★★★★★ 5/5
TrustpilotA big thank you
A big thank you to the staff at the Ramsgate branch but especially to Emma smith the sales negotiator she went above and beyond to keep me informed of the sales progression of my property. We found ourselves in a long chain which we had no knowledge of due to sellers that were less then truthful (not miles & Barr or Emma’s thought but another estate agents negotiator that didn’t even bother to contact us from the beginning)
Karen · 16 June 2021
★★★★★ 5/5
GoogleThe staff were very friendly and accommodated all of our needs. They also allowed to visit the property for a second time.
They responded to all of our enquiries in very short time periods and they also supported us when there were issues with the sale.
I will highly recommend them!
Anastasios · 27 February 2024
★★★★★ 5/5
GoogleWe would recommend Miles & Barr very highly. From the initial contact through Adam to the viewings by Olly and help with administration through Suzanne and Kerry it helped keep the move on track with a positive outcome.
Annette · 14 October 2024
★★★★★ 5/5
TrustpilotPost completion
Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.
Mandy · 25 March 2022
★★★★★ 5/5
TrustpilotJakes review
Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him
Blessing · 12 May 2022
★★★★★ 5/5
TrustpilotHelpful holly
Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you
Siobahn · 29 July 2021
★★★★★ 1/5
TrustpilotUnsafe, filthy, broken - miles and Barr don’t care
We rent a house from miles and Barr. On move in day we paid our deposit and first months rent before we were told to collect the keys from their office. Upon entering our new home none of the cleaning or works had been completed. Considering we are in the midst of a global pandemic I found this completely unacceptable. We spent 3 days cleaning and scrubbing and having to stay in a hotel due to the filth. Among all the cleaning jobs, I have had to scrape grease off the kitchen cabinets with a paint scraper, clean excrement from the outside of the toilet bowl and deal with limescale on every bathroom area. In addition to this we have had to fill countless holes in the wall and repaint the whole inside of the house. Despite agreeing that all of the cleaning and works should be done before our move in date (and emails to prove it) miles and Barr continue to be useless at holding up their end of the deal. We will need to continue to spend money fixing gutters and doors (which are detached/ laying on the floor!), the porch, the electrics etc if we want to live in a safe home. Spending this amount of money on top of our rent amount is ridiculous and we have had no support from miles and Barr aside from eventually sending a carpet cleaner a week after we moved in. I have sent a complaint via their complaints procedure but still have not had a response. I would never recommend miles and Barr! Look elsewhere!
Donna · 21 November 2020
★★★★★ 4/5
TrustpilotMiles and barr,helped me sell my…
Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.
Kitson · 25 September 2021
★★★★★ 1/5
TrustpilotOn the verge of being left homeless…
On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.
Raymond · 16 November 2020
★★★★★ 1/5
TrustpilotI have had my house up for sale for 2…
I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.
Sabine · 6 November 2020
★★★★★ 1/5
TrustpilotI am far from happy with them
I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....
Paula · 9 September 2020
★★★★★ 1/5
TrustpilotThis is the most unprofessional firm I…
This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR
Len · 12 August 2020
★★★★★ 5/5
GoogleWe needed a valuation doing and nothing was too much trouble for Adam! We really appreciate all of his help and advice, and we definitely recommend using the Whitstable branch should you need any help with valuing or selling your property! Thank you very much!
Sarah · 27 May 2024
★★★★★ 5/5
TrustpilotI sold my house through Miles and Barr…
I sold my house through Miles and Barr and ciyksnt be happier with the whole process. All the staff were so helpful and responsive. Thank you to Bradley and the team
Lynne · 18 November 2020
★★★★★ 1/5
TrustpilotI have been waiting two and a half…
I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.
Daniel · 11 August 2020
★★★★★ 5/5
TrustpilotFriendly and prompt service
Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you
Zari · 1 September 2021
★★★★★ 5/5
TrustpilotCanterbury Branch
I have sold my house through Miles & Barr and didn't realise how good their service was until I started contacting other agencies regarding my purchase. They always ensured that I received feedback on any viewings and I was contacted regularly to discuss these so as to determine the best strategy in order to secure a sale. The manager was also happy to give me some advice about how to approach a very competitive buying market. Kind friendly staff - thank you!
Lisa · 2 July 2020
★★★★★ 1/5
TrustpilotAVOID! Never again will I get in contact with…
Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.
Megan · 19 June 2020
★★★★★ 5/5
TrustpilotJay was very knowledgeable and…
Jay was very knowledgeable and friendly, was running a little late and he kindly waited with no pressure being put on us.
Julia · 16 May 2022
★★★★★ 5/5
GoogleBrilliant service can’t recommend Miles and Barr highly enough . Every team member where very professional and made the process as stress free as possible. The communication was excellent I was kept up to date with all progress. Great knowledge of the local area . Highly recommended using these again
Luke · 28 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
