Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe had great experiences with all…
We had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful.Would also like to mention Finn and Joe who showed us around houses, they were great to deal with, great service and didn't try and pressure us on any houses.
Amila · 25 March 2022
★★★★★ 5/5
Trustpilot10/10 service
Helpful every step of the moving in process and was always available to deal with any questions we had. Was quick and easy, would highly recommend Sophie Collins at Miles&barr if you’re thinking of moving house.
Gary · 28 July 2021
★★★★★ 5/5
GoogleJust had a valuation (for my own purposes - not because of thinking of selling currently) by Adam Mansfield from Whitstable Miles and Barr Office. He was very helpful and polite. Came on time and seemed to be very happy to give a valuation, even knowing there was not going to be any business at the end of it.
Judith · 28 January 2024
★★★★★ 5/5
TrustpilotThank you for your support and respect.
Thank you for keeping us updated with everything that has been going on with the sale. .Thank to the whole team. As I explained to Louise we were not just selling a house. We were selling the beautiful home of our dearly beloved mother. And we fell you treated us with support and respect. This had been a very emotional time for us all this home had such wonderful memories attached to it and was difficult to say good bye to . Thanks again. yours sincerely Andrew Turnidge.
Andrew · 16 March 2022
★★★★★ 5/5
TrustpilotA long process but not Miles and Barr fault
Buying my property was a long process. Not the estate agents fault. However, Becky white kept me informed throughout the whole process. She gave me advice when she thought I needed to contact the solicitor and had a calm way about her that made you chill when is said it was all progressing nicely.
Lisa · 7 May 2024
★★★★★ 5/5
TrustpilotI've used Miles and Barr for purchasing…
I've used Miles and Barr for purchasing two properties and for many years for letting. They have been so professional, hardworking and go the extra mile. Thanks Jo, Jack, Louise, Kelly, Reece, Andrew and the team.
Jane · 7 July 2021
★★★★★ 5/5
TrustpilotMiles and Barr were great from start to…
Miles and Barr were great from start to finish! All the staff are very helpful especially Lisa Rice who went that extra mile to make sure I was up to date every second of the day!
Nick · 16 June 2021
★★★★★ 5/5
TrustpilotBrilliant Service
This has been so smooth and I have not had any fears or worries as I have been kept in the loop of all that's happening as it happens. Sophie Collins has been amazing
Sophia · 22 October 2021
★★★★★ 5/5
TrustpilotMiles & Barr Review
I would like to thank Miles & Barr Margate Branch for being very helpful.
Rob · 21 October 2025
★★★★★ 5/5
TrustpilotSophie was excellent throughout the…
Sophie was excellent throughout the letting process very approachable and quick to reply when we had any concerns. Helped us to find a great property in a difficult rental market and we are very appreciative.
Barnaby · 17 August 2021
★★★★★ 5/5
TrustpilotFriendly valuer
I had Harry come out from the Canterbury branch to value my property who was very friendly and polite and clearly knows his stuff. Made for a very positive experience and would be happy to use Miles & Barr in the future.
Sonja · 17 November 2024
★★★★★ 5/5
TrustpilotShelley Webster
Shelley Webster was extremely helpful and went above and beyond to make sure my sale was completed with minimal stress. She was punctual, reliable and so hardworking. I cannot thank her enough.
Faye · 5 February 2022
★★★★★ 5/5
TrustpilotHelpful, Nice & Swiftly
I appreciate the services and helps from your colleagues, like Jess, Jake and especially Jenny Harmes, she have been helpful, nice and responding swiftly. It’s been a pleasure speaking with her. KK
KK · 4 February 2022
★★★★★ 5/5
TrustpilotEmily from sales progression made it…
Emily from sales progression made it all go smooth and fast, job well done!
Kropaksp · 15 October 2025
★★★★★ 5/5
TrustpilotI had a wonderful service and…
I had a wonderful service and experience purchasing my property and would like to give a special thank you to James for helping me with the mortgage! All round great company to purchase from! Would highly recommend!
Lauren · 16 January 2021
★★★★★ 5/5
TrustpilotBEST ESTATE AGENTS…
We sold our property through Miles & Barr and had excellent service from start to finish. Thank you so much to all of you, especially Emma for keeping us up to date all the time.
Christelle · 22 June 2021
★★★★★ 5/5
TrustpilotGreat help with finding our new home
We were really impressed by Miles & Barr Property Management's communication and professionalism in helping us find our new home. Our contact with Sophie Collins was incredibly helpful throughout this process - thank you!
Jack · 22 July 2021
★★★★★ 5/5
GoogleWe are very impressed by the speed and efficiency of the Miles & Barr team in selling our bungalow.
Excellent communication, sound guidance and highly personable and friendly staff. We are very happy.
We would not go anywhere else, totally recommend.
Audrey · 25 October 2022
Agent replied · 24 October 2024
Thank you so much for your kind review and a five-star rating, Audrey, your words and endorsement really mean a lot to us. If there is anything else we can help you with, please do not hesitate to contact us. Lauren - Communications Manager
★★★★★ 5/5
TrustpilotVery helpful and always there to answer…
Very helpful and always there to answer my queries, Alex Munn went all out to help me and I cant thank him enough , that guy dont stop working , he is an asset
Rory · 2 July 2021
★★★★★ 5/5
GoogleLuke and the team at Miles & Barr have been most helpful on various aspects .My partner & I recommend them highly for there availability to all enquiries and friendly attitude .
Aisha · 25 October 2021
★★★★★ 1/5
GoogleOn moving day communication was very poor which resulted in me paying additional costs to removal men as the store closed 3-6pm I was not told this was the case when calling for updates regarding collecting keys to new property . The last call i had made was at 2.40pm nobody mentioned that nobody would be available after 3pm due to training I made numerous calls to try find out what was happening Miles & Barr failed to come back to me until 4.45pm. very frustrating and distressingNegativeResponsiveness
S · 25 October 2021
★★★★★ 1/5
GoogleThis firm are the most inept, unprofessional and borderline dishonest agents I have encountered.
Don't even bother trying to call them before 1030 as their lengthy morning meetings mean the phone is answered by 'head office', who NEVER pass on a message for a call back.
If you call another branch, they are just as incapable of passing on a message.
After accepting an offer on a property they were marketing, they did tant amount to nothing to support the process. 3 months pass of us chasing for updates, to be told the sellers are still 'actively looking'. Eventually we were told our sellers had themselves finally found a property and had an offer accepted. Delighted, we instructed surveyors and solicitors. This was soon to be found to be a complete falacy, and explained away as a 'miscommunication'. Complete waste of time and our money.
Another 4 months pass without any communication unless we chased them, and no movement at all on the sale at all. Now I'm not suggesting the search for a house is their responsibility, but being kept completely in the dark was deeply frustrating, and only compounded what is already an extremely stressful process.
Needless to say we decided to look elsewhere and give up our purchase.
I'm pleased to report THESE new agents have been fantastic and could show Miles & Barr how it SHOULD be done.
I suspect Miles and Barr are a victim of their own success, have grown too big for their own boots, and have lost sight of what good customer service means.NegativeResponsiveness
C · 25 October 2021
★★★★★ 5/5
GoogleI've been looking for a property for a while now and considered Whitstable for a while- and had the honour of Ricky showing me some properties. He knows his way around a base and blew me away with some of his insights on the properties. I was shown 3 or 4 different locations, all completely different- yet he knew them all well. Similar to another review, Sam aided me with mortgage advice which I found to be very useful and am thankful for that.PositiveProfessionalism
Connor · 25 October 2021
★★★★★ 5/5
GoogleSince I started looking for a house in Whitstable, Miles and Barr have gone out of their way to find me the ideal property. I met Ricky on several viewings and he was always very knowledgeable and accommodating. I did however end up finding a property through another agent, who unfortunately haven’t been as on the ball. I did manage to use Sam from miles and Barr for my mortgage as he found me the best deal considering the pandemic.PositiveResponsiveness, Professionalism
Vickie · 25 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
