Miles & Barr Whitstable reviews in Canterbury

★★★★★ 5/5

Trustpilot

Jake was very friendly and…

Jake was very friendly and approachable, with all the relevant information to hand. He seemed very down to earth and genuine, which isn't necessarily the case with all estate agents!

Clare · 13 December 2022

★★★★★ 1/5

Trustpilot

Worst agent Ive ever used

Shocking agent. They illegal let a workman into my property while I was away who made a mess, started work without my permission, and worst of all: stole some of my stuff. They are refusing to help. All I got was a "were sorry we didn't tell you someone was coming round" email. Now they are trying to withhold my deposit. Absolute crooks.

CJ · 30 January 2024

★★★★★ 5/5

Trustpilot

Our Moving Process started in May 2023…

Our Moving Process started in May 2023 and have finally just Exchanged January 2024 due to one reason or another along the chain, however throughout the whole process Lisa Cook the Sales Progressor couldn’t of done more to ensure things ran smoothly…She had such a calm and professional manner and although I may NEVER move again I would definitely recommend her to others !!!!!

Gemma · 5 January 2024

★★★★★ 5/5

Trustpilot

Thank you Milles&Barrs for your support…

Thank you Milles&Barrs for your support and help in getting a new house for rent.Especially Sophie you have provided the right properties for us you did a great job, thank you so much.

Dr.Silvya · 4 August 2022

★★★★★ 5/5

Trustpilot

Thank you to Brad and Ali from cliftonville Miles & Barr

Great experience with cliftonville Miles & Barr. A special mention to Brad and Ali for being so helpful. Would definitely recommend to others. Thanks for your help

Mick · 13 March 2023

★★★★★ 5/5

Trustpilot

Miles and Barr Amy Whiffin renting

Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options

Tommy · 3 March 2022

★★★★★ 5/5

Trustpilot

Thank you miles and barr for your assistance

Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future

JeffreyTogara · 9 June 2022

★★★★★ 5/5

Trustpilot

..this was our first experience with…

..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental

Julie · 14 April 2022

★★★★★ 5/5

Trustpilot

Thankyou to Joanna Smith and team

Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou

Norman · 2 February 2022

★★★★★ 1/5

Trustpilot

Diabolical agents

Diabolical agents! Not only Canterbury office but many of their branches. As a potential buyer, trying to get a response from them for viewing a property on their books was shocking. Tried ringing, phone never answered. Left messages, no replies. Contacted them by email, again no response!! Thank goodness I have not got my property listed with them (mine sold within a week with another agent). Finally got through to a male on the financial side in the Herne Bay office. He said the branches have meetings until ten so you won't get through (one of my calls was approx 10.15, still no one answered). I said I had left a message on Saturday morning, he said they were attending awards ceremonies on that Saturday!! Awards for what? I fail to see how this agent deserves any. I would not recommend them to my worst enemy. If I could have left no stars I would have.

Tina · 22 July 2022

★★★★★ 1/5

Trustpilot

Property Management poor

Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.

Clare · 7 July 2022

★★★★★ 5/5

Trustpilot

Olivia Petri was very helpful and…

Olivia Petri was very helpful and knowledgeable in answering our enquiries.

Jennifer · 13 March 2024

★★★★★ 3/5

Trustpilot

Miles and Barr proved quite difficult…

Miles and Barr proved quite difficult to get hold of, several call to their lettings number went unanswered and promised call backs did not happen. I finally got a call and arranged a viewing, while waiting outside the flat I was called to say that there was a problem with the keys and they would have to cancel. However, this was rectified and I was finally shown round by Jake Chamberlain, who was polite and courteous. If he didn't know an answer to my question he said so, rather than try and bluff his way through, which I appreciated. The flat was not for me in the end, but I have nothing bad to say about the agent who showed it to me. The agency itself came across as a bit disorganised, but they got there in the end.

Alistair · 17 June 2022

★★★★★ 5/5

Trustpilot

Jake was fantastic and very helpful…

Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience

Sean · 26 April 2022

★★★★★ 1/5

Trustpilot

Disorganised management team

Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.

Mr · 10 June 2022

★★★★★ 5/5

Trustpilot

I am so glad that I can rent a house…

I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.

Christine · 25 August 2021

★★★★★ 3/5

Trustpilot

Mixed experiences

Viewed a number of houses with them. Agent in whitstable was fine. Knew the properties and was helpful. In Margate the agent had never been inside the house and was only interested in getting us signed up to them, despite us saying we were happy with our sales agent

Angus · 31 August 2024

★★★★★ 4/5

Trustpilot

Great work

The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.

Merissa · 20 August 2022

★★★★★ 5/5

Trustpilot

Max was very friendly and professional

Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.

GM · 16 May 2022

★★★★★ 5/5

Trustpilot

Sophie the star!!!

Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x

Lucy · 21 July 2021

★★★★★ 5/5

Google

Izzy gave exceptional customer service helping with my house search and the mortgage hunting. answered any questions i had with no hesitation and was so polite :) made me feel at ease and was very helpful couldn't ask for anything betterPositiveResponsiveness, Quality, Professionalism, Value

KieKie · 25 October 2022

★★★★★ 5/5

Trustpilot

Miles & Barr, Great Service.

We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.

Ken · 7 July 2021

★★★★★ 5/5

Trustpilot

Super helpful, thank you Callan!

Callan showed us around a few properties in Folkestone and was so helpful. We are first time buyers so had lots of questions and uncertainties but he made us feel at ease and understand the process much better. As well as first time buyers, we are relocating from London to Folkestone, he gave us helpful tips about the area which made us even more excited to move. Very pleased we had Callan as an agent and our experience of Miles and Barr has been fantastic.

Rachael · 13 April 2022

★★★★★ 5/5

Trustpilot

Patience and Perseverance

A buyer was found within 2 days of getting on the market. Once we had found a property to buy it took far longer to reach exchange than we had anticipated but all the problems were caused by our lenders poor choice of conveyancer causing serious delays. Other than that the sale process was pretty smooth. The use of of a sales co-ordinator definitely helped keep everyone up to date and helped progress things.Emily Stickler regularly kept in touch and co-ordinated everything very well particularly towards the end when time constraints got quite hairy and tense.

Mr · 25 March 2022