1/5
TrustpilotHad 2 properties to sell.didn’t even…
Had 2 properties to sell.didn’t even call back
Trusted Agent profile · Canterbury
Miles & Barr Canterbury reviews
★★★★★
1,454 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,454 reviews on two platforms, including 637 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilot🤢🤢
The service costume from this agency is disgusting! Them always say "we will call you shortly" and no one call us back, we already call more the 100 times this agency for different property and after one month we still without house!!!
5/5
TrustpilotGoing the extra mile!
Having recently brought and sold properties through Miles and Barr, I have been impressed throughout by the service given by all. In particular, Gabriel, who went above and beyond and Emily, who made the progression of the sale run smoothly, receiving praise from my solicitor. Thanks again .
5/5
GoogleGreat support from the lovely Ellie K today in Canterbury. Many thanks for the super effort!
5/5
GoogleI’ve had a viewing with Ellie who has been very professional and helpful throughout the process.
5/5
GoogleAlways had great service and a very friendly team at the Canterbury office.PositiveResponsiveness, Professionalism
Agent replied · 22 February 2025
Thank you for your kind comments, Sharon. It's good to hear about the great service you have received from our Canterbury office. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
GoogleProbably some of the worst comms from a business I have ever received.NegativeResponsiveness, Professionalism
Agent replied · 22 February 2025
Thank you for taking the time to rate us, Josh. We do pride ourselves on delivering a great customer experience, so it's disappointing to see we may not have lived up to your expectations on this occasion. I Can't locate your details on our system, but would love to understand if there is any way we can help?Please feel free to contact me on 01304 273324 or e-mail cx@milesandbarr.co.uk. Mark - Customer Experience Manager.
1/5
TrustpilotEthan from deal branch!
Had Ethan from deal branch come out to a valuation, he came across very sexist and quite abrupt. I won’t be selling my house with miles and barr because of my experience and will not be recommending in the future.
4/5
TrustpilotPraise for Emily Stickler
Praise for Emily Stickler, who had to work particularly hard during what should have been a relatively simple purchase! She was very patient and understanding, and kept things going with her negotiating skills when it appeared that the plug was going to be pulled! Thank you
5/5
GoogleVery professional and helpful service. I can't say enough about Rhyss Sawyer who is very professional helped me find my first home, then sold it for me 5 years later during the pandemic. The in house mortgage advisor, James Sayer helped me with any questions and found us our new mortgage.PositiveProfessionalism
2/5
TrustpilotThey don't want to sell houses!
Estate agents that don't appear to be interested in selling houses! Try to arrange viewings, they take your details and don't bother calling back. Chase them up, they don't bother returning your call. If you're looking to sell your house then I wouldn't put my faith in them if I was you.
5/5
Trustpilotgreat service from M&B and special thanks to Rebecca Gravener
Very efficient service viewings were arranged quickly we were well informed of all offers and once an offer had been accepted the process ran smoothly with Miles & Barr communicating regularly with both us the buyers and solicitors which enable the sale to complete quickly
5/5
GoogleFantastic team in Canterbury. Rhyss, Sam and all the team were very professional and very helpful. Definetely recommend them 😁 …
5/5
GoogleHighly recommended. Staff members are customer friendly. Specially Mr. Jake Ross has given us good support and he is very informative and responsive. Thank you so much.
4/5
Trustpilotgreat viewing
jake was very informative on the property also took time with me even after i arrived late to the viewing, he also provided tips on how to manage the space in the property. also very prompt with application email
5/5
GoogleBrooke couldn’t have been more helpful and knowledgeable when showing me around my property , which led me to purchasing.
1/5
GoogleThe service from this company was absolutely horrific. Never had any staff available to do any showings. The progresser didn't do the job, and as a result we lost out on the house of our dreams. I guess the small guys with small commissions don't matter to this company. I would never ever recommend them. 😡😡
5/5
GoogleSuperb Lettings Team led by Mark Anderson- Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 22 February 2025
Thank you for your kind comments, John. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
3/5
TrustpilotGood estate agent but need to improve adverts.
Good estate agent, but they really should learn to spell! A property was described as being in a 'sort after' area. I contacted them about exactly the same error some months ago - they did not reply, & obviously took no notice.This looks very poor, & reflects on their overall standards, in my opinion.
5/5
GoogleArrangements and conduct of viewing were absolutely excellent. The agent concerned was Brooke Handley. She was most professional, thoughtful and pleasant.
5/5
TrustpilotLouise Daly what can I say
Louise Daly what can I say, Professional , excellent communication and explained everything as the sale went along. Couldn't find any faults.Thank you
4/5
GoogleAn efficient and professional service that I find difficult to fault.
Agent replied · 22 February 2025
Thank you for your kind comments, Andy. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotReally helpful company
Really helpful company, had a lot of dealings with Andy in the referencing department and he was very helpful, even when he couldn't answer my questions he always tried to find me the answers. Made moving really easy and so stressful. Thank you
5/5
GoogleAs always - great service and friendly team. Third house I’ve bought through them. Excellent communication from their side.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 2023
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
- CT1 Sales & Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Miles & Barr Canterbury
Has Miles & Barr won any awards?
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
