5/5
TrustpilotExcellent Team
The team especially Bradley Welsh and Louise Daly were responsive, committed, professional and thorough.
Trusted Agent profile · Canterbury
Miles & Barr Canterbury reviews
★★★★★
1,454 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,454 reviews on two platforms, including 637 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotShelley Webster
Thank you Shelley Webster for your reliable, professional and prompt support along our buying process.
5/5
GoogleI have dealt with Miles and Barr for my rental property for a number of years and have found them very professional and helpful. They have a speedy turnaround and accommodate viewings efficiently. I would recommend their rental services without hesitation.
5/5
GoogleWe could not be happier to have used Miles and Barr Canterbury Branch Estate agents for the sale of our property. If you are unsure of which estate agent to use I could not recommend them enough. Chloe especially was brilliant in responding to us promptly and made us feel very looked after through the whole process.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleSigning up was sold very well, but did not hear from the agent who said would be in charge of our sale again once paperwork was signedPositiveValue
Agent replied · 22 February 2025
Thank you for your comments, Ben. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleReally impressed with the speed in which Mia Steven’s responded to my interest in both properties. Really happy to be viewing both on Monday. Fingers crossed as would be perfect for my little family. Thank you 🤩 …
1/5
TrustpilotPoor communication skills
Poor communication skills, assign you a person to correspond with, you here nothing. Normal reply on phone we will message them they will get back to you ! Guess what nobody gets back to you. If they recommend a solicitor to you ! You will find them more expensive and quite useless slow slow in every way
5/5
TrustpilotI am impressed by the way Milles and…
I am impressed by the way Milles and Barr attended quickly to me. After I decided that I wanted the house, Kerrie Bruner attended to me and helped make my contact with the Landlord quicker (met him within 2 days of showing my interest in the property) She also assisted with my application for referencing. She is nice and replies emails quickly.
5/5
TrustpilotFirst home... Great staff!
My partner and I purchased our first home from Miles & Barr in September and from start to finish they were brilliant, from the young guy who showed us around the property initially, and then Louise who we were in direct contact with from offer to collecting the keys (and even some questions after) was absolutely a star to deal with.
5/5
GoogleI have recently started looking to buy my first property. I called the Canterbury branch today and Ellie could not have been more helpful. She answered all my questions and was very informative.
5/5
GoogleI called Miles and Barr the other day, I spoke with Ellie in the Canterbury office. She gave me great advice on properties in the area. Very friendly and helpful would definitely recommend!
5/5
TrustpilotLouise Daly was very helpful and…
Louise Daly was very helpful and informative, more than my solicitor. Thank you.
5/5
GoogleWe had a viewing with Lynwtte Pickard at one of houses went great. She was very helpful and explained everything we wanted.
1/5
TrustpilotBought a house and took their…
Bought a house and took their recommendations for both a solicitor and their mortgage team. An unbelievably bad and incompetence experience. Happy to share details if anyone wants more. They halfheartedly apologised at the end by which time I wished I'd never even raised it. If possible avoid this company.
5/5
GoogleGeorgia showed us round the property and was very nice and knowledgeably about the property. Allowed me to take my time and very impressed with the service.
5/5
TrustpilotMiles & Barr were very professional and…
Miles & Barr were very professional and supportive throughout a long process (nothing to do with M&D) and the sales progressor really helped us get it over the line in a very professional and kind manner!
5/5
GoogleHad a great bloke called Blake valued our house and shows us some great properties. He really took on board our requirements for a new home and the areas we were looking into.
5/5
GoogleI must admit I hate estate agents. Me leaving an estate agents a 5* review is comparable to Gordon Ramsay leaving a 5* review for McDonalds. I had a completely faultless service from Chloe during what was an incredibly stressful time, communication and professionalism like I’ve never known. Chloe not only met my expectations, but exceeded them. Thank you for your help.PositiveProfessionalism
5/5
TrustpilotPeople were kind and friendly and made…
People were kind and friendly and made the experience much easier.
5/5
TrustpilotAmazing service!
Our experience with Miles and Barr has been brilliant. Shannon Faulkner handled our application and was very professional, kept in touch at each stage and handled everything quickly and efficiently. We are excited to move into our new home so thank you for making the process as smooth as it could have been.
5/5
GoogleVery professional service from start to finish. Would definitely recommend Miles and Barr Estate Agents.
Agent replied · 22 February 2025
Thank you for your kind comments, Lesley. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Lauren, Communications Manager
5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
4/5
GoogleGeorgie was excellent with my viewing, very professional and super friendly. Great service!
5/5
GoogleMy partner and I collected our keys for our new home last week. The service we have received from Miles and Barr has been fantastic. We have been kept up to date all the way along the process. They have been able to offer advice and help all the way along the process and we couldn't be more happy to recommend.PositiveProfessionalism
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Awards
Industry awards
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 2023
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
- CT1 Sales & Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Miles & Barr Canterbury
Has Miles & Barr won any awards?
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
