Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst experience I’ve ever had,
Non responsive doesn’t seem to define the service.
Our “progressor “ never gave updates and was off on Wednesdays, making each week a challenge to get anywhere
Aaron · 23 February 2022
Agent replied · 22 February 2025
Thank you your feedback Aaron. After reviewing your file I can see that your sales progressor has been updating you regularly, but there have been some hold ups at the top of the chain which has slowed progress beyond our control. The extra day off in the week does not affect sales progression as their workload would reflect a 4 day working week. We do pride ourselves on delivering a high level of service and would be more than happy to discuss this further with you. Please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark - Customer Experience Manager
★★★★★ 5/5
TrustpilotMax was great
Max was great. Showed me around with no rush. Overall nice smooth viewing.
Carolina · 4 July 2022
★★★★★ 5/5
TrustpilotLouise kept us up to date with the…
Louise kept us up to date with the purchase of our house and was very professional.
Sophie · 5 February 2022
★★★★★ 5/5
GoogleWe have felt supported through the whole process, from the valuation, arranging viewings and the sale process, we have been kept informed of the progress of each step and was easily able to contact the office if we had any questions
Sandra · 23 February 2024
★★★★★ 5/5
GoogleExcellent customer service, very professional and friendly at the same time. Special thanks to Samantha Griffin for understanding what we wanted and being one step ahead. 5 star.
Janice · 24 February 2018
★★★★★ 5/5
GoogleFran recently showed me around a property. She was very helpful and knew a lot about the area and the neighbourhood which I found useful.
Ayda · 16 November 2024
★★★★★ 5/5
GoogleGraham R from Miles and Barr met with us recently for a valuation, he was very polite, friendly, and easy to talk to. Graham talked us through our options, and provided us with all we needed.
Debbie · 15 May 2024
★★★★★ 5/5
GoogleWe had a viewing in Canterbury , exceptional service , very friendly , helpful and knowledgable thank you Georgina !
Francesca · 23 February 2021
★★★★★ 5/5
GoogleEmily C from the Canterbury branch is absolutely fantastic - super helpful and supportive. Really efficient service, open and honest ******
Kelly · 23 February 2023
Agent replied · 22 February 2025
Thank you for taking the time to leave a comment, Kelly. It is wonderful to read your kind comments about Emily as we always strive to deliver a positive customer experience. If there is anything else we can help you with in the future, please do not hesitate to contact us. Lauren - Communications Manager
★★★★★ 5/5
TrustpilotSophie Collins was very professional
Sophie Collins was very professional, and made my experience a very good one.
Deirdre · 30 March 2022
★★★★★ 5/5
GoogleThe whole team at Miles and Barr Canterbury were very professional and efficient. I highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Steve · 23 February 2021
★★★★★ 5/5
GoogleJames was very helpful and easily found me my mortgage would highly recommend!
Luca · 23 February 2022
★★★★★ 5/5
GoogleOur agent was Lynette and she was fantastic showing us around the property. She knew a lot about it too and answered all my questions.
Joanne · 21 October 2024
★★★★★ 5/5
TrustpilotSophie was super helpful
Sophie was super helpful, and the process has been very quick and well-informed. Thank you!
Anna · 8 October 2021
★★★★★ 1/5
GoogleVery reactive, apart from the initial contact there was very little personal service and the vendor and ourselves (the purchasers) ended up doing lots of Miles and Barrs' work for them e.g. chasing solicitors, setting dates, informing each other of progress etc. Before the end of the process I had the feeling that they've made their money and couldn't be bothered to make an effort. I'd definitely recommend using another estate agent in Canterbury.
Mark · 24 February 2017
★★★★★ 5/5
GoogleI dealt with Matthew who was very professional and really helped explaining the process. Would highly recommend!PositiveQuality, Professionalism
David · 23 February 2021
★★★★★ 5/5
TrustpilotThankful
It was so quick and easy to find the perfect home for us we was told it would take up to 1 week to get accepted but it took 2 day me and my partner are over the moon with everything and we are so thankful to Shannon Faulkner for helping us she was so helpful.
Ellis · 10 September 2022
★★★★★ 5/5
TrustpilotThank you Shannon for your help
Thank you Shannon for your help. 5* service!
Miss · 2 September 2022
★★★★★ 5/5
GoogleWe're first time buyers who have recently begun the process of purchasing a property through Miles & Barr and they've been really good. Our sales negotiator Chloe Bond in particular has been great - really quick to respond and always incredibly friendly, approachable and helpful. Thank you for making this all feel less daunting!
Emma · 12 November 2022
★★★★★ 5/5
TrustpilotGreat communication from Miles & Barr
Great communication from Miles & Barr, especially Sophie who has been extremely communicative and helpful.
James · 15 August 2021
★★★★★ 5/5
GoogleLee Mason came to our property to give us a valuation. He was professional and friendly at all times. We have used Miles and Barr in the past to buy and sell houses and we would definitely use Lee at Miles and Barr if we were to sell our current house.
Louise · 23 February 2023
★★★★★ 5/5
GoogleMia showed us round a property in Canterbury, she couldn't have been more accommodating, not only did she show us round twice with no hesitation she also arranged a viewing for us right at 5.
Nadine · 29 March 2024
★★★★★ 5/5
TrustpilotFaultless
Outstanding service from start to finish, particulary shout out to Charlotte Silk and Donna Bogard.
Dave · 5 July 2021
★★★★★ 5/5
GoogleI have been dealing with Mia who has been highly professional, very informative and friendly. Everything explained simple to understand, questions answered and follows up on what she says she will do. Highly recommended.
Laura · 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
