5/5
TrustpilotKerrie has been brilliant
Kerrie has been brilliant, from quickly arranging a viewing to keeping me informed promptly throughout the application process, a credit to Miles & Barr
Trusted Agent profile · Canterbury
Miles & Barr Canterbury reviews
★★★★★
1,454 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,454 reviews on two platforms, including 637 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleEasily the best estate agents in Canterbury. Bradley and his team knowledgable, proactive and really take time to let you know whats happening. Can't recoomend them enough.PositiveProfessionalism
4/5
GoogleExcellent service from Brooke and the Canterbury team marketing our period property in Harbledown. Efficient, personable and communicative we appreciated all they did for us from start to finish, many thanks.
5/5
TrustpilotA lovely viewing with Max today
A lovely viewing with Max today. He was very informed and articulate. Thank you! Jess was also super helpful’
5/5
TrustpilotFrom the first communication to the…
From the first communication to the completion of the rental agreement the service was excellent.Jake who showed us around was knowledgeable, polite & friendly. Anna who dealt with us after the viewing was fantastic, getting a few issues sorted quickly & professionally. She is incredibly responsive & understanding to our queries and could not be more helpful, we are looking forward to moving in in a couple of weeks.
5/5
GoogleHave been for a few viewings with Georgia now, and hands-down one of the friendliest, down-to-earth and most helpful agents I have dealt with! Her honest yet professional manners has been invaluable in our house hunting journey so far.
5/5
TrustpilotAnna is absolutely fantastic
Anna is absolutely fantastic, I have never experienced such wonderful, compassionate and fast service!Thank you so much Anna
1/5
GoogleEmailed about a viewing (and specifically said I was a student), rang to arrange this viewing as I missed a previous call, they then arranged a viewing for me and my partner (who works full time) then asked me my occupation. On saying I was a student the woman on the phone said we could not view as my partner's wage could not cover the full rent for the year (when in reality his wage could pay double the rent for a year without any help from me). The woman then went on to say no students are accepted when I made it very clear in the email I was a student and only to contact if we could view this house with this in mind .Useless, what a waste of time. Didn't even get referred to another landlord or estate agent that might help house us, just a goodbye and a hanging up of the phone .
5/5
TrustpilotJake made us feel totally at ease…
Jake made us feel totally at ease during our viewing, very helpful with any questions.
5/5
GoogleVery professional service! Knowledgeable, polite and courteous staff. Very informative throughout the process. Have recently sold 2 of our properties in a very timely manner. I would highly recommended them.
5/5
TrustpilotM and B have been exemplary in my…
M and B have been exemplary in my dealings with them both on selling properties and managing my property.I’m hoping they continue their 5* service in finding me a replacement tenant over the next month.Best of all the management fees are cheaper than my previous agent, and the service is much better. Win win!
5/5
TrustpilotFriendly and professional
Jake was very friendly and professional. He showed us around and answered every single question we had. Lovely guy.
5/5
TrustpilotMiles & Barr and the team have been…
Miles & Barr and the team have been brilliant and especially Louise. If your buying or selling I would recommend Miles & Barr.
5/5
TrustpilotGreat service
Jake was punctual, knowledgeable and very helpful. The office has also been very helpful and overall a great experience.
5/5
TrustpilotShannon and Jake were very useful and…
Shannon and Jake were very useful and lovely to communicate with through this process. Thank you!
5/5
GoogleFrom start to finish I’ve been impressed with how all the staff have professionally dealt with my house sale. We have been kept informed through every step in the process. I wouldn’t hesitate in recommending Miles and Barr should anyone ask me who they should use to buy or sell.
5/5
GoogleGreat experience when I visited the branch to discuss potential lettings, James was very helpful and friendly and really gave me all the tools I need to continue. Recommended.
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
1/5
GoogleAn estate agent to avoid! Having had an offer accepted, the sales progressor was instrumental in us eventually pulling out. Even warned the manager to take them off the sale, but took no action. Poor people, property back on the market, oblivious to Miles & Barr's incompetence.
Agent replied · 22 February 2025
Thank you for your feedback. We are sorry to hear your service did not meet your expectations. Our Canterbury office manager will be in touch to discuss your review in more detail. Kind regards, The Miles & Barr team
5/5
GoogleBrooke was fast to sort viewing and very professional follow up.
4/5
GoogleExcellent service particularly from Rebecca who went above and beyond to secure exchange of contracts for us. We really can't thank her enough.
5/5
GoogleThe Canterbury team are amazing! From the moment I registered to putting in my offer and completing on my sale. I was a clueless first time buyer, James the financial advisor has been so helpful helping me through the whole process. So refreshing having it all under one roof. Everyone in the office were so helpful and I’m so glad I have found my dream home! Thanks so much miles and Barr Canterbury
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
GoogleGreat Service which is more than can be said for quite a few other estate agents in Canterbury. Buying with Miles & Barr was as simple as it gets. The offices were clean and the team very polite warm and welcoming. As this was the first time i was buying i was quite apprehensive as i wasn't 100% sure what was involved and when i approached other estate agents in Canterbury i left feeling more confused than when i arrived. Miles & Barr immediately put my mind at ease and explained everything. As a result i found a house and paid market value and are now in the process of moving in! i couldn't thank the team at Miles & Barr enough! Highly recommend!
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Awards
Industry awards
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 2023
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
- CT1 Sales & Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Miles & Barr Canterbury
Has Miles & Barr won any awards?
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
