Miles & Barr Canterbury reviews

★★★★★ 1/5

Google

I rent the house here just for six months. They didn't tell me the house is selling. So more than 20 visitors came to my house. Sometimes they even opened the door directly without any notice. They didn't turn off the light and fan in the toilet when I traveled 18 days. It made extra cost for the tenant. Besides, they are the people who do not know the basic respect. Before I arrive the UK, people said British are so gentleman, it turns out they cannot compete the elementary students. How come they can sell your house because they are so selfish!

Proko · 23 February 2021

★★★★★ 5/5

Google

I dealt with several members of the team during the process of selling my property and each one was professional, helpful and either dealt with my queries, or went away to find the answer before coming back to me. I would not hesitate to recommend their service. We communicated well, I felt that they checked in at appropriate times, even when there was not much to report in order that I felt valued and looked after every step of the way.PositiveResponsiveness

Jennie · 23 February 2021

★★★★★ 5/5

Google

I have been speaking with Rebecca over the past few weeks as I’m considering relocating to Kent. Honestly, couldn’t sing her praises anymore and I hope her manager sees this. She took the time to listen to my family’s story and what it is we need. She has a great knowledge of the local area and suggested schools for my kids which has been a major concern for my wife and I. Unfortunately, I haven’t found a property yet but I get regular calls from Rebecca telling me about new properties coming to the market.PositiveQuality, Professionalism

Luke · 23 February 2021

★★★★★ 4/5

Google

The support I got from Rhyss to sell my house was fantastic. He was always available to offer help and advice and the sale went through quickly. Buying my new house through lockdown with Miles and Barr wasn't quite as smooth (no fault of theirs - the chain further up broke down) but still I managed to move just before Christmas! I must also mention the help they provide for finding the best mortgage provider - very helpful. Overall, a very good service - I'd definitely recommend Miles and Barr

Mark · 23 February 2021

★★★★★ 5/5

Google

We found our next home with Miles & Barr and they've been really outstanding. Our sales negotiator, Mrs Chloe Bond in particular, has been great, fast responding to our queries and always incredibly friendly, approachable and helpful. Would highly recommend Miles & Barr as the best Estate Agents we dealt with in the recent years. Thank you so much for helping us to find our dream home!

Alexandru · 29 December 2022

★★★★★ 5/5

Trustpilot

Sophie Collins was extremely helpful

Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!

Raed · 28 August 2021

★★★★★ 5/5

Google

Fran at Miles & Barr has been friendly helpful patient and very professional. She has taken the time to explain everything in detail and has been very conscientious. Thank you so far for all your support Fran

Laura · 4 November 2024

★★★★★ 1/5

Google

Tried booking viewings for a property over the span of two weeks with various emails sent out with no responses, just to find that the property of interest has had a let agreed.

Steffan · 23 February 2023

★★★★★ 5/5

Google

The agent came to value our property very quickly and got things moving straight away. We had an offered within 1 week and Rebecca took over. She was amazing throughout and so friendly!

M · 23 February 2023

★★★★★ 5/5

Trustpilot

Post completion

Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.

Mandy · 25 March 2022

★★★★★ 5/5

Trustpilot

Jakes review

Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him

Blessing · 12 May 2022

★★★★★ 5/5

Trustpilot

Helpful holly

Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you

Siobahn · 29 July 2021

★★★★★ 5/5

Google

Georgie was very professional but at the same time a warm and friendly young lady, i would not hesitate to recommend her specifically at Miles & Barr in Canterbury.PositiveResponsiveness, Quality, Professionalism

Oliver · 23 February 2021

★★★★★ 4/5

Trustpilot

Miles and barr,helped me sell my…

Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.

Kitson · 25 September 2021

★★★★★ 1/5

Trustpilot

Unsafe, filthy, broken - miles and Barr don’t care

We rent a house from miles and Barr. On move in day we paid our deposit and first months rent before we were told to collect the keys from their office. Upon entering our new home none of the cleaning or works had been completed. Considering we are in the midst of a global pandemic I found this completely unacceptable. We spent 3 days cleaning and scrubbing and having to stay in a hotel due to the filth. Among all the cleaning jobs, I have had to scrape grease off the kitchen cabinets with a paint scraper, clean excrement from the outside of the toilet bowl and deal with limescale on every bathroom area. In addition to this we have had to fill countless holes in the wall and repaint the whole inside of the house. Despite agreeing that all of the cleaning and works should be done before our move in date (and emails to prove it) miles and Barr continue to be useless at holding up their end of the deal. We will need to continue to spend money fixing gutters and doors (which are detached/ laying on the floor!), the porch, the electrics etc if we want to live in a safe home. Spending this amount of money on top of our rent amount is ridiculous and we have had no support from miles and Barr aside from eventually sending a carpet cleaner a week after we moved in. I have sent a complaint via their complaints procedure but still have not had a response. I would never recommend miles and Barr! Look elsewhere!

Donna · 21 November 2020

★★★★★ 1/5

Trustpilot

On the verge of being left homeless…

On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.

Raymond · 16 November 2020

★★★★★ 1/5

Trustpilot

I have had my house up for sale for 2…

I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.

Sabine · 6 November 2020

★★★★★ 5/5

Google

I am due to change agent and Miles and Barr Canterbury (Blake) have been very transparent and reassuring in what their strategy would be for helping to sell my property. They have listed a clear process and what I can expect to pay when I start with them.

Richard · 15 April 2024

★★★★★ 5/5

Google

We found our next home with Miles & Barr and they've been really outstanding. Our sales negotiator, Mrs Chloe Bond in particular, has been great, fast responding to our queries and always incredibly friendly, approachable and helpful. Would highly recommend Miles & Barr as the best Estate Agents we dealt with in the recent years. Thank you so much for helping us to find our dream home!

Alex · 12 November 2022

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property through the Miles & Barr branch in Cliftonville & we would like to thank them all for their professionalism & efficiency throughout the whole process. Louise Daly, in particular, has been a complete star & her calm manner & understanding of the industry has been a huge help to us through a sometimes stressful time. Thank you so much, we really appreciate it! David & Laura Milner

Laura · 14 February 2022

★★★★★ 1/5

Trustpilot

I am far from happy with them

I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....

Paula · 9 September 2020

★★★★★ 1/5

Trustpilot

This is the most unprofessional firm I…

This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR

Len · 12 August 2020

★★★★★ 1/5

Trustpilot

I have been waiting two and a half…

I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.

Daniel · 11 August 2020

★★★★★ 5/5

Trustpilot

I sold my house through Miles and Barr…

I sold my house through Miles and Barr and ciyksnt be happier with the whole process. All the staff were so helpful and responsive. Thank you to Bradley and the team

Lynne · 18 November 2020