5/5
TrustpilotEmily from sales progression made it…
Emily from sales progression made it all go smooth and fast, job well done!
Trusted Agent profile · Canterbury
Miles & Barr Canterbury reviews
★★★★★
1,454 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,454 reviews on two platforms, including 637 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI had a wonderful service and…
I had a wonderful service and experience purchasing my property and would like to give a special thank you to James for helping me with the mortgage! All round great company to purchase from! Would highly recommend!
5/5
GoogleFrom the start until the finish, Chloe was impeccable at communicating and dealing with me. I have nothing but praise, and will likely use Miles & Barr again in the future!
5/5
TrustpilotBEST ESTATE AGENTS…
We sold our property through Miles & Barr and had excellent service from start to finish. Thank you so much to all of you, especially Emma for keeping us up to date all the time.
4/5
GoogleI was initially put off by their large, corporate appearance. I feared they might not have a very good eye for minor details etc, but actually everything has been fine and for the most part our transaction went smoothly and communication has been prompt on most occasions. Overall, a better experience than the first time I bought a house in the area with a different agent who shall remain nameless.
5/5
GoogleWe would definitely recommend James Sayer, he was amazing and always answered any questions promptly. He was very professional and went above and beyond for us. We would definitely recommend him to friends and family.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat help with finding our new home
We were really impressed by Miles & Barr Property Management's communication and professionalism in helping us find our new home. Our contact with Sophie Collins was incredibly helpful throughout this process - thank you!
4/5
GoogleWhat a lovely addition to your company. Charming and polite. Helpful, and answered our questions and queries
1/5
GoogleHopeless! I was told they had a long list of investors registered which they did not. Complete lack of urgency to market. Very poor standard of communication. No suitable buyers found. They continued marketing for months after I had instructed to stop. I spoke to an administrator to complain (the negotiator I was dealing with had left and I hadn't been told) and we arranged an appointment for the manager to call me but he did not I contacted the director for that branch to complain but had no response. I've come across some useless estate agents but these are gold standard dreadful. Absolutely appalling. 1 star is being generous. Should be a minus rating.
5/5
TrustpilotVery helpful and always there to answer…
Very helpful and always there to answer my queries, Alex Munn went all out to help me and I cant thank him enough , that guy dont stop working , he is an asset
4/5
GoogleThe sale could have been completed in a somewhat less stressful manner if the agents had been in better contact with the seller, or had kept us better informed. Overall the e sale was completed on time though and staff were very professional at all times.
Agent replied · 22 February 2025
Thank you for your kind comments, Jon. It's great to hear that we were professional whilst dealing with the sale of your property. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleMiles and Barr priced our house correctly- we sold it on the first viewing as a result. We also bought through Miles and Barr- the process was easy considering the transactions occurred during the pandemic. They answer the phone promptly and always responded to queries.PositiveResponsiveness, Professionalism
Agent replied · 22 February 2025
Thank you for your kind comments. It's great to hear that we communicated efficiently during your buying & selling experience. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotAbout time Property management did what…
About time Property management did what they are paid to do, if you have people fighting, dealing and disrupting other residents you should sort it out and not just do nothing as word does get around by social media...
Agent replied · 26 October 2024
Dear Mr Anthoney, We can confirm our Folkestone Property Management department takes this subject raised seriously and continue to manage the matter. Police are notified of criminal actions reported and these must be dealt with directly by the Police.
5/5
TrustpilotI bought a lovely flat recently through…
I bought a lovely flat recently through Miles & Barr, I was actually dreading the process as it as it can be long, boring and very frustrating. I was pleasantly surprised how painless and quick it it all was. They also introduced to really good solicitors which really helped and a member of their team (Louise Daly) was always on hand with any questions or worries I had. I can most definitely recommend Miles and Barr.
5/5
TrustpilotWonderful experience.
This was a very smooth and friendly process, with a lot of help from Anna and Holly, made this a lot less stressful, they listened to my needs and wishes, many thanks Jason.
4/5
TrustpilotMiles & Barr Cliftonville
I have recently brought a property through Miles and Barr and overall my experience with them was brilliant. The only reason for 4 stars instead of 5 was due to a lack of communication at the very beginning. Once the progressor Louise took over our sale, I really had nothing to complain about. People know how stressful buying a house can be but with Louise only a phone call away the stress was eased. She communicated with me regularly and no question was a silly question. I really appreciate all her help and advice she provided us with.
5/5
TrustpilotThanks for the perfect Xmas gift Miles and Barr
It's been a long journey looking for a home for my family and finally we got our dream home thanks to the great team at Miles and Barr, when I say great, I really mean great from Natalie who's always been responsive and supportive, Sophie,Jake who's taken us on several viewings and the rest of them team behind the scene,my family says a big thank you,words aren't enough to express our gratitude, thanks so much guys and double thanks👍👍👍👍
5/5
GoogleWe were really happy with the help and service we received from Miles & Barr during our property search, we had James for our viewings and he was great, he knew everything about the properties and could answer all of our questions.
5/5
GoogleFrom start to finish I have to say the service we received from Miles and Barr in the Canterbury office was exceptional, from the initial contact, to listing the property, to arranging and carrying out viewings, through negotiation and then through to completion. What more can you ask for??
5/5
GoogleLooking to rent a place on my own for the first time and was given so much help and advice from Mia. I didn't feel like they were trying to sell me stuff for the sake of it they really do just want you to find a place you are happy with
5/5
TrustpilotGreat experience
Great experience. The agents were courteous, answered our many questions and concerns. kept us updated as every step of the way. Anna Adamczak was particularly great
5/5
TrustpilotAnna Adamczak
Anna AdamczakI want to personally thank your employe for helping me out. Everything went smoothly and quick . Best experience I ever had with a letting agency .5 star 🌟
5/5
TrustpilotDescribing Holly's service as excellent…
Describing Holly's service as excellent would be an understatement. From the first moment we interacted with her she impressed us with her professionalism, friendliness and responsiveness. We were stressed about our move from London to Canterbury but dealing with Holly has made the experience significantly smoother. It is worth noting that her stellar services continued even when she had to take on an extra workload to cover for an absent colleague. She made sure to inform us of her increased workload and to direct us to where we should follow up with questions if we needed more immediate responses.Our interaction with her has reflected very positively on Miles & Barr in general. I'm also happy to say that when we had to contact someone else on the team for help - Rhian - she too demonstrated similar qualities. Our gratitude goes to both of them.
5/5
TrustpilotHome purchasing
We unfortunately didn’t use Miles and Barr to sell our home, but had the pleasure of purchasing our next home through them.Throughout our experience of moving home, they demonstrated how the process should be handled, unlike our agents selling our home.In our opinion they went above and beyond. With a team, very well led by Hollie-Anna, we received weekly phone calls, giving us regular updates on what we needed to do and what we were waiting on from other parties involved.They were always on the other end of the phone, willing to speak and explain various processes and always more than willing to assist in anyway they could.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 2023
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
- CT1 Sales & Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Miles & Barr Canterbury
Has Miles & Barr won any awards?
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
