Trusted Agent profile · Canterbury
★★★★★
1,461 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,461 reviews on two platforms, including 637 Google reviews rated 4.7.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish I have to say the service we received from Miles and Barr in the Canterbury office was exceptional, from the initial contact, to listing the property, to arranging and carrying out viewings, through negotiation and then through to completion. What more can you ask for??
5/5
GoogleLooking to rent a place on my own for the first time and was given so much help and advice from Mia. I didn't feel like they were trying to sell me stuff for the sake of it they really do just want you to find a place you are happy with
5/5
TrustpilotGreat experience
Great experience. The agents were courteous, answered our many questions and concerns. kept us updated as every step of the way. Anna Adamczak was particularly great
5/5
TrustpilotAnna Adamczak
Anna AdamczakI want to personally thank your employe for helping me out. Everything went smoothly and quick . Best experience I ever had with a letting agency .5 star 🌟
5/5
TrustpilotDescribing Holly's service as excellent…
Describing Holly's service as excellent would be an understatement. From the first moment we interacted with her she impressed us with her professionalism, friendliness and responsiveness. We were stressed about our move from London to Canterbury but dealing with Holly has made the experience significantly smoother. It is worth noting that her stellar services continued even when she had to take on an extra workload to cover for an absent colleague. She made sure to inform us of her increased workload and to direct us to where we should follow up with questions if we needed more immediate responses.Our interaction with her has reflected very positively on Miles & Barr in general. I'm also happy to say that when we had to contact someone else on the team for help - Rhian - she too demonstrated similar qualities. Our gratitude goes to both of them.
5/5
TrustpilotHome purchasing
We unfortunately didn’t use Miles and Barr to sell our home, but had the pleasure of purchasing our next home through them.Throughout our experience of moving home, they demonstrated how the process should be handled, unlike our agents selling our home.In our opinion they went above and beyond. With a team, very well led by Hollie-Anna, we received weekly phone calls, giving us regular updates on what we needed to do and what we were waiting on from other parties involved.They were always on the other end of the phone, willing to speak and explain various processes and always more than willing to assist in anyway they could.
5/5
TrustpilotShelley and Aggi were impeccable…
Shelley and Aggi were impeccable throughout what has turned out to be a rather turbulent sale, but have always been dutiful, patient and understanding and helped us thoroughly in the process!
2/5
GoogleGood agent to arrange viewings with but once at progression level, service was poor. Bad communication and lack of response by phone and email. Felt let down by Miles and Barr and so would not recommend
Dear Oliver, we are very saddened to read your review and hear about your experience as we endeavour to deliver a positive customer experience at every step of the journey. We are sorry that you felt your experience with us did not meet this. We'd welcome the opportunity to discuss this further with you if would like to contact us at communications@milesandbarr.co.uk. Kind regards, Lauren Williams - Communications Manager
5/5
GoogleGreat communication throughout with friendly and attentive staff. Denise and Chloe were both very helpful. Would highly recommend 👌 …
5/5
TrustpilotStress-free and enjoyable rental experience helping us find our perfect home
We approached Miles & Barr about a beautiful house that my boyfriend and I were hoping to rent. It ticked every single one of our boxes - but there was a lot of interest! We were in touch with Holly Hill at the estate agents throughout the process who ensured we had every opportunity to view the property, meet the landlady and kept us reassured throughout until our acceptance. Holly really supported our application and has made the whole process so easy, accommodating our needs. It has been such a positive journey. Thank you!
5/5
TrustpilotJake Chamberlain
Jake showed me round 2 properties today and was very helpful and polite.He gave lots of extra advise after the viewing which was much appreciated.Thanks Jake!
5/5
GoogleVery helpful, open and honest engaging agent who let the properties speak for themselves, without any of the usual hyperbole. Was very kindly picked up and taken around to several properties, with lots of local knowledge and personal experiences added in to help the selection process
5/5
TrustpilotExcellent service
I haven't bought a property in over 40 years so was a bit rusty. Everything Miles and Barr have done for me has been excellent, from the initial introduction, both polished and professional to the updates received every ten days to let me know how the sale was going through. Any difficulties quickly remedied, I can't praise Miles and Barr enough. I would also like to praise Ben for his professionalism during the initial meeting and Shelley Webster who has kept me up to date throughout the procedure.
5/5
GoogleMyself and my partner have had an absolutely wonderful experience with Miles and Barr purchasing our first property. We were very new to the whole process and the team were always so patient and kind but also knowledgable. They were always very timely with replying to emails and keeping us updated. They helped us understand everything that was being presented and we honestly could not think of a single fault.
1/5
TrustpilotNot a good experience.
We asked M&B to market our house last autumn and only had a few viewers. The few viewings that did take place, we never had any feedback from the agents. For weeks on end we heard nothing from them. Earlier this year they called me suggesting we dropped the price by £10k to get in before the stamp duty concession ended. But no sale. So I cancelled the contract and put the property with a different agent. A week and a half later and we have an offer at the original (higher) asking price which we have accepted.
5/5
GoogleWe had Rhys Whittock show us around a property today. He was very friendly and was happy to answer all questions. Thank you again.
5/5
GoogleExtremely professional service. I worked with Lynette to sell my house and she was excellent throughout. Steady communication and a good eye for the small details. Would certainly recommend her and the company.
5/5
GoogleI would like to Recommend Courtney Beeching for being amazing support through the whole process, always being responsive and giving amazing advice she is a credit to miles and BarrPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSophie Collins was a great help in…
Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.
5/5
TrustpilotHelped me through the entire process of…
Helped me through the entire process of getting the house on the market and finding a buyer. The sales negotiator, Louise Daly, was professional, friendly and determined throughout to make sure the sale went through as smoothly as possible in a difficult time. Was genuinely pleased for me when it was completed which was lovely.
5/5
TrustpilotWas seamless from start to finish
Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.
5/5
GoogleGreat service from Jed Hunt. Helpful, informative (especially ref the feedback), friendly and accommodating.
5/5
GoogleWell what can I say miles and Barr what absolute gems your staff are, I went for a viewing and was greeted by a young lady called Brooke she was all ready there waiting for us when we arrived, she was so lovely and knew a lot about the property
5/5
GoogleI want to thank the guys at Miles & Barr for there outstanding service and James from the Canterbury branch went above and beyond to assist me with mortgage arrangements and due diligence on properties I was interested in, I would highly recommend this company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Miles & Barr Canterbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
