Miles & Barr Canterbury reviews

★★★★★ 5/5

Google

Izzy gave exceptional customer service helping with my house search and the mortgage hunting. answered any questions i had with no hesitation and was so polite :) made me feel at ease and was very helpful couldn't ask for anything better

KieKie · 29 May 2022

★★★★★ 5/5

Trustpilot

A big thanks to Holly at Miles and Barr…

A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.

Vinyl · 23 August 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)

Charlotte · 19 August 2021

★★★★★ 5/5

Trustpilot

Really helpful service very prompt and…

Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards

Paul · 19 May 2022

★★★★★ 5/5

Google

excellent service from Miles and Barr, Ricky was knowledgeable, responsive and professional throughout and made the process much less stressful. I would highly recommend Miles and Barr and in particular Ricky.

Lisa · 29 May 2021

★★★★★ 3/5

Google

Luke and staff always polite at the office in Whitstable. Not sure about the Herne Bay head office interference though - attitude problem certainly there and she took the 'personal' touch out of our sale! Would use an independant agent if ever buying or selling in Kent again.

Rob · 13 May 2024

★★★★★ 1/5

Trustpilot

Bigotted staff with too much power

This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.

Emma · 26 February 2021

★★★★★ 5/5

Google

Such a smooth and stress-free experience buying our first home through Miles and Barr. We're super glad we used their conveyancing team as it really streamlined the process!

Katie-Rose · 15 March 2025

★★★★★ 1/5

Trustpilot

Poor sale info communication

Poor sale info communication. Incompatible buyer viewings. Several dedicated sale progress advisors instead of one as we were told. When i called for info " We are not dealing with that now its with our sales progress advisor". Our latest one had left, leaving us chasing around staff to get information ..ended up calling the Deal branch to get them to contact Ramsgate. Only to be told our sale had fallen. Through. Unrealistic hope of sale of our property to 'very keen buyers' , one of which was a cash buyer. Considerable wasted expense completing buyers demands. Only to have all 3 sales fall through. First call from M&B since November to 'Touch base' Nothing to do with Covid, Brexit or the weather, just an unsatisfying disappointing service. Not Recommend

Steve · 30 January 2021

★★★★★ 5/5

Google

Amazing, patient, professional and enthusiastic are just some of the words for Hannah. What a team and what a brilliant estate agent firm. Thank you so much!! What turned out to be a complex situation was made so much easier by Hannah and Karen.

Tamsin · 15 July 2024

★★★★★ 5/5

Trustpilot

Sophie Collins was extremely helpful

Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!

Raed · 28 August 2021

★★★★★ 5/5

Google

Miles & Barr were very responsive from my first contact with their office, right through to completion. Overall I was very pleased with the service received and I wouldn't hesitate to recommend them to other sellers.PositiveResponsiveness, Quality, Professionalism

Clare · 27 August 2022

★★★★★ 5/5

Trustpilot

A big thank you

A big thank you to the staff at the Ramsgate branch but especially to Emma smith the sales negotiator she went above and beyond to keep me informed of the sales progression of my property. We found ourselves in a long chain which we had no knowledge of due to sellers that were less then truthful (not miles & Barr or Emma’s thought but another estate agents negotiator that didn’t even bother to contact us from the beginning)

Karen · 16 June 2021

★★★★★ 5/5

Trustpilot

Property purchase. Recently bought a flat through Miles…

Recently bought a flat through Miles and Barr. Found them to be very helpful and professional. They provided me with a personal adviser, Donna Bogard. She was very nice and dealt with my queries and problems promptly even when she was poorly and working from home. All the staff at Broadstairs office quickly dealt with my request for extra viewings. Would definitely deal with them again and recommend them for good service.

Carol · 19 May 2022

★★★★★ 5/5

Trustpilot

Post completion

Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.

Mandy · 25 March 2022

★★★★★ 5/5

Trustpilot

Jakes review

Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him

Blessing · 12 May 2022

★★★★★ 5/5

Trustpilot

Helpful holly

Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you

Siobahn · 29 July 2021

★★★★★ 1/5

Trustpilot

Unsafe, filthy, broken - miles and Barr don’t care

We rent a house from miles and Barr. On move in day we paid our deposit and first months rent before we were told to collect the keys from their office. Upon entering our new home none of the cleaning or works had been completed. Considering we are in the midst of a global pandemic I found this completely unacceptable. We spent 3 days cleaning and scrubbing and having to stay in a hotel due to the filth. Among all the cleaning jobs, I have had to scrape grease off the kitchen cabinets with a paint scraper, clean excrement from the outside of the toilet bowl and deal with limescale on every bathroom area. In addition to this we have had to fill countless holes in the wall and repaint the whole inside of the house. Despite agreeing that all of the cleaning and works should be done before our move in date (and emails to prove it) miles and Barr continue to be useless at holding up their end of the deal. We will need to continue to spend money fixing gutters and doors (which are detached/ laying on the floor!), the porch, the electrics etc if we want to live in a safe home. Spending this amount of money on top of our rent amount is ridiculous and we have had no support from miles and Barr aside from eventually sending a carpet cleaner a week after we moved in. I have sent a complaint via their complaints procedure but still have not had a response. I would never recommend miles and Barr! Look elsewhere!

Donna · 21 November 2020

★★★★★ 4/5

Trustpilot

Miles and barr,helped me sell my…

Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.

Kitson · 25 September 2021

★★★★★ 1/5

Trustpilot

On the verge of being left homeless…

On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.

Raymond · 16 November 2020

★★★★★ 1/5

Trustpilot

I have had my house up for sale for 2…

I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.

Sabine · 6 November 2020

★★★★★ 5/5

Google

Excellent estate agents. Bradley and his team are very polite and helpful. Nothing is too much trouble for them and they found a buyer for our house within 2 weeks. Would highly recommend.

Sharon · 22 June 2020

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property through the Miles & Barr branch in Cliftonville & we would like to thank them all for their professionalism & efficiency throughout the whole process. Louise Daly, in particular, has been a complete star & her calm manner & understanding of the industry has been a huge help to us through a sometimes stressful time. Thank you so much, we really appreciate it! David & Laura Milner

Laura · 14 February 2022

★★★★★ 1/5

Trustpilot

I am far from happy with them

I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....

Paula · 9 September 2020