5/5
TrustpilotReview for Holly Hill
Holly has been very prompt and helpful in us getting our new home in Folkestone. She has been very professional throughout and we are grateful.
Trusted Agent profile · Canterbury
Verified
Miles & Barr Canterbury reviews
★★★★★
1,058 reviews across 2 platforms
87 High Street, Whitstable, Canterbury, CT5 1AY
Miles & Barr's office in Canterbury, at 87 High Street, is rated 4.5 out of 5 across 1,058 reviews on two platforms, including 229 Google reviews rated 4.6.
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Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Service - Miles & Barr Deal, Kent
I had to sell my father’s house in Deal, Kent. I was not that familiar with the area so didn’t know which estate agent to choose. I was advised by someone I know in the property business to “choose the very best estate agent in the town, even if they’re more expensive than others”. Well, I asked around and the feedback was “Miles & Barr”. I did have 3 other estate agents pitch for the sale.Well, the house is now sold and I just want to say a big thank you to the team at the Deal office for all their help, advice, encouragement and professionalism. I have to mention Matthew, Natalie, Joslynne, Brandon, Rebecca and also Emma from the Sandwich office who, together with the Deal team, guided the sales process through from offer to completion to ensure there were no unnecessary delays.
5/5
TrustpilotA lovely viewing with Max today
A lovely viewing with Max today. He was very informed and articulate. Thank you! Jess was also super helpful’
5/5
TrustpilotFrom the first communication to the…
From the first communication to the completion of the rental agreement the service was excellent.Jake who showed us around was knowledgeable, polite & friendly. Anna who dealt with us after the viewing was fantastic, getting a few issues sorted quickly & professionally. She is incredibly responsive & understanding to our queries and could not be more helpful, we are looking forward to moving in in a couple of weeks.
5/5
TrustpilotAnna is absolutely fantastic
Anna is absolutely fantastic, I have never experienced such wonderful, compassionate and fast service!Thank you so much Anna
5/5
TrustpilotJake made us feel totally at ease…
Jake made us feel totally at ease during our viewing, very helpful with any questions.
5/5
TrustpilotMy Thanks to Jodie Winch
My Thanks to Jodie Winch, who helped to keepthe sale going through also the team at the Folkestone Branch.
5/5
TrustpilotM and B have been exemplary in my…
M and B have been exemplary in my dealings with them both on selling properties and managing my property.I’m hoping they continue their 5* service in finding me a replacement tenant over the next month.Best of all the management fees are cheaper than my previous agent, and the service is much better. Win win!
5/5
TrustpilotFriendly and professional
Jake was very friendly and professional. He showed us around and answered every single question we had. Lovely guy.
5/5
TrustpilotMiles & Barr and the team have been…
Miles & Barr and the team have been brilliant and especially Louise. If your buying or selling I would recommend Miles & Barr.
5/5
TrustpilotGreat service
Jake was punctual, knowledgeable and very helpful. The office has also been very helpful and overall a great experience.
5/5
GoogleKarina in the Whitstable office is so friendly and approachable. She took the time to show me properties and was able to answer all my many questions knowledgeably. I wouldn’t hesitate to recommend her.
Agent replied · 24 October 2023
Thank you for your kind comments, Caroline. It's great to hear that Karina supported you in friendly and knowledgeable way. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our … More
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
1/5
TrustpilotDiabolical customer service…
Constantly lied to during our selling process. Unable to contact when they don’t want to speak to you. We have changed agents*update*. Why doesn’t that surprise me ?! Speak to the Dover branch. They will update you. Albeit their biased version 😢
Agent replied · 25 October 2023
Good evening Sue Thank you for your review, I am sorry to hear of your disappointment. Sadly I cannot find your details in our system as I would like to personally discuss this with you further. Please could you email info@milesandbarr.co.uk and I will look into the matter further. Warm regards. Miles and Barr
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
5/5
GoogleThe whole team were great to deal with and got me fair offer within a few days of them putting my house on the market. I would highly recommend using Miles and Barr.
Agent replied · 24 October 2023
Thank you for your kind comments, Dave. It's great to hear we were able to help you achieve a fair offer for your property. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our … More
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotMy experience was very good I worked…
My experience was very good I worked with the Birchington & Cliftonville branches. Nothing was any trouble for them. I had had a brain tumour & it affected my speech & walking. They were very patient with me. Very pleased with them & the out come. Will recommend to friends & family.
5/5
GoogleWe are very impressed by the speed and efficiency of the Miles & Barr team in selling our bungalow. Excellent communication, sound guidance and highly personable and friendly …
Agent replied · 24 October 2023
Thank you so much for your kind review and a five-star rating, Audrey, your words and endorsement really mean a lot to us. If there is anything else we can help you with, please do not hesitate to contact us. Lauren - Communications Manager
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
5/5
GoogleThe experience and professional approach from Virginia Leach at the Whitstable branch, throughout my purchasing experience truly made the difference. Virginia’s attention to detail , understanding and friendly manner has supported the whole experience. A five star service .
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Agent replied · 25 October 2023
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
