Miles & Barr Canterbury reviews

★★★★★ 1/5

Trustpilot

I am far from happy with them

I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....

Paula · 9 September 2020

★★★★★ 5/5

Google

I would highly recommend Miles and Barr to friends and family. The team made the process as stress free as possible. The communication was excellent and I was always reassured that my case was being well managed and I was kept unto date with all progress.

N · 13 May 2024

★★★★★ 1/5

Trustpilot

This is the most unprofessional firm I…

This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR

Len · 12 August 2020

★★★★★ 1/5

Trustpilot

I have been waiting two and a half…

I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.

Daniel · 11 August 2020

★★★★★ 5/5

Trustpilot

I sold my house through Miles and Barr…

I sold my house through Miles and Barr and ciyksnt be happier with the whole process. All the staff were so helpful and responsive. Thank you to Bradley and the team

Lynne · 18 November 2020

★★★★★ 5/5

Trustpilot

Canterbury Branch

I have sold my house through Miles & Barr and didn't realise how good their service was until I started contacting other agencies regarding my purchase. They always ensured that I received feedback on any viewings and I was contacted regularly to discuss these so as to determine the best strategy in order to secure a sale. The manager was also happy to give me some advice about how to approach a very competitive buying market. Kind friendly staff - thank you!

Lisa · 2 July 2020

★★★★★ 5/5

Trustpilot

Friendly and prompt service

Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you

Zari · 1 September 2021

★★★★★ 1/5

Google

Update: The sales who introduced me the house belonged to "Whitstable branch" although the house is at Canterbury! He was late around 20 mins and let me wait in a very cold weather. And he did tell me the house is selling and caused me to …

Qa · 8 October 2020

★★★★★ 1/5

Trustpilot

AVOID! Never again will I get in contact with…

Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.

Megan · 19 June 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs

I concur with everything that has been written in the 1* or less category!My brother and I inherited a flat in Broadstairs and in 10 months they have not succeeded in getting any interest apart from some individuals who made an insulting offer some 35% below their assessed valuation.The property details were inaccurate from day one, and despite numerous attempts by my brother and myself to get the agents to amend them, no action was taken in the whole time they had the flat on their books.To sum up, the staff are untrained in basic communication skills, they are pushy and rude when you do get hold of them on the phone, and nobody seems to be in charge or able to motivate the staff to do what they should be doing. i.e. provide a service to whatever the client has initially been promised .Self serving, is accurate,as another client wrote in their one star review; if it were possible to go lower than 1 I would do so without hesitation.Lazy indolent and unprofessional in the extreme would be my summary.Do not use this firm, they are dire even by the measure of the average estate agency these days, and that is saying something!!

Harry · 18 June 2020

★★★★★ 5/5

Trustpilot

Jay was very knowledgeable and…

Jay was very knowledgeable and friendly, was running a little late and he kindly waited with no pressure being put on us.

Julia · 16 May 2022

★★★★★ 5/5

Google

We needed a valuation doing and nothing was too much trouble for Adam! We really appreciate all of his help and advice, and we definitely recommend using the Whitstable branch should you need any help with valuing or selling your property! Thank you very much!

Sarah · 13 May 2024

★★★★★ 5/5

Trustpilot

Miles & Barr were fantastic from start…

Miles & Barr were fantastic from start to finish. This was all down to the wonderful Louise Daly. She was so helpful when I didn’t have a clue what I was doing, professional and assertive, yet so friendly and kind. I would recommend her and the company in a heart beat.

Harriett · 4 January 2024

★★★★★ 4/5

Trustpilot

Friendly staff

Generally had positive experiences when viewing properties with Miles and Barr. Agents on time for viewings and relaxed about length of time at the property.

James · 14 March 2025

★★★★★ 1/5

Trustpilot

Disgraceful firm

Disgraceful firm, no care for tenants, no repair work carried out. They will leave you in a damp mouldy house with leaking roofs without any care in the world. All this with 4 kids In the house. Avoid at all costs

Mark · 8 November 2021

★★★★★ 5/5

Trustpilot

Jake was very helpful in showing us…

Jake was very helpful in showing us around and very thorough in explaining processes etc as we are new to renting.

Tom · 4 June 2022

★★★★★ 4/5

Trustpilot

Louise Daly has been fabulous…

Louise Daly has been fabulous throughout my house purchase, constantly pushing things along and ensuring everyone in the chain was kept up to date! Thanks :)

Hannah · 23 August 2021

★★★★★ 1/5

Trustpilot

Awful experience from the Folkestone…

Awful experience from the Folkestone branch. Two members of staff giving false information trying to cover up mistakes rather than admitting responsibility. Would never use them as have absolutely no trust. They even hung up on me when I was asking why they had given false info

Tracy · 18 March 2024

★★★★★ 5/5

Trustpilot

We viewed x2 properties with max good professional and friendly service

We viewed x2 properties with max, he was professional with all his communication and conducted the viewing process well with honest appreciation of the landlord and our needs and feedback to questions about our queries to hand … he was prompt and on time politely manner… we would recommend him for contact if wanting to view and talk about your rental property or wanting to find a property…

Sitara · 21 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, regular updates, very professional team. My point of contact was Louise Daly who was always swift to respond to my enquiries, was efficient and kept me up to date with the sale of my property. The team at Miles and Barr work in perfect harmony. Thank you team!

Alicia · 3 January 2024

★★★★★ 4/5

Trustpilot

Miles and bar go between

Debbie has been very professional all they way through the selling of our property. Very prompt and informative on any queries we had along the way.

Mrs · 16 June 2021

★★★★★ 5/5

Google

Miles & Barr were very responsive from my first contact with their office, right through to completion. Overall I was very pleased with the service received and I wouldn't hesitate to recommend them to other sellers.

Clare · 29 May 2022

★★★★★ 5/5

Trustpilot

Holly Hill - clear and reliable point of contact

Holly Hill was fantastic. Response time to our enquiries was very quick and her communication throughout the process of renting was clear, knowledgable and helpful.

Alex · 13 August 2021

★★★★★ 5/5

Trustpilot

Kerrie has been brilliant

Kerrie has been brilliant, from quickly arranging a viewing to keeping me informed promptly throughout the application process, a credit to Miles & Barr

Richard · 11 October 2021