4/5
TrustpilotShelley Webster
Thank you Shelley Webster for your reliable, professional and prompt support along our buying process.
Trusted Agent profile · Canterbury
Verified
Miles & Barr Canterbury reviews
★★★★★
1,057 reviews across 2 platforms
87 High Street, Whitstable, Canterbury, CT5 1AY
Miles & Barr's office in Canterbury, at 87 High Street, is rated 4.5 out of 5 across 1,057 reviews on two platforms, including 229 Google reviews rated 4.6.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleOllie, Ricky and Izzy have been brilliant- one of them always getting back to me in the quickest of turnarounds and dealing with all of the requests I had for them. Polite, friendly, courteous and knowledgeable they all did everything I …
1/5
TrustpilotPoor communication skills
Poor communication skills, assign you a person to correspond with, you here nothing. Normal reply on phone we will message them they will get back to you ! Guess what nobody gets back to you. If they recommend a solicitor to you ! You will find them more expensive and quite useless slow slow in every way
5/5
TrustpilotI am impressed by the way Milles and…
I am impressed by the way Milles and Barr attended quickly to me. After I decided that I wanted the house, Kerrie Bruner attended to me and helped make my contact with the Landlord quicker (met him within 2 days of showing my interest in the property) She also assisted with my application for referencing. She is nice and replies emails quickly.
5/5
GoogleAmazing service from all the Miles and Barr team, we found the stressful process of moving home and remortgaging alot more pleasant with their assistants. Would be happy to use them again.
5/5
GoogleExcellent service from a good estate agent, had the pleasure of speaking and dealing with Virginia Leach who couldn’t have been more helpful, very professional and a great help. Would highly recommend.
5/5
TrustpilotFirst home... Great staff!
My partner and I purchased our first home from Miles & Barr in September and from start to finish they were brilliant, from the young guy who showed us around the property initially, and then Louise who we were in direct contact with from offer to collecting the keys (and even some questions after) was absolutely a star to deal with.
5/5
TrustpilotLouise Daly was very helpful and…
Louise Daly was very helpful and informative, more than my solicitor. Thank you.
5/5
GoogleCalled in to ask about a viewing and spoke to a very helpful man (Adam Mansfield). Polite and most accommodating. Will definitely be returning for more viewings .
1/5
TrustpilotBought a house and took their…
Bought a house and took their recommendations for both a solicitor and their mortgage team. An unbelievably bad and incompetence experience. Happy to share details if anyone wants more. They halfheartedly apologised at the end by which time I wished I'd never even raised it. If possible avoid this company.
5/5
GoogleI both bought and sold a property through Miles & Barr Whitstable. I honestly can’t rate them highly enough. …
Agent replied · 24 October 2023
Thank you for your kind comments, Inez. It's great to hear about your positive, friendly and knowledgeable experience . We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our … More
5/5
TrustpilotMiles & Barr were very professional and…
Miles & Barr were very professional and supportive throughout a long process (nothing to do with M&D) and the sales progressor really helped us get it over the line in a very professional and kind manner!
5/5
GoogleAbsolutely top notch service from beginning to end, highly recommend Miles and Barr.
Agent replied · 24 October 2023
It is wonderful to read your review Amanda, thank you very much for taking the time to write it. If there is anything else we can help you with, please do not hesitate to contact us. Lauren - Communications Manager
5/5
GoogleExcellent service from start to completion. The online portal was very effective and aided the communication of viewings and feedback. Regular reviews were also helpful in monitoring the selling process.
5/5
TrustpilotPeople were kind and friendly and made…
People were kind and friendly and made the experience much easier.
5/5
TrustpilotAmazing service!
Our experience with Miles and Barr has been brilliant. Shannon Faulkner handled our application and was very professional, kept in touch at each stage and handled everything quickly and efficiently. We are excited to move into our new home so thank you for making the process as smooth as it could have been.
1/5
GoogleI had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales …
5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
1/5
TrustpilotI have had the misfortune of dealing…
I have had the misfortune of dealing with these estate agents a few times. I have found them to be pushy, aggressive and lacking in ethics. Avoid!
Agent replied · 25 October 2023
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotProfessional & courteous
I was selling my mother's bungalow at a distance. M&B were professional and courteous from the start and made the process as straightforward as possible. When the boiler failed just before exchange of contracts, they sourced a local plumber to resolve. Their progress chaser, Debbie, kept me fully informed (and sane!) throughout the process.
5/5
TrustpilotDebbie Mead from Miles & Barr has been…
Debbie Mead from Miles & Barr has been truly excellent with our Mum's selling of house. Great communication, great follow ups, great ownership and professional throughout the long process.
5/5
TrustpilotSimple & Easy Property Purchase
Miles & Barr have just help me purchases my new home in Folkestone and the process with them has been simple, organised and a pleasure.Thank you Miles & Barr and Emily Stickler!
5/5
TrustpilotHighly Recommend the Miles & Barr Team.
Miles and Barr have been brilliant from the start of my letting journey. The staff who I have dealt with who have been superb include Jakub, Sophie and Jessica - all personable, professional and have kept me updated every step of the way. Would highly recommend them. Thanks all for helping me find my perfect Whitstable home.
5/5
GoogleHad a great experience buying a property with Miles and Barr, the team went out of their way to help us every step of the journey! Matthew in the sales team and Suzanne in the sales progression team were both super helpful.
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