Trusted Agent profile · Canterbury

Leydon Lettings Canterbury reviews

3.9

★★★★★ Good

181 reviews across 3 platforms

49-50 Castle Street, Canterbury, CT1 2PY

Leydon Lettings's office in Canterbury, at 49-50 Castle Street, is rated 3.9 out of 5 across 181 reviews on three platforms, including 149 Google reviews rated 3.8.

Google logo

3.8 / 5

149

Reviews on Google

This office

Facebook logo

4.2 / 5

29

Reviews on Facebook

This office

Yell logo

5.0 / 5

3

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

5/5

Facebook

A wonderful experience. I experienced Leydon lettings both as a single tenant and then as a married one and they could not of been more accommodating. The flat we stayed in was a gem in the heart of Canterbury, it came fully furnished which usually i don’t like, but I loved the layout of this flat. The team at leydon lettings were always vey helpful, If there was an issue it would be sorted right away. Lovely team of people, would highly recommend. Also if your ever in need of help, ask for Marion or Louise.

Megan · 29 January 2022

Agent replied · 22 February 2025

Hi Megan, Thank you for taking the time to leave us such a lovely review! We're delighted you had such a positive experience renting accommodation with us. I'll make sure the rest of the team see your feedback too. Wishing you all the best for the future and your new marriage!, Danny

5/5

Google

This has been my first experience leaving home and I’m sure everyone else I was very nervous, Now it’s safe to say I don’t wanna go back😂😂 They didn’t let us as made my first experience exactly what it needed to be, A big thank you to our property manager Dylan for all his help going above and beyond to make sure the property okay🙏

Marco · 23 February 2025

1/5

Google

Terrible customer service, incompitent staff, and exorbitant prices. Students: save yourself the nightmare of dealing with this organisation and find housing elsewhere. The houses look really nice from their adds but everything else is horrendous. We don't get any price reduction for the summer before we had moved in and the landlords repeatedly show up without notice--breaking the contract. If you're lucky, you can get a minor problem fixed after three weeks, but it mostly takes about a month for any reply. Do not choose Leydon Lettings. Editting over a year later once our contract finally ended. The individual who did the inventory check out claimed we stole the microwave--WHICH WE BOUGHT. They then broke the blinds and claimed we did it, even though I have photo evidence that they were fine when we moved out, and broken after he adjusted them. I'm utterly disgusted that these people are allowed to remain in business. THEY'RE EVEN CHARGING US FOR DUST ON THE LIGHT SWITCHES.

Savannah · 23 November 2021

Agent replied · 22 November 2024

Update: This review is from July 2020 Hello Savannah I’m sorry you’ve been disappointed by our service and staff. I will give you a call to discuss this with you. Kind regards Marian Nicholson Office Manager. July 2020

5/5

Google

Just wanted to share a review from a contractor's point of view. We've worked with Leydon Lettings for a number of years now and are very happy doing business with them. All of their staff are extremely friendly and often go the extra mile for us when having to organise works with tenants and landlords under very challenging conditions, not least with Covid-19 as an additional responsibility. Nothing is too much to ask and everyone is very professional and very responsive at all times. Communication and on-time financial settlements are key for us as a small family run business and Leydon Lettings certainly never let us down with either. They are a joy to work with and are consistently professional despite very tough challenges in this current climate. From a professional point of view I would highly recommend them to other trades to work with. Charlie Handy Solutions SandwichPositiveResponsiveness, Professionalism

Charlie · 23 November 2021

Agent replied · 22 November 2024

Thank you Charlie for such a generous review. You and Sasha are very much part of the team and we appreciate your constant attention and commitment to all the tasks you are asked to complete, often at very short notice. Best wishes Marian Nicholson Office Manager

4/5

Google

Leydon Lettings have been amazing for myself and my housemates. We are university students living in Canterbury. The house that we currently live in had a love hate relationship with us when we first moved in and due to it being an older house there were quite a few issues that needed to be addressed. Marian and Zainab have been incredible in dealing with these issues quickly and efficiently for us and we absolutely love the house! We have even chose to renew our contract for our last year of university in September! Highly reccomend:)

Ellie · 23 November 2021

Agent replied · 22 November 2024

Hi Ellie, My previous reply has disappeared due to a Google error. It has been a pleasure getting to know you all and I'm so pleased the house is working well for you - it's our oldest property and a beautiful listed building we are very fond of. Thank you for making it your home. Best wishes Marian Nicholson Office Manager

5/5

Google

The flat I rent is really good and I've had no major problems with it. Leydon Lettings is very responsive, reliable and fair. I've found the Leydon Lettings property agent to be extremely helpful and responsive, there's is little to no delay in getting response to any query I might have. They also have a very good after hours contact, in case you get looked out of the house. I've locked myself out of my flat a few times and only had to wait 30mins for a someone to come and let me back in. I'd highly recommend renting from Leydon Lettings (they also gave everyone £10 Justeat vouchers for Christmas!)PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 23 November 2021

Agent replied · 22 November 2024

Andrew thank you for your kind review! I'm pleased your time with us has been happy and that we have been helpful to you when you've needed it. Best wishes Marian Nicholson Office Manager

5/5

Google

I've never actually written a review before but I felt that Leydon Lettings is deserving of one. Having dealt with difficult lettings agents in the past it was freshening living with Leydon over the past year. All members of staff are polite, accommodating and reasonable. In all honesty the house does need a little make over but any request that we made was met with a speedy response and I am sure it is the same for all residents in Leydon Lettings houses. I would recommend Leydon Lettings to all students looking to rent in Canterbury, they are definitely the best letting agents in Canterbury by far.PositiveResponsiveness, Professionalism

Aaron · 23 November 2021

Agent replied · 22 November 2024

Thank you Aaron for this lovely review which is really appreciated and congratulations on it being your first! I’m so pleased you’ve had a happy time in your house and your honest feedback is really helpful. All the best for your future. Marian Nicholson. Office Manager

5/5

Facebook

This has been my first experience leaving home and I’m sure everyone else I was very nervous, Now it’s safe to say I don’t wanna go back😂😂 They didn’t let us as made my first experience exactly what it needed to be, A big thank you to our property manager Dylan for all his help going above and beyond to make sure the property okay🙏

Marco · 11 February 2025

5/5

Google

We absolutely loved living in our wonderful Leydon Lettings’ property and, any time that we needed to contact the office, matters were dealt with very promptly, efficiently and effectively. Very highly recommended.

Martin · 12 January 2025

Agent replied · 25 May 2025

Martin, thank you for your kind review. And thank you for leaving the house so clean on your departure. I am pleased to learn you have settled into your new home. I will pass on your comments to the team who will be delighted to hear from you. Best wishes from us all at Leydon Lettings to all of you for your futures.

5/5

Google

I rented a house just off Sturry Road with 5 others from Leydon Lettings whilst I was at Uni in Canterbury. Bob and the rest of his team were always so helpful and the one or two issues that came up in the 2 years that we were there were solved really quickly and without any hassle. I wish all Landlords were so professional and caring! Rob

Robert · 25 November 2015

5/5

Google

We have been using this company for over 10 years. We are very happy with the way our property has been managed and their rent collection service. The staff are always well trained and are very responsive. They also have a recommended contractors for pretty much any issue and most importantly charge a very fair price. 100% recommendation.

Teresa · 16 April 2023

Agent replied · 22 November 2024

Teresa thank you for your lovely review and recommendation of our services. It has been an absolute pleasure to manage your property and I hope we continue to do this on your behalf as well as we have done. With very best wishes Marian Nicholson Office Manager

5/5

Google

Leydons staff have always been very helpful and responsive. We had a situation where our heating was not working and they were very quick at bringing heaters to our house until this was fixed. When I had an issue with my wardrobe they sent someone out to fix it straight away. Overall, I have had a very good experience with Leydon Lettings. I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Shannon · 23 November 2021

Agent replied · 22 November 2024

Thank you Shannon for being so positive about your experience with us. We have some brilliant contractors who work with us to look after our tenants and I’m so pleased we’ve helped you promptly. Best wishes Marian Nicholson Office Manager

5/5

Google

Leydon Lettings have always been an absolute pleasure to work with. Their friendly staff are always on hand to answer any queries, and all matters are dealt with in a prompt and professional manner. In particular, Isabella, Ross and Marian work seamlessly to ensure their tenants and contractors alike are fully informed and happy with arrangements.

Barham · 16 April 2023

Agent replied · 22 November 2024

Thank you so much for this lovely review! We have really appreciated the prompt attention you give to all our work requests and your competitive prices and between us have hopefully got some happy tenants and much improved houses! Best wishes Marian Nicholson. Office Manager

1/5

Google

Don’t use Leydon Lettings (a sound warning ⚠️) It always took them a long time to react when we had any ongoing issues regarding the house. The house wasn’t exactly spotless when we moved it but somehow they wanted to charge us a huge amount of our deposit to clean the house... they then massively lowered it after constant back and forth emails and phone calls. Don’t use Leydon Lettings friends.

Carmen · 23 November 2020

Agent replied · 22 November 2024

Dear Carmen I’m sorry to read your review and that you don’t recommend us. I appreciate you have had a negative experience and I have responded in more detail to your co-tenant’s particular points. I hope the coming months are more positive for you as you move on from us. Kind regards Marian Office Manager

5/5

Google

Wonderfully straightforward and understanding agents to rent with. They had a handful with us over the academic year and I can't credit Louise and Katie enough for those attributes, or recommend Leydon Lettings enough. Thank you!

Sanmi · 13 July 2025

4/5

Google

Leydon Lettings were generally very helpful and supportive throughout my time renting with them. They were able to fix issues that we had with the house, and regularly replied to any emails promptly. I would recommend using them as your university landlord as they are professional and can generally be relied upon. Any times there were any issues with them they were sorted eventually or an alternative solution was found.

Caitlin · 24 November 2019

Agent replied · 22 November 2024

Dear Caitlin, Thank you so much for your kind and encouraging review. It is greatly appreciated and we wish you the very best. Leydon Lettings

5/5

Yell

Easy to approach staff

What a great team working in this office! So friendly and knowledgeable. We were nervous and apprehensive at the thought of looking for accommodation. Look no further....Leydon lettings will do their best to for-fill your needs. Nothing was too much trouble, they were full of suggestions and answers.Very up-to-date with customers needs.Many many thanks Susie - now Canterbury area!

Susiecanterbury · 17 August 2013

2/5

Google

Average property value for students but expect these crooks to leave stuff in your property then charge you for it when you move out as happened to me on two occasions.

Michael · 25 May 2024

Agent replied · 22 November 2024

Michael you do not provide your surname nor the property you might have stayed in. We use independent cleaning agencies with no history of the dishonesty you imply. Please provide evidence for your unverified claim.

1/5

Google

The worst one, my 2 friends had big problems living with psychopaths and etc, they did not solve at all, did nothing not even care. I would never suggest them !

Beyza · 25 May 2024

Agent replied · 22 November 2024

Dear Beyza, Thank you for your review. I'm sorry to hear your two friends had issues with their housemates whilst staying with us, and you've felt the need to leave a poor review on their behalf. I would like to look further into your claims, but as you were not a tenant with us, and you haven't provided any house or tenant information, I'm unable to do so. We house hundreds of tenants each year, and the majority have a positive experience, so reviews like yours bring cause for concern. If you, or your two friends, would like to get in touch with further details, we'd like to investigate your claims and learn how we can do better in the future. All the best, Danny Wood feedback@leydonlettings.co.uk

4/5

Google

Overall, having stayed with Leydon they have dealt with our issues when they have come up, and communication with Leydon themselves has been great. However, the contractors that Leydon hire have missed days without informing us, this isn't Leydon's fault, but there have been days where we have waited and not been informed no one was coming.

Peter · 23 November 2021

Agent replied · 22 November 2024

Hello Peter. Thank you for your review and for highlighting the difficulty with communications on some occasions. We will make a note of this and aim to improve in this area. I do apologise for this shortcoming. With best wishes Marian Nicholson Office Manager.

5/5

Google

I've been renting through Leydon Lettings for the past two years and they've made the whole process from contract signing to moving-out go effortless. They respond immediately to their emails and have an online report-a-repair service, which is very handy and their contractors do their best to come as soon as possible and fix the issue. Furthermore, the team is very understandable and kind.

Mihaela · 24 November 2019

Agent replied · 22 November 2024

Thank you so much for your kind review, Mihaela. We are really pleased you had a positive experience renting with us. We will pass on your comments to rest of our team and contractors. Have a great summer and best wishes from Leydon.

5/5

Google

I’ve been with leydon Letting for many years and they have never let me down. Great friendly staff, who never miss a beat.

Dan · 25 May 2024

Agent replied · 22 November 2024

Hi Dan, I trust all is well with you. Thanks again for your kind review!

1/5

Google

* DO NOT GET A PLACE WITH LEYDON LETTINGS* The worst housing experience i have ever had. landlord or leydon lettings refuse to fix my boiler, meanwhile ive beeen sitting in house with no heating and or hot water for a whole week. If i die of hypothermia best known it was leydon lettings that did it to me.

Fgg · 24 November 2019

Agent replied · 22 November 2024

Hi Chun, We appreciate your feedback, although we have to admit we're concerned with what you've had to say. We've checked our records and have no tenant by your name, nor do we have any current outstanding boiler/heating issues. As a matter of importance and to resolve this issue as quickly as possible, could you please contact the office asap so we can assist you further. 01227 713 913 enquiries@leydonlettings.co.uk All the best. Danny.

4/5

Google

Leydon Lettings provide good quality homes to live in. They are modern, comfortable and are helpful to help with any questions I had. They understand common issues students have and are adjustable to what goes on. They own multiple properties in Canterbury and respond quivkly to emails.PositiveResponsiveness

Amy-Rose · 23 November 2021

Agent replied · 22 November 2024

Thank you for your helpful review Amy it’s much appreciated. I’m glad you like the style of our houses and especially those we’ve refurbished recently. Best wishes Marian Nicholson. Office Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Leydon Lettings's Google reviews

Questions about Leydon Lettings Canterbury

How many reviews does Leydon Lettings Canterbury have?

Leydon Lettings's Canterbury office has 181 reviews across three platforms: 149 on Google, 29 on Facebook, 3 on Yell.

What is Leydon Lettings Canterbury's rating?

Leydon Lettings Canterbury is rated 3.9 out of 5 across all 181 reviews, and 3.8 out of 5 on Google from 149 reviews.

Where is Leydon Lettings's Canterbury office?

Leydon Lettings Canterbury, 49-50 Castle Street, Canterbury, CT1 2PY.

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