Charles Bainbridge Canterbury reviews

Thank you very much for taking the time to leave a review! We are glad the valuation process felt professional and helpful, that is always exactly what we aim for at Charles Bainbridge. If you would ever like to discuss next steps or have any further questions about the Canterbury property market, we are always happy to help. Thank you again for choosing us!

Dear Mr Hambley Thank you for your comments. We wholly recognise this position which must have been incredibly frustrating for you. As yet I’ve not been able to make direct contact with you via phone or email to provide a detailed explanation but am keen to do so. In brief the appointment error occurred due to a software failure and steps have since been taken with our providers to eliminate the possibility of repetition. Such an occurrence does expose the potential vulnerability of digital dairies and web-based software platforms. The systems we use are technologically advanced but they are also well-proven and such and an incidence is incredibly rare, indeed it’s the first time we have experienced it in approaching five years of trading. Ironically had the appointment been entered in a traditional manual diary no issue would have ensued. We very much regret your experience on Saturday. We strive for excellence however of course sometimes things don’t go entirely to plan and in this instance that has resulted in your being let down. Do feel free to get in touch with me personally, I would welcome the opportunity to put things right. With very best wishes. Charlie.

Thank you so much Sian, this is lovely to read! We will make sure your kind words are passed on to Charlie and the wider team. Timely and excellent advice throughout the process is exactly the standard we set ourselves at Charles Bainbridge and we are really glad that came through for you. Thank you for the recommendation and please do not hesitate to get in touch if we can ever be of help again in the Canterbury area!

Thank you James, really glad to hear you found everyone helpful and friendly throughout! A sale completed within six months is a great result and we are pleased the whole process worked out well for you. It was a pleasure working with you and please do not hesitate to get in touch with the Charles Bainbridge team if we can ever be of help again in the future!

Thank you Simone, so glad the viewing process and getting your tenancy up and running was a positive experience! Starting a new tenancy should feel exciting rather than stressful and we always aim to make that transition as smooth as possible. Welcome to your new home and please do not hesitate to get in touch with the Charles Bainbridge team if there is ever anything you need!

Dear Cat Brompton, Thanks very much for your feedback, I was naturally very disappointed to read how you felt following your experience with the Company. I have taken the opportunity to look into the details of the circumstances in order to get a comprehensive picture of the situation and my best understanding is as follows: On a visit to our office a viewing for a property of interest was arranged for you. It was explained at the same time there was significant interest and some offers had already been submitted at that point. We were therefore in the process of managing the interest and all parties who were viewing were informed of the position to ensure any decisions to become involved were from a position of fair and full knowledge of the existing circumstances. At this stage you discussed with my colleague that you didn’t want to get involved in what might become a competitive situation, but you decided to go ahead with the viewing and take things from there if the house was of serious interest Following the viewing your offer, together with your full associated circumstances, was submitted to our client who was collating all interest, both that already submitted and any other interest from the ongoing viewings. Our client was considering a number of variables in their decision-making process, they were also consulting with family members and considering the possibility of part-exchange. There was never likely to be an instant decision and being the first time the property had been sold in a decades it was an understandably significant and important decision for our client on many levels. During the process all parties were kept updated with the developing position in the same way and I understand you decided to withdraw your offer due to the amount of additional interest in the property and the uncertainty this created for you, which is perfectly understandable. It's always a very disappointing not to be able secure a property of choice and I fully understand and appreciate the frustration of such a position. We always try and manage such situations as sensitively as possible, we need to give our clients all the information required to make an informed and appropriate decision whilst keeping interested parties fully informed of the situation as it develops. I’m sorry that we were not able to provide any instantaneous decision and the related certainty that you would have preferred but in such cases there are too many variables and related decisions to do so and we have a path of due diligence to follow with our clients. I do understand such process can be so frustrating from a potential buyer’s perspective. I would welcome the opportunity to chat through the situation with you personally please do feel free to get in touch if you have a moment, my direct email address is charlie@charlesbainbridge.com and my mobile number is 07720 406462. With best wishes. Charlie.

Thank you for your feedback. I was naturally saddened to read your review and have personally reviewed the details of the case with my team. My findings do differ from the points made in your review and naturally in the interest of clarity I think it’s appropriate for me to set them out in brief, I cannot of course go into any specifics on this platform and I would be very happy to chat my findings through in more detail with you directly if you would like to do so. The purchase of a garage was agreed to you and all parties including respective solicitors were informed in the usual way. There followed a long period of no activity or progress. Over an extend period of time the sales team tried to make contact with you on various occasions, and repeatedly spoke to your solicitor who had not received your instructions to proceed. It is obviously standard practice, and critical for the appropriate progress, for any purchaser’s solicitor to be fully instructed to proceed upon a transaction being agreed. On the latest occasion that we contacted your conveyancing solicitor they informed us that you had withdrawn from the purchase. In light of the information provided by your solicitor, we took our clients’ instructions to seek an alternative purchaser. An alternative purchaser was secured. The clients’ priorities at this point were those of progress and certainty to which end they compromised on financial gain, the opposite to your suggestion of being “gazumped”. In conclusion you did have every opportunity to purchase the garage and our clients were keen for you to do so, but having failed to make any progress and given the information provided by your solicitor on your behalf, it was in our clients’ best interests to move on. As mentioned above I would be very happy to chat the case through with you personally in more detail. Charlie Bainbridge