Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I viewed and purchased our first house through Charles Bainbridge in August 2025. From the first viewing right through to completion, the team at Charles Bainbridge were amazing! The team, especially Izzy and Andrea, were always available for advice, and helped ensure the process of buying was as smooth as possible. We would certainly recommend them to anyone, and will certainly use them if we sell in the future!
Lucy · 11 December 2025
Agent replied · 11 October 2026
Thank you so much Lucy, and huge congratulations to you and your partner on your first home! Buying your first property is such an exciting and memorable milestone and we are absolutely thrilled that Charles Bainbridge could be part of that journey for you both. We hope the move went smoothly and that you are loving every minute of settling in. Wishing you both so much happiness in your new home and please do not hesitate to get in touch whenever we can help in the future
★★★★★ 5/5
GoogleWe recently had a viewing and wanted to share how fantastic Josh was- he put us really at ease, let us get comfortable with the property and explore at a pace that worked for us, was open with some issues with the property we need to be aware of us, and generally helped us make an informed decision without any pressure. Our first viewing with Charles Bainbridge and a really positive experience.
Sam · 11 October 2025
Agent replied · 11 October 2026
Thank you for your lovely feedback. We’re so pleased to hear your first viewing with us was such a positive experience. Josh’s approach is all about creating space for buyers to feel comfortable and make informed decisions, so it's great to know that came across. We really appreciate you taking the time to share this and will be sure to pass it on to Josh.
★★★★★ 5/5
GoogleI found Josh to be very understanding of my views and concerns when we met. He spoke sense, put me at ease and was well informed but not pushy. I felt that I was dealing with a 'local ' personal business that would a good outcome for me, as opposed to a more corporate company that may have wanted the outcome for them. Thank you Josh.
Jocelyn · 11 October 2025
Agent replied · 11 October 2026
Thank you for taking the time to share this thoughtful feedback. We're so pleased to hear that Josh made you feel at ease and that the experience felt personal, grounded, and focused on your needs. That’s exactly what we strive for at Charles Bainbridge.
★★★★★ 5/5
GoogleWe were delighted with the service that Charles Bainbridge estate agents provided during our recent house sale. We live a very long way from Canterbury, so had to rely on their staff to market the property and carry out all the viewings - which they did brilliantly. Communication was excellent throughout the whole process and all staff were very friendly, efficient and helpful. Many thanks to the whole team, particularly Izzy and Kiah who were our main points of contact. We would highly recommend Charles Bainbridge to anyone selling their property in the Canterbury area.
Suzy · 1 April 2025
Agent replied · 11 October 2026
Thank you so much Suzy, what a lovely review to receive! Managing a sale from a distance brings its own unique set of challenges and we are so pleased the whole Charles Bainbridge team were able to make the process feel smooth and stress free for you throughout. Keeping our clients fully informed and well looked after no matter where they are based is something we really care about. We hope the sale went on to complete exactly as you hoped and we wish you all the very best. Thank you for trusting us with your home!
★★★★★ 5/5
GoogleAll of the team were professional yet friendly. Izzy was my main contact and was very helpful throughout the process- I would highly recommend!
Beccy · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for this lovely review, Beccy. Izzy will be delighted to hear this, she always makes sure things are handled properly while keeping things friendly and approachable. Really appreciate you recommending us too, thank you for choosing Charles Bainbridge
★★★★★ 4/5
GoogleDaniel and Izzy were very efficient and professional throughout the sale of my property
Melany · 20 September 2026
Agent replied · 11 October 2026
Hi Melany, thank you for taking the time to leave us a review. We’re really pleased to hear that Daniel and Izzy were efficient and professional throughout the sale of your property.
We’re always looking for ways to improve, so we’d genuinely love to know if there was anything we could have done differently to make your experience a full 5 stars.
Thank you again for choosing us, and we really appreciate your feedback.
★★★★★ 5/5
GoogleA pleasure to have engaged with a professional team. It's unfortunate that the company has decided to move away from the rental market but would certainly still recommend Zoe and her team to manage both your sale or search for your new property.
Shane · 24 January 2026
Agent replied · 11 October 2026
Thank you for your kind words about the team, Shane, and for acknowledging the professionalism we always strive to deliver. Our sister company RedDoor Homes deal with Rental side now and would love to assist you with any rental needs you may have now or in the future?
★★★★★ 5/5
GoogleWe engaged Charles Bainbridge Limited in October 2025 to market our Mum's house in Bridge as she wished to downsize following our Dad's death earlier in the year. From our first contact with them we were extremely impressed. They were very professional and friendly. Their valuation of the property was higher than expected and very quickly superb particulars were prepared and the property marketed. Charles Bainbridge managed all the viewings and kept us fully updated at all times. Very quickly we accepted an offer close to the asking price and we have now completed. The whole team at Charles Bainbridge were great to deal with but particular praise to Izzy, our principal contact throughout. The whole experience couldn't have been more pleasurable removing much of the stress associated with selling a much loved family home. I thorougly recommend anyone considering marketing a property in the Canterbury area to invite Charles Bainbridge Limited to give you an appraisal.
Andy · 27 March 2026
Agent replied · 11 October 2026
Thank you so much for taking the time to leave such a thoughtful and detailed review, Andy. It was genuinely a privilege to support you and your family through what was clearly a very significant and emotional time, selling a much-loved family home after losing your Dad is never straightforward, and we wanted to make sure the process was handled with the care and sensitivity it deserved. We're so pleased Izzy and the wider Charles Bainbridge team were able to take the stress out of it, and that the final outcome a sale close to asking price and a smooth completion reflected the quality of the property and the effort everyone put in. Your kind words about Izzy mean a great deal to her. We wish you and your family all the very best, and thank you sincerely for recommending Charles Bainbridge to others considering selling property in the Canterbury area.
★★★★★ 5/5
GoogleWhat an excellent experience from start to finish. The team was consistently proactive, highly communicative and clearly knew the market inside out. They kept everything moving smoothly and regularly went above and beyond to make the process as straightforward and stress-free as possible. They really gave us confidence throughout. I wouldn’t hesitate to recommend them to anyone looking to buy or sell property.
Rachel · 11 June 2026
Agent replied · 11 October 2026
Dear Rachel,
Thank you so much for taking the time to leave such a wonderful review. It really does mean a great deal to the whole team to hear that the experience felt smooth and stress-free from beginning to end.
We always aim to keep our clients well informed and to take as much of the weight off their shoulders as possible, so it is brilliant to know that came through clearly for you. We hope you are settling in well and please do not hesitate to get in touch if we can ever help again.
★★★★★ 5/5
GoogleSo professional and a great team both in sales and Lettings. Would recommend to everyone selling or letting their property in and around Canterbury a big thank you to Andrea and the team. Merry Christmas
Keith · 17 December 2025
Agent replied · 11 October 2026
Thank you so much, Keith and a belated Merry Christmas to you too! We're really proud of both our sales and lettings teams here at Charles Bainbridge, so it's wonderful to hear that Andrea and the wider team made such a positive impression. Whether you're selling, buying or letting in and around Canterbury, we always aim to go above and beyond, and your recommendation means the world to us. Thank you for your continued support and very best wishes for the year ahead!
★★★★★ 5/5
GoogleI recently viewed a property through Charles Bainbridge, I was so impressed with how knowledgable and helpful Izzy and Josh were throughout the whole process, they were great! I found the whole experience stress free and smooth. Would highly recommend!
Rose · 11 October 2025
Agent replied · 11 October 2026
Thank you for your lovely feedback. We’re so pleased to hear that Izzy and Josh made the viewing process smooth and stress free. Their knowledge and support are a real asset to the team, and we’ll be sure to pass on your kind words. Thank you again for the recommendation.
★★★★★ 5/5
GoogleMany thanks to Izzy and team at Charles Bainbridge for marketing and selling my house during a tough climate!
Thorough communication throughout and cannot recommend highly enough.
Will be using again in the future to purchase some investment property!
Darren · 11 October 2025
Agent replied · 11 October 2026
Thank you so much Darren, it really was our pleasure! Selling in a challenging market takes patience and the right strategy and we are so glad Izzy and the team were able to deliver a great result for you. Your trust in Charles Bainbridge meant a great deal to us and we worked hard to make sure your home got the attention and exposure it deserved. We wish you all the very best for the next chapter and thank you again for choosing us to market your home in Canterbury.
★★★★★ 5/5
GoogleWe had a great experience with the team at Charles Bainbridge. They were informative & extremely helpful in our search for our dream home, with particular thanks to Andrea who couldn't have been more supportive. We would highly recommend!
Stuart · 11 October 2025
Agent replied · 11 October 2026
Thank you so much for your kind words. We're delighted to hear the team were able to support you in your search for your dream home. A special thank you to Andrea as well, we’ll be sure to pass on your lovely feedback. Your recommendation means a great deal to us.
★★★★★ 5/5
GoogleJosh was waiting for us outside the property He was polite and friendly. He showed us around the property providing us with appropriate information. He answered our questions in a professional manner. Thank you Josh for your help.
Peter · 14 October 2025
Agent replied · 11 October 2026
Thank you so much for the lovely feedback Peter! We will make sure your kind words are passed straight on to Josh, who always goes out of his way to make viewings feel relaxed, informative and enjoyable. Arriving prepared and making sure you have everything you need to make a confident decision is exactly the standard we hold ourselves to at Charles Bainbridge. We hope the property ticked all the right boxes and please do not hesitate to get in touch if we can help further along the way.
★★★★★ 5/5
GoogleThe professionalism of Charles Bainbridge really stood out. From start to finish, the process was handled with care and attention. Andrea, Josh & Izzy were exceptional, always quick to help and provide advice. I highly recommend their services.
Christopher · 11 October 2025
Agent replied · 11 October 2026
Thank you so much, Christopher. We're delighted to hear the team’s professionalism and care made such a strong impression. Andrea, Josh and Izzy will be thrilled to know their support was appreciated. Thank you again for the recommendation, it really means a lot.
★★★★★ 5/5
GoogleAndrea and Izzy were fantastic from start to finish. They communicated clearly, were friendly, and truly went above and beyond. I felt supported and confident thanks to their genuine care.
Dean · 15 December 2025
Agent replied · 11 October 2026
Thank you so much, Dean what a brilliant review to receive, and one that will genuinely make Andrea and Izzy's day! Clear communication, friendliness and going that extra mile are things both of them embody every single day, and we're so glad you felt supported and confident throughout what can often be quite a stressful process. It was a real pleasure working with you and we wish you all the very best. Thank you for choosing Charles Bainbridge
★★★★★ 5/5
GoogleOutstanding experience with Charles Bainbridge. Josh’s advice was clear and practical, his communication was fast, and he handled negotiations brilliantly. Thanks to him, the whole process moved quickly and smoothly. Highly recommend Josh and the team.
Harry · 11 October 2025
Agent replied · 11 October 2026
Thank you so much for your wonderful feedback. We’re delighted to hear that Josh’s support and communication made the process smooth and straightforward for you. We will be sure to pass on your kind words to him and the rest of the team. Your recommendation means a great deal to us.
★★★★★ 5/5
GoogleExcellent experience with Charles Bainbridge from start to finish. The team were professional, responsive, and always helpful. Josh and Izzy were very helpful during a couple of viewings I did and made the whole process feel straightforward. Andrea also made sure we were kept in the loop throughout the whole process, which really helped things run smoothly.
Great team, would definitely recommend. Thanks again for all your support!
Amber · 11 October 2025
★★★★★ 5/5
GoogleDaniel Evans was a massive help with my families sale with a spot on valuation & a quick sale process
Eve · 4 October 2026
★★★★★ 5/5
GoogleVery happy with Charles Bainbridge and the way everything was handled.
I would strongly recommend buying/selling with Izzy if you value competence and efficiency - she was often the one who dragged the process along and was a big part of getting this over the line
thank you for all your hard work
Tom · 11 June 2026
Agent replied · 11 October 2026
Hi Tom, Thank you so much for your kind words it really means a lot to hear such positive feedback. We'll be sure to pass your comments on to Izzy she will be thrilled to know her hard work made such a difference.
We wish you all the very best in your new home, and thank you for choosing us! 🏡
★★★★★ 5/5
GoogleWe recently completed the house purchase with the help of Charles Bainbridge Limited, and I couldn’t be happier with the experience. From start to finish, they were professional, approachable, and incredibly supportive. They guided us through each step of the process, answered all questions promptly, and made what could have been a stressful experience feel smooth and straightforward.
Their attention to detail and dedication to their clients truly stood out. I felt confident and well-informed throughout the entire journey. I highly recommend them to anyone looking to buy or sell a property, they go above and beyond to ensure a positive outcome.
Thank you again for all your hard work
Yalin · 11 October 2025
Agent replied · 11 October 2026
Thank you so much Yalin, and huge congratulations on completing your purchase! We are absolutely delighted to hear you are happy with how everything went and your kind words mean a great deal to the whole team at Charles Bainbridge. Buying a home is one of the biggest decisions you will ever make and we are really proud to have been part of that journey for you. We hope you are loving your new home and please do not hesitate to get in touch whenever we can help in the future!
★★★★★ 5/5
GoogleI have nothing but good things to say about Charles Bainbridge Estate Agents, from first setting foot in the door I was welcomed by an obviously close knit and knowledgeable team.
In the past in my search for my families home, I'd felt that agents were more interested in selling me A property than selling me THE property. Izzy, Josh and Andrea listened to my requirements and spent, probably far longer than they should've done, finding me the perfect home... and the perfect home they found me!
The entire process was sudddenly easy and the teams professionalism in handling my near exhaustive list of wants was truly admirable... (Thanks again guys!)
Nick · 11 October 2025
Agent replied · 11 October 2026
Thank you so much Nick, what a wonderful thing to read! We always want every single person who walks through our door to feel genuinely welcome and well looked after, so knowing that came through from the very start of your experience with Charles Bainbridge is so rewarding to hear. As a Local Guide your review carries real weight and we are very grateful you took the time to share your thoughts. We hope everything has gone brilliantly and we look forward to being of service again whenever the time comes.
★★★★★ 5/5
GoogleI was the buyer of a property that was for sale with Charles Bainbridge. The lasting impression was that all members of staff are well trained at their jobs. From initial engagement to completion they were available, responsive and very professional.
As the seller of the property was not in the country they had ‘more on their plate’ than normal. Helping the seller with jobs in readiness for sale and completion.
They completed every task they committed to.
During the “contracts phase” they were very diligent, chasing up on outstanding tasks 2 or 3 times a week.
Based on service I would definitely recommend them.
Stephen · 11 October 2025
Agent replied · 11 October 2026
Thank you for your thoughtful review. We’re really pleased to hear you felt supported throughout the process and that our team’s professionalism and consistency stood out. Even with some added complexities behind the scenes, we’re glad everything progressed smoothly to completion. Your recommendation is greatly appreciated, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleHaving just dealt with Izzy and Josh from Charles Bainbridge, I can highly recommend them and have no hesitation in a 5 star rating.
Stephen · 15 December 2025
Agent replied · 11 October 2026
Thank you so much, Stephen a five-star recommendation from a seasoned Local Guide really does mean a great deal! We'll be sure to pass your kind words on to Izzy and Josh, who both work incredibly hard to deliver the best possible experience for every client. It was a pleasure dealing with you and we're so glad the process was a positive one. We hope all has gone well since and please don't hesitate to reach out to the Charles Bainbridge team in Canterbury any time we can help.
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