Trusted Agent profile · Canterbury
★★★★★
141 reviews across 1 platform
1 The Bakery, 47 Broad street, Canterbury, CT1 2LS
Charles Bainbridge's office in Canterbury, at 1 The Bakery, is rated 4.7 out of 5 across 141 reviews on 1 platform, including 141 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Charles Bainbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful agents. Would happily recommend
Thank you, Jenni! We're really glad we could be helpful and that you'd recommend us that means a lot to the whole team here at Charles Bainbridge. Whether buying, selling or letting in Canterbury, we always aim to make the process as smooth and straightforward as possible. We hope everything has gone well for you and please do think of us again in the future!
5/5
GoogleVery many thanks to all the team at Charles Bainbridge. They have made puchasing a new home as easy as can be hoped for.
Thank you for your kind words, we’re so pleased to hear you had a smooth experience. It was a pleasure helping you with your purchase, and we wish you every happiness in your new home!
5/5
GoogleWould highly recommend Charles Bainbridge if you're looking to sell in the Canterbury area. The team are friendly and knowledgeable, and they did an excellent job getting our property on the market when we needed to move quickly with our sale, managing viewings really professionally.
Thank you so much Tom, and coming from a Local Guide with over 100 reviews that really does mean a great deal! We are really proud of the team we have built at Charles Bainbridge and it is wonderful to hear that their friendliness and professionalism came through so clearly during your sale. If you are ever thinking of buying, selling or letting in the Canterbury area in the future, we would love to help again. Thank you for the brilliant recommendation!
5/5
GoogleThank you for your professionalism and excellent customer service. Great job, team! Well done to everyone involved. A big thank you to Charlie and Izzy. I highly recommend Charles Bainbridge estate agents.👍 Ibo/London
5/5
GoogleWe highly recommend the sales staff at Charles Bainbridge. They were very professional and helpful in helping us purchase our property. Their knowledge of the local market is excellent. Thank you again to Zoe and the team.
5/5
GoogleAll the staff at Charles Bainbridge have been efficient and really helpful in selling my house. I would not hesitate to use them again in future.
Thank you for your kind words. We're so pleased to hear that you had a positive experience with the team during your sale. It means a lot to know you'd choose us again in future, and we’d be more than happy to help!
5/5
GoogleI was interested in a property they had for sale and Andrea could not have been more helpful
Thank you for your feedback, we're so pleased to hear Andrea was able to assist you so helpfully! We'll be sure to pass on your kind words.
5/5
GoogleExcellent service throughout - from marketing, valuation, and regular updates. All staff very friendly and responsive. A big "thanks" from me and I would highly recommend to others.
Thank you so much for your lovely feedback. We’re really glad you felt supported throughout the process and that the team’s communication and service stood out. Your recommendation means a lot to us and we truly appreciate you taking the time to share your experience!
5/5
GoogleCharles Bainbridge have been excellent estate agents. My friend and I have recently moved into a rented maisonette and the communication from the team - especially Max - has been brilliant. The team are on hand to help and offer advice. Would certainly recommend to others.
5/5
GoogleA very good estate agent with a jazzy fleet of cars. Would definitely recommend!
Thank you for the kind words, we're glad you enjoyed both the service and the cars! We really appreciate the recommendation.
5/5
GoogleVery easy purchase and great customer service
Thank you, Neal we're so pleased the purchase felt easy and that the customer service hit the mark! Making the process as smooth and stress-free as possible for our buyers is something we're really passionate about at Charles Bainbridge. We hope you're enjoying your new property and please don't hesitate to get in touch if there's anything else we can help with in the Canterbury area.
5/5
GoogleI've been really impressed with Charles Bainbridge Estate Agents with the entire process of a property sale for me. Excellent communication, honest advice (no empty promises like other agents!!!) and efficient work. I can highly recommend from my experience and will continue to do so. Zoe and the team were amazing.
5/5
GoogleWe instructed Bainbridge initially to manage our property when it was being rented. All of the staff that we dealt with were friendly, professional and knowledgeable. They all provided a high standard of property management, promptly informing us of any issues, liaising with utility companies to ensure essential services were restored expeditiously and never shied away from having difficult discussions with our tenants. During the sale of the property we were regularly updated on the outcome of viewings, providing feedback from potential buyers of their observations etc. Once an offer was accepted, they were proactive in hastening the estate agents of those in the ‘chain’ ensuring that mandatory documentation was completed efficiently and quickly. I would strongly recommend Charles Bainbridge.
5/5
GoogleBoth Charlie & Zoe were very knowledgeable regarding our specific type of property and tailored the marketing in such a way as to get us the optimum value for the house.
5/5
GoogleFantastic service from start to finish! The team at Charles Bainbridge were professional, friendly & knowledgeable.
Thank you so much for the wonderful feedback! Professional, friendly and knowledgeable is exactly what we strive to be at Charles Bainbridge and it is brilliant to hear that came through at every stage of your experience. We really appreciate you taking the time to share this and hope everything has gone smoothly since. Please do not hesitate to get in touch if we can ever help again in the Canterbury area!
5/5
GoogleWe've had to deal with multiple estate agents in the past so we were dreading this experience, but Charles Bainbridge were truly excellent. They kept us well informed (we frequently got news from them days before our solicitors told us), they always replied promptly to our emails and they were incredibly helpful, professional and friendly throughout the whole process. Izzy, Charlie and the rest of the team were fantastic, and we would highly recommend Charles Bainbridge.
5/5
GoogleWe had a very good experience buying a property through Charles Bainbridge. Paul, in particular, went above and beyond - helping to follow up with the seller’s solicitors, arranging access for our surveyor, and keeping in regular communication. Thank you to Paul and the Charles Bainbridge team for their help!
5/5
GoogleGreat experience with Charles Bainbridge. Izzy gave very valuable advice. Would recommend.
Thank you for your feedback, we're so pleased to hear you had a great experience. Izzy will be glad to know her advice was helpful. We really appreciate the recommendation.
5/5
GoogleEfficient and professional agency
Thank you, David efficiency and professionalism are two things we work hard to deliver consistently across every transaction at Charles Bainbridge, so it's great to hear that came through in your experience. We appreciate you taking the time to leave a review and hope we can be of service again in the future. All the best from the team in Canterbury
5/5
GoogleFriendly and helpful
Thank you, Lisa! Friendly and helpful is exactly what we aim to be, so that's really lovely to hear. We appreciate you taking the time to share your experience with Charles Bainbridge and hope we can assist you again in the future. All the best from the whole Canterbury team!
1/5
GoogleI have viewed one property and been waiting 3 days to get their reply as I told at the very first that I need asap. I have emailed them and even ring them one of their agent asked me to wait for couple of minutes to ring me back but no one has called..no reply for email as well. Bad customer service ever
Dear Neha I was sorry to read your review, we understand that not being able to secure a property of your choice is both disappointing and frustrating, particularly when you are under some time pressure to do so. Having thoroughly looked into the course of events I understand your situation to have been as follows: You submitted an application to rent a property with us on the Tuesday evening, your information and application, along with other applications, was collated and forwarded to our landlords for their consideration the following day (Wednesday). After having spoken to you on Wednesday we updated you by email with the ongoing position on Thursday. We’re sorry that we’re unable to give more instant decisions in these circumstances but our landlord clients are of course interested in fully considering all the applications submitted before making the commitment to a particular party and we can’t completely govern the speed of their decision-making process. We were not actually in receipt of the landlords’ decision until the Friday (after you’d posted your review). We’re sorry that the application was not successful for you this time. We have since chatted things through on the phone and, as discussed, we’ll of course keep you updated with alternative properties as they become available. With best wishes. Zoë
5/5
GoogleCharles Bainbridge is a small estate agent in Canterbury, not part of any large chains. We came in contact with them buying a property, which was on their site. From day one, despite not even being their ‘client’ strictly speaking, we have received the most excellent service from the entire team, very much including Izzy and Andrea! We could not ask anything, they did not oblige to sort for us without delay, helping us with viewing, negotiating, access to the property whenever we asked for it, before buying it, advising and monitoring the procedure, and even surprising us with a very nice bottle of champagne, when they handed over our key for the new house! The team has got such an efficient, well organized and experienced way of sorting every single issue which occurs in the complex procedure of selling/buying a property, we can only raise our hats experiencing it all along. No doubt, a small local firm has got tremendous advantages in communicating within the team, lead wonderfully by Charles Brainbridge, proving this case. I would never hesitate choosing this estate agent for buying or selling any properties in Canterbury and the surrounding area! Very warmly recommend them!!
5/5
GoogleIzzy and Josh are very helpful, highly recommend!
Thank you, Priya. We're so glad to hear Izzy and Josh were helpful. Your recommendation means a lot and we really appreciate you taking the time to share it.
5/5
GoogleWe can’t recommend Charlie enough - the best estate agents by a country mile and first on our list for buying or selling property. Charlie has gone above and beyond all our expectations to provide a quality service and keep our property sale on track.
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Tell us what you need and we'll put you in touch. Charles Bainbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
