Trusted Agent profile · Canterbury
★★★★★
1,301 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,301 reviews on two platforms, including 538 Google reviews rated 4.7.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleRhys Whittock was absolutely brilliant in showing me around the properties. He answered my questions well and was very helpful
Dear Craig, Thank you very much for taking the time to leave your kind 5-star review. We’re delighted to hear you had such a brilliant experience viewing a couple of … More
4/5
TrustpilotProperty purchase
Senior purchase progress or, Rebecca Gravener went beyond her remit to assist with what I initially looked like a straightforward apartment purchase in Canterbury.
We appreciate your feedback and are glad your purchase has finally completed! We are pleased Rebecca, your sales progressor, provided support through persistent communication . Thank you for your kind words!
5/5
TrustpilotThe whole process was swift and…
The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks
Thank you for sharing your experience, Heather. We're thrilled to hear that the process was efficient and that Debbie's support made it stress-free for you. We always strive to put our customers first by providing clear communication and professional assistance
1/5
TrustpilotDaylight robbery ID check fees
Called the Folkestone branch to enquire why ads for properties they are selling contain a note that all buyers must pay £60 plus VAT for anti money laundering checks before a memorandum of sale can be issued. The girl I spoke to simply said that this was a policy set by their head office. These checks cost pocket change and most estate agents in the area (I checked with at least 8 of them) told me they cover this as a normal cost of business. Charging this sort of price is nothing more than utter greed and profiteering off of people who don't realise they're being fleeced. When I told the girl that this would prevent me from buying a property through them she was unconcerned. I hope potential sellers realise that their business practices will put buyers off. Absolutely unacceptable.
We take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. We take our legal obligations seriously and like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
TrustpilotDebbie Thwaites was a star
Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.
5/5
GoogleI had a fantastic experience with Miles & Barr during my home purchase, and I’d like to give a special thanks to Luke for his exceptional support. From the very first viewing to the final stages, he was professional, approachable, and always available to answer my questions. His clear communication and dedication made the entire process smooth and stress-free. I truly appreciate his help and would highly recommend Miles & Barr to anyone looking to buy or sell a home!
5/5
GoogleRhys was friendly and helpful before and during the viewings. Professional service.
Dear S Bram, Thank you so much for your kind words and 5-star review. We’re delighted to hear that Rhys made a positive impression and provided friendly, helpful and professional service throughout your recent viewings. Your feedback means a great deal to us and we’ll be sure to pass your comments on to Rhys. Best wishes, The Miles & Barr Team
5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best
5/5
TrustpilotJust like to thank Miles and Barr staff…
Just like to thank Miles and Barr staff at the Dover office, especially Debbie Thwaites, for their excellent
Thank you so much for your kind words Stephen. We're thrilled to hear that Debbie, your sales progressor, provided you with excellent support and made the process easier for you. Your trust in our service means a lot to us and we look forward to assisting you again in the future.
5/5
TrustpilotVery good service from the viewing…
Very good service from the viewing agent and also those that helped initially, as well as contact/liaising/updates with Becky White throughout. I am happy with all of the help received from the team at the Ramsgate office of Miles & Barr, Grateful thanks.
Thank you, Linda, for sharing your wonderful experience with our team. We're delighted to hear that you received excellent support from our viewing agent and Becky White. We appreciate your kind words.
5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
5/5
TrustpilotThe service received has been…
The service received has been excellent. Mel the sales progressor has kept me informed throughout the whole process. Ruben has also been amazing throughout my many viewings (sale and purchase ).
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
4/5
TrustpilotOur dealings with our property Manager…
Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.
Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.
5/5
TrustpilotThe support and sales progression by…
The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .
Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have
5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
5/5
TrustpilotEmily at miles and Barr has been…
Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!
Thank you for your wonderful feedback, Felicity. We are thrilled to hear that Emily provided you with excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleRhys was very friendly and informative and was able to answer all of our questions
Hi Tom, Thank you so much for taking the time to share your feedback. We’re delighted to hear about your positive experience and truly appreciate your support. Our team is committed to providing the best possible service, and it’s always rewarding to know when we’ve made a difference. Best wishes, The Miles & Barr Team
5/5
GoogleReece was very attentive in showing us around a property today, thank you :)
Dear Jaime, We’re really pleased to hear that Rhys was attentive and took the time to show you around the property in Canterbury. Providing a welcoming and informative … More
5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
5/5
TrustpilotFriendly and skilled!
From the really friendly agent who showed us round, to the agent who conveyed our offer, to smoothing over the process of getting to exchange, my experience of miles and Barr has been amazing. Special thanks to Louise who provided weekly updates and communicated through the whole chain to get us to a successful completion. Thank you!
5/5
TrustpilotProperty Purchase
Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.
Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us
5/5
TrustpilotPlumbing issue
Kim, from Miles and Barr was very quick and reactive to sort out a leak in my flat and even followed through by liaising with the building's managing agents. Great service.
Thank you for your kind words, Gilles. We are delighted to hear that Kim was quick and efficient in resolving the leak in your flat. Our team strives to provide professional support and clear communication, ensuring a seamless experience for our customers. If you need any further assistance, please don't hesitate to reach out to us.
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