5/5
TrustpilotProfessional Service
An excellent service from Miles and Barr Canterbury all the way through from initial meeting and valuation by Aliyah to pre-exchange consultation and guidance from Rebecca
Trusted Agent profile · Canterbury
Brettsletts a trading name of Miles and Barr Canterbury reviews
★★★★★
1,302 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,302 reviews on two platforms, including 538 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrilliant service!
I had a lot of difficulties communicating with the letting agents from other agencies. Miles & Barr however was able to arrange viewings and submit applications within the hour. Kerrie especially helped me liaison with the landlord quickly and efficiently, so that all parties were happy with the contract. Brilliant service!
1/5
GoogleProbably some of the worst comms from a business I have ever received.
Agent replied · 12 June 2024
Thank you for taking the time to rate us, Josh. We do pride ourselves on delivering a great customer experience, so it's disappointing to see we may not have lived up to your expectations on this occasion. I Can't locate your details on our system, but would love to understand if there is any way we can help?Please feel free to contact me on 01304 273324 or e-mail cx@milesandbarr.co.uk. Mark - Customer Experience Manager.
5/5
GoogleAlways had great service and a very friendly team at the Canterbury office.
Agent replied · 12 June 2024
Thank you for your kind comments, Sharon. It's good to hear about the great service you have received from our Canterbury office. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleGreat support from the lovely Ellie K today in Canterbury. Many thanks for the super effort!
5/5
GoogleI’ve had a viewing with Ellie who has been very professional and helpful throughout the process.
5/5
TrustpilotAlways excellent service
Always excellent service from Miles & Barr. Our property manager, Amy, is fantastic. If there is something she can’t answer she will get straight on it and get it sorted ASAP. A real pleasure to deal with. If you are considering using Miles & Barr, don’t hesitate.
5/5
GoogleI am a first time buyer and bought through Miles and Barr Canterbury. They ensured everything ran smoothly from start to finish, I couldn't be happier with their services. Great professionalism throughout and always kept me up to date. I would highly recommend buying through them. Thank you Miles and Barr
1/5
Trustpilot🤢🤢
The service costume from this agency is disgusting! Them always say "we will call you shortly" and no one call us back, we already call more the 100 times this agency for different property and after one month we still without house!!!
5/5
GoogleFantastic team in Canterbury. Rhyss, Sam and all the team were very professional and very helpful. Definetely recommend them 😁 …
5/5
GoogleHouse viewing with Alfie from the Canter office. Very professional, easy to talk too with good after viewing service. Thank you.
5/5
TrustpilotGoing the extra mile!
Having recently brought and sold properties through Miles and Barr, I have been impressed throughout by the service given by all. In particular, Gabriel, who went above and beyond and Emily, who made the progression of the sale run smoothly, receiving praise from my solicitor. Thanks again .
5/5
GoogleSuperb Lettings Team led by Mark Anderson- Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you for your kind comments, John. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotEthan from deal branch!
Had Ethan from deal branch come out to a valuation, he came across very sexist and quite abrupt. I won’t be selling my house with miles and barr because of my experience and will not be recommending in the future.
4/5
TrustpilotPraise for Emily Stickler
Praise for Emily Stickler, who had to work particularly hard during what should have been a relatively simple purchase! She was very patient and understanding, and kept things going with her negotiating skills when it appeared that the plug was going to be pulled! Thank you
5/5
Trustpilotgreat service from M&B and special thanks to Rebecca Gravener
Very efficient service viewings were arranged quickly we were well informed of all offers and once an offer had been accepted the process ran smoothly with Miles & Barr communicating regularly with both us the buyers and solicitors which enable the sale to complete quickly
5/5
GoogleBrooke couldn’t have been more helpful and knowledgeable when showing me around my property , which led me to purchasing.
2/5
TrustpilotThey don't want to sell houses!
Estate agents that don't appear to be interested in selling houses! Try to arrange viewings, they take your details and don't bother calling back. Chase them up, they don't bother returning your call. If you're looking to sell your house then I wouldn't put my faith in them if I was you.
1/5
GoogleThe service from this company was absolutely horrific. Never had any staff available to do any showings. The progresser didn't do the job, and as a result we lost out on the house of our dreams. I guess the small guys with small commissions don't matter to this company. I would never ever recommend them. 😡😡
4/5
GoogleAn efficient and professional service that I find difficult to fault.
Agent replied · 12 June 2024
Thank you for your kind comments, Andy. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
4/5
Trustpilotgreat viewing
jake was very informative on the property also took time with me even after i arrived late to the viewing, he also provided tips on how to manage the space in the property. also very prompt with application email
5/5
GoogleWithout the hard work of their sales progressor (Rebecca Gravener) we wouldn't have been able to purchase the property due to numerous external hurdles and incompetent solicitors on the vendors side.
5/5
GoogleA cut above the other agents for many years now.
Agent replied · 12 June 2024
Thank you for your kind comments, James. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
4/5
GoogleVery good professional service, more than happy to recommend them.
Agent replied · 12 June 2024
Thank you very much for taking the time to rate us, Chris. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Lauren, Communications Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
