5/5
GoogleMe and my partner had a viewing with Mia this morning from Miles and Barr and she was extremely patient and very helpful. She really helped us to get a positive experience of seeing the property and picturing our foreseeable future there.
Trusted Agent profile · Canterbury
Brettsletts a trading name of Miles and Barr Canterbury reviews
★★★★★
1,299 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,299 reviews on two platforms, including 538 Google reviews rated 4.7.
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Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
GoogleI have had a fantastic experience dealing with the sales team at Miles and Barr. In particular, Chloe has always been prompt in giving extra information on houses I might be interested in and has always kept me up to date with new properties. James the mortgage advisor was superb and handled everything in the sales process without hesitation. Would recommend both to anyone without question!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
5/5
GoogleAbsolutely brilliant, Rebecca helped us with a difficult property purchase. Her communication was amazing throughout, but especially when things started to go wrong. Everything got sorted at the last moment, I'm not sure that would have happened if she wasn't pushing through the purchase. Would highly recommend.
5/5
TrustpilotJake was very friendly
Jake was very friendly, gave me all the information I needed and was overall stellar.
5/5
TrustpilotOur purchase estate agents
Miles & Barr were the estate agents we purchased through. Suzanne at the Ramsgate branch went above and beyond to keep us updated as to what stage we were at and was always at the end of the phone or email to answer any questions we had. She also chased up all solicitors involved in the move, more than my own estate agent! Would 100% recommend. 5*
5/5
TrustpilotShelley webster is a star
I have been dealing with Shelley Webster who has supported both my sale and purchase. The service has been amazing and Shelley has made the process seamless. I can not thank her enough for her help and would strongly recommend Miles and Barr.
5/5
GoogleWow what can i say, amazing experience finding our home with no stress. It was thoroughly enjoyable, special thanks to the lovely young lady Brooke that made it so efortless. Highly reccomend this branch of estate agent, 5 star!!
5/5
TrustpilotWould Use Them Again
We have just sold a small flat with M&B - the offer was put in last August (2020) but there were a lot of issues that complicated the sale. Shelley Webster (Sales Progressor) did a fantastic job of keeping everything together and saved the Deal on many occasions and is a true professional. M&B, in my humble opinion, have an excellent communicationsetup and we would use them again.
5/5
GoogleWe had a viewing in Canterbury , exceptional service , very friendly , helpful and knowledgable thank you Georgina !
5/5
TrustpilotMax was great
Max was great. Showed me around with no rush. Overall nice smooth viewing.
5/5
GoogleExcellent customer service, very professional and friendly at the same time. Special thanks to Samantha Griffin for understanding what we wanted and being one step ahead. 5 star.
5/5
TrustpilotLouise kept us up to date with the…
Louise kept us up to date with the purchase of our house and was very professional.
5/5
GoogleLee Mason came to our property to give us a valuation. He was professional and friendly at all times. We have used Miles and Barr in the past to buy and sell houses and we would definitely use Lee at Miles and Barr if we were to sell our current house.
5/5
GoogleFran recently showed me around a property. She was very helpful and knew a lot about the area and the neighbourhood which I found useful.
5/5
GoogleGraham R from Miles and Barr met with us recently for a valuation, he was very polite, friendly, and easy to talk to. Graham talked us through our options, and provided us with all we needed.
5/5
GoogleThe whole team at Miles and Barr Canterbury were very professional and efficient. I highly recommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGetting the job done!
Lisa Cook at the Herne Bay branch offered amazing support throughout the chain to get the job done. Working alongside Solicitors with superb communication skills to bring transactions together on a very tight deadline for completion. I would highly recommend this Agent
5/5
GoogleViewed a couple of houses with the valuer Lynette.She was very helpful and chearful. Understood exactly what we are looking for. Very honest and professional went out of her way to find things out that was not on mentioned on the property Definitely recommend Miles and Barr Estate Agents.
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