5/5
TrustpilotAmazing
Debbie has been amazing from start to finish. Nothing was ever too much trouble! Very professional and knowledgable. Thank you Debbie 😊
Trusted Agent profile · Canterbury
Brettsletts a trading name of Miles and Barr Canterbury reviews
★★★★★
1,351 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,351 reviews on two platforms, including 576 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotNever again. bad estate agent.
Absolutly apauling. Don't trust a word miles and bar say.Badly advised into I am sold auction through them. Told it would achieve over the asking price. They'll be 20 bidder. Miles and bar and Auctioneers lied . Didn't even get to auction just insulting offers and pressure to accept. Cancelled after it was a flop. But auctioneer and miles and bar arguing as to who's fault it was that it rolled into another month. But no resolution. Then recieved terms of cancellation. I can't believe these are legal. If viewer or ancestor , girl friends boyfriends or distant relative try to buy within 12 months they will rip seller off for 4.25% of the value sold. But privacy laws mean there is no posible way to check if a buyer falls into there terms.
5/5
GoogleGraham was very professional and realistic when he valued my home. He showed me how much comparable properties were selling for which made me confident in the valuation. Would highly recommend
5/5
GoogleMy parents had purchased a property through Miles and Barr and I can honestly say they were brilliant with their communication and support. The sales progressor’s there go above and beyond. I would highly recommend Miles and Barr and you definitely want Sarah Keyte as your sales progressor. So thank you Miles and Barr for being great!
Agent replied · 12 June 2024
Thank you for your kind comments, Kylie. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotDonna Bogard has been extremely…
Donna Bogard has been extremely sufficient and very professional sorting out any issues or concerns I have had. Very professional.
5/5
GoogleSold our House ! through the Exclusive Branch and I have to say they were very friendly , efficient and professional through the whole process. All the staff were approachable and kept us informed at all times. Managers Russell and Clinton were superb with a vast amount of experience 👍 …
5/5
GoogleI have recently had dealings with estate agent Graham at Miles & Barr in Canterbury. We found Graham to be totally professional, and our tour of the property with him was a very very impressive experience. We want to buy the property he showed us, and, this, in no small way, is due to Graham himself. We love the property, and his expertise really was the icing on the cake.
5/5
TrustpilotVery pleased!
We have had a fantastic experience with Miles and Barr in finding our rental property. In particular, Holly was very prompt in giving extra information on available houses. We were very pleased with the help and assistance of Holly. She did a great job for us.
5/5
TrustpilotGoing the extra mile…
My partner is partially sighted and does not have the Internet Natalie Heard was so brilliant and talked things through over the phone at length it was so very helpful and all staff we dealt with were very helpful and professional thank you all
5/5
TrustpilotI have just exchanged on a property and…
I have just exchanged on a property and have to say that Becky White has been brilliant throughout the whole process.
5/5
GoogleWe have had a great experience with Miles & Barr. Lynette is such a fountain of knowledge, especially in regards to the local area. Extremely helpful and professional.
5/5
TrustpilotI recently bought a property via M & B…
I recently bought a property via M & B and the service was perfect throughout. Emily Stickler told me that she would contact me every week and as regular as clockwork she did. She chased all concerned and I know it would not have gone through in record time without her intervention. She is an excellent Ambassador for the Company and my gratitude goes to her and her team
5/5
TrustpilotEveryone has been excellent
Everyone has been excellent. In particular Lisa Cook is outstanding, providing a truly professional and efficient service while remaining friendly and sympathetic
1/5
TrustpilotDisappointing Experience - Not Recommended for Landlords
I strongly advise against using Miles & Barr. As a landlord, my experience has been extremely disappointing. The communication regarding my tenant's arrears was sorely lacking, and I only received the necessary information after persistently pursuing the matter myself.Furthermore, their email correspondence has been consistently unprofessional and discourteous. The overall attitude displayed by the company gives the impression that they have no genuine concern for their clients' businesses. I would recommend seeking alternative property management services to avoid such a frustrating and unsatisfactory experience.
5/5
TrustpilotMiles and Barr
I found Miles and Barr - both the office and the progressor - very helpful throughout what turned out to be a lengthy, difficult and, at times, quite stressful process. At all times, I was kept well informed by all the Miles and Barr staff I dealt with, including those at another branch. I would certainly recommend Miles and Barr to anyone planning to buy and/or sell their home
1/5
GoogleOnly one word can describe how I have been treated at Miles and Barr. Shocking!!! Not only have I learnt that they didn’t even put one of my offers forward on a property, they also never gave me a chance to increase my offer, and told me the client has accepted another offer. Just Lies upon Lies, don’t trust a word they say!!!
5/5
TrustpilotAn absolute pleasure to do business…
An absolute pleasure to do business with. Louise Daly was exceptional. But in fairness I can’t remember everyone’s name. But all the staff were kind, patient and helpful. I would recommend Miles & Barr to anyone buying, selling or renting. Simply excellent.
5/5
TrustpilotJackson Perry at the Ramsgate Branch…
Jackson Perry at the Ramsgate Branch was unfailingly helpful and professional in the buying and selling of our homes.
5/5
TrustpilotAnia - Miles & Barr
I would like to take this opportunity to thank Ania for her dedication in assisting me to find a property to rent.From the very beginning her communication was outstanding, and was extremely helpful through the whole process.Ania is credit to Miles & Barr.
5/5
Trustpilotwe are in the process of moving now and…
we are in the process of moving now and Debbie Mead and the team have been brilliant kept us informed helped out when we was a bit confused on certain things and chased solicitors up when we was concerned top notch .Mark Knight Westbrook
1/5
GooglePoor service from the maintenance team. Excessive time to get items repaired or replaced. For example,it took nearly half a year for a faulty hub being replaced. We are now left with a huge hole in the wall waiting for a toilet to get fixed.
Agent replied · 12 June 2024
We are saddened to read your review. To allow us to look into this further, if you feel comfortable to doing so, please share your contact details and additional information about your property with Allison Turner, Lettings Operations Director, at Maintenance@Milesandbarr.co.uk.
5/5
GoogleMiles & Barr provided a fantastic service to my wife and I on the purchase of our first home. They were great at chasing up the seller to get them moving faster so that we could complete in time to be in the property before Xmas. Thank you so much to all the team!PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Thank you for taking the time to rate us, David. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotAnna was absolutely fantastic in…
Anna was absolutely fantastic in getting our viewings sorted, she enabled us to view several properties and had all the information we needed. Not only that, Anna made herself available for a second viewing to enable us to measure up for furniture etc.
5/5
GoogleCouldn't recommend them enough, made our experience with selling and buying stress free. Rhyss made sure we were always updated immediately as well as giving great advice. Really appreciate everything they done for us and would encourage anyone to use themPositiveResponsiveness, Quality, Professionalism, Value
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