Trusted Agent profile · Canterbury
★★★★★
1,313 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,313 reviews on two platforms, including 538 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Brettsletts a trading name of Miles and Barr hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotMiles & Barr, Great Service.
We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.
5/5
TrustpilotGreat estate agents
Good service. Very helpful. Denise the progress-or was really good and worked hard to get information for us.
5/5
TrustpilotFab service throughout!
Been a super smooth process throughout, always had quick responses and nothing seems too much of a hassle.
5/5
TrustpilotSuper helpful, thank you Callan!
Callan showed us around a few properties in Folkestone and was so helpful. We are first time buyers so had lots of questions and uncertainties but he made us feel at ease and understand the process much better. As well as first time buyers, we are relocating from London to Folkestone, he gave us helpful tips about the area which made us even more excited to move. Very pleased we had Callan as an agent and our experience of Miles and Barr has been fantastic.
5/5
GoogleWe bought our first house through Miles & Barr and it couldn’t have been easier! James has been so quick to respond and has talked us through every bit even if we had some silly questions!PositiveResponsiveness, Professionalism
1/5
Trustpilotno photographs provided
I try to purchase 675k asking price house in Ringwould Dover and offer 730k to Miles and Barr on wednesday. They ignore my offer and I see on rightmove that is sold 2 days later on next friday. I offer 800k the same day it goes as sold on website on the friday and they ignore me. They ignore my request for photographs on the wednesday I make first offer previously after telling me property needs renovation so I ask for pictures and they pretend I dont exist. Virginia cannot spell her own name correctly in emails to me no effort no photographs atroce no use again
5/5
TrustpilotPatience and Perseverance
A buyer was found within 2 days of getting on the market. Once we had found a property to buy it took far longer to reach exchange than we had anticipated but all the problems were caused by our lenders poor choice of conveyancer causing serious delays. Other than that the sale process was pretty smooth. The use of of a sales co-ordinator definitely helped keep everyone up to date and helped progress things.Emily Stickler regularly kept in touch and co-ordinated everything very well particularly towards the end when time constraints got quite hairy and tense.
5/5
TrustpilotWe had great experiences with all…
We had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful.Would also like to mention Finn and Joe who showed us around houses, they were great to deal with, great service and didn't try and pressure us on any houses.
5/5
Trustpilot10/10 service
Helpful every step of the moving in process and was always available to deal with any questions we had. Was quick and easy, would highly recommend Sophie Collins at Miles&barr if you’re thinking of moving house.
5/5
TrustpilotThank you for your support and respect.
Thank you for keeping us updated with everything that has been going on with the sale. .Thank to the whole team. As I explained to Louise we were not just selling a house. We were selling the beautiful home of our dearly beloved mother. And we fell you treated us with support and respect. This had been a very emotional time for us all this home had such wonderful memories attached to it and was difficult to say good bye to . Thanks again. yours sincerely Andrew Turnidge.
5/5
TrustpilotA long process but not Miles and Barr fault
Buying my property was a long process. Not the estate agents fault. However, Becky white kept me informed throughout the whole process. She gave me advice when she thought I needed to contact the solicitor and had a calm way about her that made you chill when is said it was all progressing nicely.
4/5
TrustpilotAMY WHIFFIN -she's the star of Miles and Barr Fokestone
All credit goes to AMY WHIFFIN -[now with Miles and Barr, Folkestone] who continued with the ethics of her previous company-Advanced Lettings.She was professional , helpful, always prepared to find solutions-important as we live 250 miles away. It took finance at M+B over a week to remit the rent each month.It also took M+B a month to advise us that our tenant had gone into a nursing home-already notified by Folkestone Council on 19 January? So all credit to Amy Whiffin and thanks for all her help over the years. Sue Wilding 15/03/22
5/5
GoogleGreat communication throughout with friendly and attentive staff. Denise and Chloe were both very helpful. Would highly recommend 👌 …
2/5
GoogleGood agent to arrange viewings with but once at progression level, service was poor. Bad communication and lack of response by phone and email. Felt let down by Miles and Barr and so would not recommend
Dear Oliver, we are very saddened to read your review and hear about your experience as we endeavour to deliver a positive customer experience at every step of the journey. We are sorry that you felt your experience with us did not meet this. We'd welcome the opportunity to discuss this further with you if would like to contact us at communications@milesandbarr.co.uk. Kind regards, Lauren Williams - Communications Manager
4/5
GoogleThe sale could have been completed in a somewhat less stressful manner if the agents had been in better contact with the seller, or had kept us better informed. Overall the e sale was completed on time though and staff were very professional at all times.
Thank you for your kind comments, Jon. It's great to hear that we were professional whilst dealing with the sale of your property. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleMiles and Barr priced our house correctly- we sold it on the first viewing as a result. We also bought through Miles and Barr- the process was easy considering the transactions occurred during the pandemic. They answer the phone promptly and always responded to queries.PositiveResponsiveness, Professionalism
Thank you for your kind comments. It's great to hear that we communicated efficiently during your buying & selling experience. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotBest Estate Agent in Dover
They managed to sell our house for a very good price and very quickly. In my opinion they are just the best Estate Agent in Dover. A huge thanks to Alex and Emily.
5/5
TrustpilotI've used Miles and Barr for purchasing…
I've used Miles and Barr for purchasing two properties and for many years for letting. They have been so professional, hardworking and go the extra mile. Thanks Jo, Jack, Louise, Kelly, Reece, Andrew and the team.
5/5
TrustpilotMiles and Barr were great from start to…
Miles and Barr were great from start to finish! All the staff are very helpful especially Lisa Rice who went that extra mile to make sure I was up to date every second of the day!
5/5
GoogleWe would definitely recommend James Sayer, he was amazing and always answered any questions promptly. He was very professional and went above and beyond for us. We would definitely recommend him to friends and family.PositiveResponsiveness, Professionalism
5/5
TrustpilotBrilliant Service
This has been so smooth and I have not had any fears or worries as I have been kept in the loop of all that's happening as it happens. Sophie Collins has been amazing
5/5
TrustpilotSophie was excellent throughout the…
Sophie was excellent throughout the letting process very approachable and quick to reply when we had any concerns. Helped us to find a great property in a difficult rental market and we are very appreciative.
5/5
TrustpilotShelley Webster
Shelley Webster was extremely helpful and went above and beyond to make sure my sale was completed with minimal stress. She was punctual, reliable and so hardworking. I cannot thank her enough.
5/5
TrustpilotHelpful, Nice & Swiftly
I appreciate the services and helps from your colleagues, like Jess, Jake and especially Jenny Harmes, she have been helpful, nice and responding swiftly. It’s been a pleasure speaking with her. KK
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