Brettsletts a trading name of Miles and Barr Canterbury reviews

★★★★★ 5/5

Google

I have been speaking with Rebecca over the past few weeks as I’m considering relocating to Kent. Honestly, couldn’t sing her praises anymore and I hope her manager sees this. She took the time to listen to my family’s story and what it is we need. She has a great knowledge of the local area and suggested schools for my kids which has been a major concern for my wife and I. Unfortunately, I haven’t found a property yet but I get regular calls from Rebecca telling me about new properties coming to the market.PositiveQuality, Professionalism

Luke · 13 June 2021

★★★★★ 1/5

Google

Hopeless! I was told they had a long list of investors registered which they did not. Complete lack of urgency to market. Very poor standard of communication. No suitable buyers found. They continued marketing for months after I had instructed to stop. I spoke to an administrator to complain (the negotiator I was dealing with had left and I hadn't been told) and we arranged an appointment for the manager to call me but he did not I contacted the director for that branch to complain but had no response. I've come across some useless estate agents but these are gold standard dreadful. Absolutely appalling. 1 star is being generous. Should be a minus rating.

Julip · 13 June 2021

★★★★★ 5/5

Google

I dealt with several members of the team during the process of selling my property and each one was professional, helpful and either dealt with my queries, or went away to find the answer before coming back to me. I would not hesitate to recommend their service. We communicated well, I felt that they checked in at appropriate times, even when there was not much to report in order that I felt valued and looked after every step of the way.

Jennie · 13 June 2021

★★★★★ 4/5

Google

The support I got from Rhyss to sell my house was fantastic. He was always available to offer help and advice and the sale went through quickly. Buying my new house through lockdown with Miles and Barr wasn't quite as smooth (no fault of theirs - the chain further up broke down) but still I managed to move just before Christmas! I must also mention the help they provide for finding the best mortgage provider - very helpful. Overall, a very good service - I'd definitely recommend Miles and Barr

Mark · 13 June 2021

★★★★★ 5/5

Google

I want to thank the guys at Miles & Barr for there outstanding service and James from the Canterbury branch went above and beyond to assist me with mortgage arrangements and due diligence on properties I was interested in, I would highly recommend this company.

Mike · 27 July 2024

★★★★★ 5/5

Google

From start to finish I have to say the service we received from Miles and Barr in the Canterbury office was exceptional, from the initial contact, to listing the property, to arranging and carrying out viewings, through negotiation and then through to completion. What more can you ask for??

Gavin · 15 May 2024

★★★★★ 1/5

Trustpilot

Not a good experience.

We asked M&B to market our house last autumn and only had a few viewers. The few viewings that did take place, we never had any feedback from the agents. For weeks on end we heard nothing from them. Earlier this year they called me suggesting we dropped the price by £10k to get in before the stamp duty concession ended. But no sale. So I cancelled the contract and put the property with a different agent. A week and a half later and we have an offer at the original (higher) asking price which we have accepted.

Peter · 6 June 2021

★★★★★ 5/5

Trustpilot

Sophie Collins was a great help in…

Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.

Octavia · 12 March 2022

★★★★★ 5/5

Trustpilot

Was seamless from start to finish

Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.

John · 28 July 2022

★★★★★ 5/5

Google

Well what can I say miles and Barr what absolute gems your staff are, I went for a viewing and was greeted by a young lady called Brooke she was all ready there waiting for us when we arrived, she was so lovely and knew a lot about the property

Debbie · 13 April 2024

★★★★★ 5/5

Google

Very helpful, open and honest engaging agent who let the properties speak for themselves, without any of the usual hyperbole. Was very kindly picked up and taken around to several properties, with lots of local knowledge and personal experiences added in to help the selection process

John · 27 June 2024

★★★★★ 5/5

Trustpilot

A big thanks to Holly at Miles and Barr…

A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.

Vinyl · 23 August 2021

★★★★★ 5/5

Google

Georgie was very professional but at the same time a warm and friendly young lady, i would not hesitate to recommend her specifically at Miles & Barr in Canterbury.PositiveResponsiveness, Quality, Professionalism

Oliver · 13 June 2021

★★★★★ 5/5

Google

From the start until the finish, Chloe was impeccable at communicating and dealing with me. I have nothing but praise, and will likely use Miles & Barr again in the future!

Roderick · 13 June 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)

Charlotte · 19 August 2021

★★★★★ 5/5

Trustpilot

Really helpful service very prompt and…

Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards

Paul · 19 May 2022

★★★★★ 1/5

Trustpilot

Bigotted staff with too much power

This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.

Emma · 26 February 2021

★★★★★ 5/5

Google

The sales progresser I had was amazing. She helped with queries, was consistent with liasing between myself and the vendor and aided in speeding up the progression of the sale.

Elizabeth · 13 June 2023

★★★★★ 1/5

Trustpilot

Poor sale info communication

Poor sale info communication. Incompatible buyer viewings. Several dedicated sale progress advisors instead of one as we were told. When i called for info " We are not dealing with that now its with our sales progress advisor". Our latest one had left, leaving us chasing around staff to get information ..ended up calling the Deal branch to get them to contact Ramsgate. Only to be told our sale had fallen. Through. Unrealistic hope of sale of our property to 'very keen buyers' , one of which was a cash buyer. Considerable wasted expense completing buyers demands. Only to have all 3 sales fall through. First call from M&B since November to 'Touch base' Nothing to do with Covid, Brexit or the weather, just an unsatisfying disappointing service. Not Recommend

Steve · 30 January 2021

★★★★★ 5/5

Trustpilot

Sophie Collins was extremely helpful

Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!

Raed · 28 August 2021

★★★★★ 5/5

Trustpilot

A big thank you

A big thank you to the staff at the Ramsgate branch but especially to Emma smith the sales negotiator she went above and beyond to keep me informed of the sales progression of my property. We found ourselves in a long chain which we had no knowledge of due to sellers that were less then truthful (not miles & Barr or Emma’s thought but another estate agents negotiator that didn’t even bother to contact us from the beginning)

Karen · 16 June 2021

★★★★★ 5/5

Trustpilot

Property purchase. Recently bought a flat through Miles…

Recently bought a flat through Miles and Barr. Found them to be very helpful and professional. They provided me with a personal adviser, Donna Bogard. She was very nice and dealt with my queries and problems promptly even when she was poorly and working from home. All the staff at Broadstairs office quickly dealt with my request for extra viewings. Would definitely deal with them again and recommend them for good service.

Carol · 19 May 2022

★★★★★ 5/5

Google

We found our next home with Miles & Barr and they've been really outstanding. Our sales negotiator, Mrs Chloe Bond in particular, has been great, fast responding to our queries and always incredibly friendly, approachable and helpful. Would highly recommend Miles & Barr as the best Estate Agents we dealt with in the recent years. Thank you so much for helping us to find our dream home!

Alexandru · 11 December 2022

★★★★★ 5/5

Google

Fran at Miles & Barr has been friendly helpful patient and very professional. She has taken the time to explain everything in detail and has been very conscientious. Thank you so far for all your support Fran

Laura · 29 October 2024