Brettsletts a trading name of Miles and Barr Canterbury reviews

★★★★★ 1/5

Trustpilot

Avoid

Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.

Not · 10 July 2021

★★★★★ 5/5

Trustpilot

Faultless

Faultless, I am usually very cynical about estate agents but Miles & Barr, Dover, went above and beyond. Even during the last few months when most EA's were closed or not interested. I managed to view and secure a sale, moving within 4/5 weeks. I would like to make a special mention to Shelley Webster, the sales progressor, she was always available and made everything so much easier.

Rachael · 15 July 2020

★★★★★ 5/5

Trustpilot

Thanks to Emily Stickler

It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)

Susie · 21 June 2021

★★★★★ 5/5

Trustpilot

Our sales Progressor

Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.

Lee-Ann · 26 July 2025

★★★★★ 1/5

Google

I was very disappointed this morning when I was told that due to "Corona Virus" I would need to book in with their Financial Advisor before being allowed to view one of their property listings. I told the sales advisor that I would happily give proof of deposit to qualify me as a legitimate purchaser (normally that would be more than sufficient) but she said that she was not "qualified" to verify that and I would have to book in with their Financial Advisor. I told her that I did not want to speak to the Financial Advisor since I already have a broker, solicitor and insurers setup, so it would be pointless for me. At which point she told me I would then not be able to view the property and we hung up. I think it is disgraceful that such a company would use CoronaVirus as a way to try to sell people mortgages and insurance etc. My advice to Miles and Barr would be to stick to selling property - and think of other things after that. I presume the owners don't know that buyers are being prevented from viewing properties like this? I can't imagine they would be too happy with that.

Joe · 13 June 2021

★★★★★ 5/5

Google

The Canterbury office has been fantastic to deal with. I was very impressed with the service I received all round, but most particularly Rhyss in the sales department assisted me in every way imaginable and I couldnt fault the service. James the mortgage advisor managed to secure us an even better deal against our current rate and couldnt be happier with the service!PositiveResponsiveness, Professionalism

Charlotte · 13 June 2021

★★★★★ 5/5

Google

A great, professional service - well worth the money - with premium marketing tools (such as virtual tours) provided as standard. Our property sold very quickly, to exactly the kind of buyer we were looking for. As my wife and I are both self-employed, we can honestly say that the mortgage advice and support from James Sayer and the team was invaluable.PositiveResponsiveness, Professionalism, Value

James · 13 June 2021

★★★★★ 1/5

Trustpilot

About time Property management did what…

About time Property management did what they are paid to do! if you have people fighting, dealing drugs and disrupting other residents Causing one of your tenants to end up on medical treatment. you should sort it out and not just turn a blind eye and do nothing as word does get around by social media...

Keith · 9 December 2023

★★★★★ 5/5

Trustpilot

Very Well done Support

What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!

Charles · 16 January 2024

★★★★★ 5/5

Google

Very kind and considerate to meet me at the station. Lynette was a mine of information about the properties I visited, as well as about the surrounding locality.

Andrew · 27 July 2024

★★★★★ 5/5

Trustpilot

Miles and Barr have been extremely good…

Miles and Barr have been extremely good communicators and always quick to respond. I found Shelley Webster made the whole process a lot easier and nothing was too much trouble. She's a real asset to the business.

Tracy · 5 February 2024

★★★★★ 5/5

Google

Alfie was great, very friendly. Took my friend and I round a few properties, gave us good information, Still looking in the Canterbury area but Miles & Barr left a good impression.

Nathan · 15 May 2024

★★★★★ 5/5

Google

We have bought and sold a property with Miles & Barr and have always had a positive experience with them. They are very reliable and every agent we have ever interacted with (over the phone or in person) has always been very helpful and kind. We had viewings recently with Georgia and Alfie who were so lovely and accommodating. The agents really made an effort to look after us and we are very grateful. Their customer service is unbeatable in my opinion.

Gaya · 13 May 2024

★★★★★ 5/5

Google

From the moment I called into Miles and Barr I felt appreciated and valued. From my initial valuation to the final sale day I was was kept upto date with all the progress. Amazing customer service skills and I loved their 'can do' attitude. Special thanks to Kevin who worked especially hard in ensuring i got an amazing price for my home. Well done everyone, I would highly recommended to anyone.

Lee · 14 June 2018

★★★★★ 5/5

Trustpilot

A great experience so far.

We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.

Alison · 3 August 2022

★★★★★ 5/5

Google

We had a viewing with Lynette and she was extremly helpful and friendly. The aftercare we have recieved has been amazing and she has been on hand to answer any questions we have had and has been brilliant in sending us further properties which could match our search criteria. Would highly recommend!

Z · 16 June 2025

★★★★★ 5/5

Trustpilot

Miles & Barr, Herne Bay Office

So far, my dealings with M & B have been viewing the properties only (and are ongoing), and I have to say that Agent Maddie has been wonderful; Personable, Professional and Communicative. Anytime I needed extra info, she went above and beyond. My one dealing with Olivia was good, too.

Artie · 3 February 2023

★★★★★ 1/5

Trustpilot

A very unprofessional, uncaring company. I would not recommend to anybody.

I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.

Denise · 30 April 2024

★★★★★ 5/5

Google

James did a fantastic job for us, helped us pick out mine and my partners first home, if we had any questions he was there to answer them for us and really took the stress out of buying a home! Thank you James for all your hard work, couldn’t have done it without you! Really appreciate it! 5*PositiveResponsiveness, Quality, Professionalism, Value

Taylor · 27 August 2021

★★★★★ 5/5

Google

We successfully moved house in December 2020 and want to thank James Sayer for his excellent mortgage advice and his other colleagues Rhyss Sawyer and Yasmine Moss for their excellent customer service. We felt very supported and well represented by the whole team navigating us through all the difficulties and delays that the pandemic situation created. We are very grateful! Thank you!

Derek · 13 June 2021

★★★★★ 5/5

Google

I listed two properties with Miles and Barr and they have been great. Their patience and understanding, at what can be a very stressful time, has been much appreciated. Aliyah has been great, so friendly with constant updates on the progress of the sale.

Lisa · 18 July 2023

★★★★★ 1/5

Trustpilot

What a miserable experience…

What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.

Faith · 5 April 2025

★★★★★ 5/5

Google

I dealt with Shannon in the Canterbury office who has been helping me with buying my first home, she has been really helpful and put my mind at ease, highly recommended agent

Esme · 13 April 2024

★★★★★ 5/5

Google

Viewed a property this past weekend. Brooke H dealt with my initial enquiry within minutes of me emailing it, she contacted me, the vendor and then both of us to confirm the appointment. She attended the viewing in person, armed with the brochure and the key facts about the property. All of us on the viewing felt that she offered exceptional customer service to all involved parties. The particular property was not the right fit for us but in the post viewing discussion she also dealt with this very professionally, listened to feedback with interest and asked if we would like to be kept informed of other potential properties - she didn't just assume that she could do so. Very happy to deal with her any time and wish all agents were as organised and professional.

Anu · 13 April 2024