Trusted Agent profile · Canterbury
★★★★★
1,301 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,301 reviews on two platforms, including 538 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Brettsletts a trading name of Miles and Barr hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotEffective Sales Process
Very happy to give a shout out to Emily Stickler at Miles & Barr Folkestone for her work as sales progressor to manage the sale of my flat recently - she liaised effectively with the buyers to enable the sale to complete in a timely fashion - great customer service
2/5
TrustpilotUnsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
1/5
TrustpilotRed card for Ramsgate branch
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
5/5
GoogleThank you to James who helped me understand what to look for when getting my first property along with assistance on the mortgage side. Really nice guy so much talent and knowledge Strongly recommend
5/5
TrustpilotDebbie & Jack - superstars!
Just moved into the Westgate area, despite what was a lengthy and stressful process, both Debbie & Jack from Miles and Barr Westgate/Birchington were absolutely superb, guiding us through the process and often going above and beyond expectations. 5* process when buying through Miles & Barr!
5/5
GoogleWe haven’t been the most straight forward of client’s but Shannon has been so very patient with us while searching for our new home. We have been very fussy at time and changed our minds a lot. Shannon was professional at all times and we would definitely recommend her if your looking for your next home.
5/5
GoogleM&B was the first company we contacted re. potentially selling our home. Ellie was very friendly on the phone and organised a valuation. Blake explained everything so well and made us feel relaxed about the process of selling a house - thank you.
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
GoogleI would not hesitate to recommend Brooke. She showed her dedication to my satisfaction by going out of her way to accommodate my viewing schedules and offering honest advice on property values.
5/5
GoogleOur experience as buyers has so far been great with Miles and Barr. I would like to thank Shannon Philipps for being especially helpful during the negotiation of offer stage. Rebecca Gravener is now helping us through the next stages and has been amazing, keeping us updated at each stage of the process.
5/5
GoogleI have been dealing with James who has been absolutely incredible. He is very professional and is always dressed very smart. I am very impressed with the service I have received. Could not recommend Miles and Barr, especially James, more!
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
GoogleWell what can I say, Miles & Barr Canterbury have made our experience of buying our first home easy and stress free. Very flexible with viewings and answering all of our questions right there and then about the property or even going away, finding out the answer for us and email later on the same day. One person in particular who we enjoyed showing us around the most was Georgia Wright. She is amazing at what she does, our first viewing was with Georgia and we really felt at ease with her. Buying a first home can be stressful and an anxious time but Miles & Barr Canterbury have been awesome. We are looking forward to picking our keys up to our new home very soon!
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
GoogleZoe Bartlett, a well of information... I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.PositiveResponsiveness, Professionalism
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
5/5
TrustpilotMolly Mallon handled my requests and…
Molly Mallon handled my requests and appointments to view brilliantly and Jake Chamberlain was very helpful in ensuring my viewing went well and satisfactorily.I could not proceed with 67 Tower Hill Dover Kent because the access steps from the street and contacted the office and Jake was contacted. Jake contacted me and we had a discussion about my reason. Overall satisfied with your services today.
5/5
GoogleMiles and Barr were able to sell my house when it had been on the market with other agents through a General Election, the chaos of Brexit, and of course the Pandemic. They offered a good deal, and a great service. Attentive and good communicators, they managed to get a lot of viewers through the doors. Their Sales Progressor, Becky White, supported the sale from offer to Exchange and was effective, empathic, and patient in dealing with all concerned.PositiveResponsiveness, Professionalism
Thank you for your kind comments, Freddie. It's great to hear that despite the challenges, we were able to help and support you through the sales process. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
TrustpilotBuying a house in the Broadstairs area
My experience of dealing with the Broadstairs Branch of Miles and Barr was positive from start to finish. They really are a first rate team and everyone my daughter and I engaged with was pleasant and helpful without being in anyway pushy, patronising or overbearing. I was particularly impressed with the viewing agents who provided access on the two visits I made to the property. They were both affable and obliging without being in any way intrusive. The person with whom I had regular contact was the Sales Coordinator for the Broadstairs office. The lady is totally professional in the service she delivers. She treated me with the utmost consideration throughout the purchase process keeping me well informed of developments and dealing with my questions and concerns in an exemplary manner. She’s cheerful, positive and exudes confidence - a real credit to the organisation she represents. I wouldn’t hesitate in recommending Miles and Barr to anyone looking to buy or sell a property in the Broadstairs area.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
GoogleJames was a delight to speak to over the phone! Even just taking feedback he sounded very professional and interested in trying to find the right house for us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brettsletts a trading name of Miles and Barr hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
