Brettsletts a trading name of Miles and Barr Canterbury reviews

★★★★★ 5/5

Google

The team at Miles & Barr delivered where others failed. The sale was not straight forward but they were successful and supported my requirement to complete by a certain date which was only 9 weeks from the initial offer, which taking into account the Covid situation was excellent. The whole team were enthusiastic, energetic and made you feel like you were the only client when speaking to them. Courtney Sweet was my liaison officer whilst the sale was proceeding through the legal formalities and she was extremely supportive and provided excellent customer service regarding keeping me updated as the process progressed. She took into account that I had imposed tight timescales, which were achieved.PositiveQuality, Professionalism

Deborah · 13 June 2021

★★★★★ 5/5

Trustpilot

I went with miles and barr to sell my…property. Excellent service

I went with miles and barr to sell my property and I am glad I did. My sales negotiator Debbie Mead was fantastic, she kept me informed through the whole process, she answered my queries promptly and always returned my calls. On completion day she went above and beyond, well done Debbie.

Debbie · 4 March 2024

★★★★★ 5/5

Trustpilot

The staff were through and ensured my…

The staff were through and ensured my case was dealt with efficiently. The staff were always friendly and answered any questions I felt needed to be asked. Moving is an overwhelming process but the staff made sure the process remained simple and made it clear what exactly needed to be done step-by-step to ensure a successful move. Overall I was very happy with the service provided and the staff should be commended for their dedication and patience.

Reece · 9 November 2021

★★★★★ 1/5

Trustpilot

Strange experience with this agent

Strange experience with this agent. We kept being told that viewers really wanted our house & then were offered a fraction of the asking price. They sent round a lot of viewers one of which offered 1/10th the asking price! Such a waste of our time. There was then a big gap with no viewings. A person then came round - offered 100K below asking & said they were a cash buyer. I did begin to wonder whether some kind of scam was in operation. We eventually took the house off the market & won't ever be going back to M&B

John · 18 March 2021

★★★★★ 5/5

Trustpilot

Perfectly managed Sale

Lisa was exceptional. There were many challenges along the way but she had the happy knack off keeping you calm and assured that things were moving in the right direction.House moves are never a walk in the park but it was a pleasure knowing I was in safe hands

Del · 18 April 2024

★★★★★ 5/5

Trustpilot

Great experience with Miles and Barr

We both bought and sold a property with Miles and Barr, downsizing from a four-bedroom semi to a two-bedroom bungalow in the next street. The staff at Miles and Barr were knowledgeable and helpful throughout the whole process, in particular Rebecca Gravener who was the progress chaser and saw everything to a successful conclusion.

Christopher · 3 January 2024

★★★★★ 1/5

Trustpilot

Appalling and shocking Estate Agent…DO NOT USE

Appalling and shocking Estate Agent that should not be in business and should be closed down. I cannot begin to describe the awful service provided by this estate agent. They never act in the owners behalf and carry out illegal practices, such as releasing a deposit to tenants before they have ended tenancy and check out is completed -which is breach of contract! Throughout the whole experience they have never acted in my interests and have always gone against what I have asked, despite me being a loyal customer for over 10 years. They are condescending, rude and no help whatsoever always belittling me on the phone, making me sound like my requests were stupid and that they were not going to complete these for me. Please read all these reviews before instructing them - we all cannot be wrong!!!!! They have caused me untold stress in an already stressful situation with a nightmare tenant that they RECOMMENDED to me and pushed for the tenancy. Please please do your research on these 'cowboy' agents.

Elle · 5 April 2023

★★★★★ 5/5

Trustpilot

Miles and Barr have been an excellent…

Miles and Barr have been an excellent team to work with, they have helped amazingly with both buying and purchase. Constant updating, and more viewings, if compared… And thanks to Becky White also with chasing up with the correspondence between solicitors, and rushing things up. Thanks, amazing job. Over all a wonderful experience.

James · 12 January 2024

★★★★★ 5/5

Trustpilot

Niamh is the agent managing our rental…

Niamh is the agent managing our rental property. We have worked with her previously and we’re delighted when she was allocated to us again. She is extremely proactive, efficient and helpful, all assets you would hope to find in a letting agent.

DrPeeplow · 6 August 2024

★★★★★ 4/5

Trustpilot

I was greeted by a friendly…

I was greeted by a friendly professional greeting from Jake Chamberlain at 1 Kentmere Avenue.Jake made sure that I saw all of the property and answered all questions asked with confidence and knowledge of his role and was respectful of the property asking if the garden could be last bit viewed to protect the carpets from dirty footwear.Jake remained friendly and professional throughout the tour.I was happy with the experience.Thank you.Tina Perks

Tina · 11 May 2022

★★★★★ 5/5

Trustpilot

Thank you Louise Daly!

Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.

PF · 7 February 2024

★★★★★ 1/5

Trustpilot

Poor customer service

My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.

Lim · 7 September 2020

★★★★★ 5/5

Google

Miles and Barr have been extremely helpful in our property search and Lynette was amazing when helping us view properties. She was prepared and well informed about the properties, having answers to any questions we had right away!

Ryan · 23 September 2024

★★★★★ 5/5

Trustpilot

Buying our first home through Miles & Barr

We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!

Xxsammyxx1989 · 27 August 2020

★★★★★ 5/5

Trustpilot

A Star Performance

The team at Miles and Barr made a real difference in our experience of selling our property. Our main point of contact, Louise Daly, is a star. Her professionalism, expertise, and communication skills shone through in smoothing out what might otherwise have been a difficult process. In particular, regular updates were very helpful in progressing the sale.

Steve · 22 September 2025

★★★★★ 1/5

Trustpilot

£60 wheeze to get verified is not helping sell your home

As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.

Bryan · 22 June 2024

★★★★★ 5/5

Google

Georgia was fantastic and had alot of key points about the house we were viewing. We came out with lots of information and was extremely happy with the service she provided us with.

Luke · 26 November 2024

★★★★★ 5/5

Trustpilot

Professional

I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)

Terence · 5 January 2024

★★★★★ 5/5

Google

We sold our house via Miles and Barr and the experience was excellent. Blake walked us through the whole process and did the valuation, the viewings and the process afterwards were organized very well. Rhys was instrumental in adressing our questions and concerns. Would certainly recommend.

Martin · 13 April 2024

★★★★★ 5/5

Google

We made several visits to Canterbury to view properties and the whole team in the office were friendly. very helpful and made us very welcome. Lynette shone, on the various visits showing us numerous properties and was very knowledgeable about the properties and the surrounding area. We never felt pushed for time (as we do ask questions!). Once we put an offer in on a home, Rhyss took over the process. If we had a question, we always got straight through to Rhyss who was very much on the ball. Sadly, due to our own house falling through, we had to pull out of Canterbury. When we are up and running again, we shall certainly be returning to Miles & Barr Canterbury. We could not recommend them highly enough.

The · 3 December 2024

★★★★★ 5/5

Google

Georgia was brilliant very helpful and had so much patience we saw 4 houses with her and she gave us the time we needed to view them. Would definitely recommend a viewing with her again.

Karen · 17 October 2024

★★★★★ 1/5

Trustpilot

One star is quite generous

One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.

Sleeplessinsun · 28 February 2020

★★★★★ 5/5

Trustpilot

Effective Sales Process

Very happy to give a shout out to Emily Stickler at Miles & Barr Folkestone for her work as sales progressor to manage the sale of my flat recently - she liaised effectively with the buyers to enable the sale to complete in a timely fashion - great customer service

MW · 3 January 2024

★★★★★ 2/5

Trustpilot

Unsure

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing

Gabrielle · 19 May 2026