Brettsletts a trading name of Miles and Barr Canterbury reviews

★★★★★ 5/5

Trustpilot

Dependable from start to finish.

We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.

Tony · 10 January 2024

★★★★★ 5/5

Google

From the start they have been great! Very open and honest with any questions we've had in regards to purchasing a property. Georgia was amazing showing us around a property, she was very personable and relaxed but still knew what she was talking about and answered all our questions without hesitation. We are very much looking forward to continuing to work with her over the foreseeable future regarding our property needs. Thank you!

Gabi · 29 May 2024

★★★★★ 5/5

Trustpilot

Finally made it!

We recently moved into our new property after a long, tiring and stressful process. I can honestly say that without Rebecca Gravener from the Herne Bay branch, I don't believe we would have made it into our new home before Christmas. Throughout the entire process Rebecca kept us informed, was upbeat and oh so helpful. Eternally grateful to Rebecca for her help, constant pushing and following up. I believe that Rebecca is one of the best assets Miles & Barr have!

Sarah · 4 January 2024

★★★★★ 5/5

Trustpilot

Moving home is always a pressured…

Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…

Ryaeden · 3 January 2024

★★★★★ 5/5

Trustpilot

Incredible service from Miles and Barr Herne Bay

Incredible service from Miles and Barr - everything was hassle free from the first viewing to getting my keys. My Sales Progression contact, Emily Stickler was professional, trustworthy and personable, I always felt we were on the same team. I love my new home. I am eternly grateful for the platinum level service I received as a buyer.Emily was the epitome of professionalism, courteous, trustworthy and reliable. She always made me feel like we were on the same team to get to exchange. I never *ever* want to move again - it's always a bit stressful, even when you're with A team estate agents, but if I ever have to move, I know who to trust.

Deb · 3 January 2024

★★★★★ 5/5

Trustpilot

I recently purchased my home through Miles & Barr

I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.

Lisa · 15 December 2025

★★★★★ 5/5

Trustpilot

Excellent service from Louise

Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team

Steve · 20 March 2024

★★★★★ 5/5

Trustpilot

Very positive experience.

Everyone at Miles & Barr Canterbury have been very helpful and friendly in the lengthy negotiations to sell my property. They always responded promptly to any enquiry I made or problem I was experiencing, which was very helpful in reassuring me. Thank you.

Mary-Ann · 15 December 2025

★★★★★ 5/5

Trustpilot

Made the stressful experience of selling as easy as possible

I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!

Noriko · 7 October 2026

★★★★★ 5/5

Trustpilot

Successful Sale of my Home 2023

I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr

Susan · 3 January 2024

★★★★★ 5/5

Google

Blake was amazing at showing us round properties. We weren’t by any means the easiest buyers being picky with all our requirements but Blake showed us a property which despite looking extensively we hadn’t seen on any of the online portals which really was exactly what we were after. We have purchased one property through miles and Barr already. Honest EA’s which really helped making finding a home an enjoyable experience.

Arthik · 13 May 2024

★★★★★ 1/5

Trustpilot

Never use again - Steer clear

Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.

THLCH · 27 October 2023

★★★★★ 5/5

Trustpilot

5* service and support from all at miles and barr.

From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.

Kat · 12 May 2026

★★★★★ 5/5

Trustpilot

Information request

Louise provided the information I needed very quickly and with minimum fuss

Tim · 21 July 2026

★★★★★ 5/5

Trustpilot

Highly commendable service

They made the whole process from viewing to completion seamless and we were carried along each step of the process.

Bisilola · 23 May 2026

★★★★★ 5/5

Trustpilot

Thanks FOR GREAT SERVICE LOUISE…

Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.

MERDUK · 21 July 2026

★★★★★ 5/5

Google

The estate agent Lynette was really helpful and informative when showing us the property Luke was was very helpful with all the paperwork side of things and we are now in the process of buying the property

Caroline · 24 July 2025

★★★★★ 3/5

Google

The agent that took over from the sales Team when the sale was agreed, was excellent. I would recommend Denise but the sales team were not good on communications or following instructions which should have been on my records such as not to call on Thursdays or Fridays and to email instead. Initially I felt the team did not promote the house sale until Miles and Barr were given notice due the lack of expectations given from the valuer. A buyer as found within a week after giving you notice !

Mandy · 17 August 2023

★★★★★ 5/5

Google

In our recent process of looking to buy a house I just wanted to give a shout out to Lynette at Miles & Barr. We have liaised and arranged quite a few properties to view and her knowledge and advice has been outstanding. She has been wonderfully personable and very kind on what has been a very long and sometimes stressful journey for us. Thank you for your time, patience and knowledge in helping us with our search for our home in the Canterbury countryside.

Joanna · 17 August 2023

★★★★★ 1/5

Trustpilot

The worst estate agents I have ever…

The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!

Jean-Francois · 27 June 2024

★★★★★ 5/5

Trustpilot

Great job

Becky provided a great service and was easy to communicate with 😁

A · 1 July 2026

★★★★★ 5/5

Trustpilot

Very helpful and knowledgeable

Daniel · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent customer service and always…

Excellent customer service and always there to answer any queries.

Ms · 10 July 2026

★★★★★ 5/5

Google

We recently had the pleasure of working with Rebecca during the process of buying and selling our new home, and we cannot praise her efforts enough. Rebecca's communication skills were outstanding, keeping us informed at every stage of the transaction. Rebecca went above and beyond to ensure that everything worked out smoothly. We really appreciate all the effort and hard work, thank you so much!

Toni · 22 May 2024