Trusted Agent profile · Canterbury
★★★★★
1,301 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,301 reviews on two platforms, including 538 Google reviews rated 4.7.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst class and professional.
Great communication and support from Louise Daly. It’s always stressful selling a property, particularly when solicitors can be so unresponsive, however Louise was very professional and kept us in the loop all the way. She even took calls / e mails when on holiday to try and get the sale over the line. First class from Louise and the Miles and Barr team in Margate.
5/5
GoogleRebecca has been awesome from the start, very professional ,great communication with a real personal touch. I didn’t have the best solicitors so things were difficult but Rebecca was there to support and answer questions, even emailing me out of hours. I would highly recommend Rebecca as an agent. Thanks again.
5/5
GoogleFran was already at the house when I arrived to view it and she introduced me to the owner. Although it had only just come onto the market she seemed very familiar with the property and showed me around in a very confident, professional and helpful manner.
5/5
TrustpilotAmazing service, highly recommend
Me and my expecting partner were look to move back to the Thanet area, and I can’t be more pleased with the service, work rate and general help that I have received for Miles and Barr. We was in a time limit situation which added pressure to the whole ordeal but all the staff were so great in assisting with bookings, viewings and communication. Anna who handled our application once we had found a suitable place went above and beyond with her personal service and work rate and without her hard work we would still be looking. A big thank you Anna and all at miles and Barr who have made this move possible. We have a dream place found within our limited time fame and budget.Thank you all once again for your impeccable service and professionalism and all who went the extra mile
5/5
GoogleI’ve been looking at purchasing my first property so I’ve been in regular contact with Fran from miles and bar . She has been so helpful and has all the answers I needed to make finding a property easier . Thank you Fran for all your help !
5/5
GoogleWe're in the early stages of our house hunt, and Olivia Petri at Miles & Barr Canterbury has been very helpful; we've looked at a couple of Miles & Barr houses so far, and are returning for another viewing soon. I've now received a lot of extra support (inc. mortgage guidance in these turbulent times) and property alerts (surprisingly relevant), and Olivia is very responsive and easy to get hold of.
5/5
GoogleThe young lady that has been dealing with putting my bungalow on the market is marvellous. Aliyah is very professional with a personal touch, making the whole business seen so easy, which I am sure it is not. Aliyah thank you for the kind and helpful attention you have shown me.
5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
5/5
TrustpilotA very good selling process led by Emily
Emily was great throughout the selling process as were many of the team I dealt with (Maddy, Kayleigh, Sam).
4/5
TrustpilotOverall very satisfied
Unfortunately, we had a poor experience with the Canterbury sales team for our first attempted purchase - we were not told the property was going through probate until after we had spent circa £1500 on surveys and legal fees. £1500 and approximately 2 months of wasted time.Once we moved from the sales team to sales progression for the second property we were very well looked after and Rebecca was superb - see below.Rebecca in sales progression was excellent. Communication is so important and she was accessible and kept us right up to date. I really felt she wanted to get things moving as much as we did. I was confident she was working hard behind the scenes liaising with the legal teams and the vendor.
5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
5/5
GoogleIt’s been an absolute pleasure dealing with Miles and Barr. I’m moving to the area so I’m also learning about areas and locations but Brooke has been absolutely incredible at giving me all of the information and showing me around homes that perfectly match my criteria. Thank you for making this process so enjoyable Brooke! Very impressed.
5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
5/5
GoogleIt’s been an absolute pleasure dealing with Miles and Barr. I’m moving to the area so I’m also learning about areas and locations but Brooke has been absolutely incredible at giving me all of the information and showing me around homes that perfectly match my criteria. Thank you for making this process so enjoyable Brooke! Very impressed.
5/5
GoogleGreat experience so far with Miles & Barr. Rhyss has been helpful and easy to contact. He has answered all of our questions and made the process smooth & easy.
5/5
GoogleWe had a really good experience with Rhys showing us around a house this morning, he was really helpful. Thanks very much.
Dear Hollie, Thank you so much for taking the time to leave such a lovely 5-star review! We’re absolutely delighted to hear that you had a really good experience with Rhys during your viewing this morning in Canterbury. He takes great pride in being approachable, knowledgeable, and helpful - so it’s wonderful to know that came across. We’ll be sure to pass on your kind words to Rhys, as feedback like this really means a lot to our team! If you have any questions, would like a second viewing, or need any further support with your property search, we’d be thrilled to help! Best wishes, The Miles & Barr Team
5/5
GoogleGreat Service from Miles & Barr Canterbury! The team was incredibly helpful throughout my mortgage process, explaining …
Dear Ojo, Thank you so much for your kind 5-star review! We’re delighted to hear that our team were able to support you so thoroughly throughout your mortgage process. … More
1/5
TrustpilotI contacted Miles n Barr for a valuation…
I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.
I’m sorry to hear you feel you haven’t had a good experience in your communications with us. I understand your property has been on the market with several estate agents over the last couple of years and disappointingly remains unsold, so you are looking to change estate agents and contacted us. We pride ourselves in giving honest advice on price and marketing and have a duty of care to do so. Agreeing to market a property at a price that the market dictates is not accurate or is too optimistic will only further delay finding a buyer for you. Having spoken to the branch manager, Joe, he advises he has called you on various occasions but hasn’t yet received a returned phone call from you. If you would prefer to communicate with Joe over email, please contact him at Joebull@milesandbarr.co.ukThank you for your review, we hope to hear back from you soon.
5/5
TrustpilotAmy Whiffin - Folkestone Branch
My wife and I would like to thank Amy Whiffin of the Folkestone branch of Miles and Barr for an extremely pleasant and professional 3 years in charge of our rental property. Throughout our time, Amy listened and dealt with any issues we had promptly and professionally. Any time we spoke or met, she was a pleasure to meet and converse with. If you are looking to rent property in the Folkestone area, we would highly recommend Amy as an agent. Thank you
5/5
GoogleMe and my boyfriend went to look at a rental property earlier and a lovely lady named Mia, from miles and bare, showed us both around. She helped us envision our foreseeable future within the property and helped put our minds at ease with any slight concerns that we had. She was very helpful! Thank you Mia
5/5
GoogleWe had a viewing today of a lovely spacious flat in Canterbury. Mia was brilliant, very helpful and answered all of our questions. I would really recommend Miles & Barr as they have amazing customer service and there is lots of communication which I really appreciate, especially when going through the stress of finding a new home!
5/5
TrustpilotMy interaction with officers of the Miles and Barr
My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.
5/5
GoogleLynette was a great help when viewing 4 properties across Canterbury. She was knowledgable about all the different areas and had a good idea of what we were looking for in a house! Highly recommend booking viewings across the city on one day- and with Lynette
1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
