Trusted Agent profile · Canterbury
★★★★★
1,302 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,302 reviews on two platforms, including 538 Google reviews rated 4.7.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotHaving dealt with Miles & Barr I feel…
Having dealt with Miles & Barr I feel compelled to write this review.
Thank you for your wonderful feedback. We are thrilled to hear that you found our support to be professional and efficient. It’s great to know that Abi provided you with exceptional service. We truly value your business and are here to help whenever you need us.
5/5
TrustpilotFelt very supported by Louise during…
Felt very supported by Louise during the process of the sale. Very good at communicating and always gets back very quickly.
Thank you for sharing your experience, Pascal. We're delighted to hear you felt supported throughout the sale and appreciated our quick communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMy house was on the market for a long…
My house was on the market for a long time before it was sold. Everyone at Miles & Barr were very supportive and did everything they could to help us get a sale. Scott was very helpful along with the rest of the team.The person who stood out the most was Debbie Mead the Sales Progressor. Debbie was amazing and worked tirelessly to get things sorted out for us. She was responsive and empathic towards our situation and was very knowledgeable about the whole selling process. She liaised with the solicitor and pushed them along when they were not completing things in a timely manner. Debbie made the whole process much easier for us and we trusted that she was always working to support us. Thank you Debbie.
5/5
TrustpilotEfficient and Supportive Throughout
The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week
Thank you for sharing your positive experience, Nicholas. We're delighted to hear that our support made the sales process feel efficient and seamless for you.
5/5
TrustpilotGreat service. Smooth process
Great service. Kept us informed all along. Always there to answer questions. Made the sale of house very smooth and staff were very helpful at the Margate branch.
Thank you for your wonderful feedback, Shas. We're delighted to hear that our team provided you with excellent support and kept you informed throughout the process. Our goal is to ensure a smooth experience, and it's great to know we achieved that for you. If you need anything else, please don't hesitate to reach out to us
5/5
GoogleI was shown around 2 properties by the lovely Mia Stephen’s . Mia was very knowledgeable about each property and gave us plenty of time to have a proper look around . Looking for a new home can be very daunting and Mia with her friendly , bubbly personality put us very much at ease . She explained everything in great detail and has kept me up to date on everything since the viewings . I have rented with Miles and Barr before and would highly recommend them . Nothing is too much bother and I have found all of the staff to be very approachable and helpful .
5/5
GoogleWe first marketed our property with M&B 15 months ago and, despite some initial issues with the proposed sales particulars, we received 20+ escorted viewings by the team at Canterbury. Feedback was prompt and helped inform further (sometimes difficult) discussions regarding pricing and the changing market conditions. Once we secured a sale all background checks were completed efficiently. The process had to be stalled (due to our personal circumstances) and, once restarted, was rather challenging for a number of reasons. During this time Bradley and the team were tenacious and demonstrated a high level of professionalism towards us and the buyers. Bradley balanced our competing needs and demands efficiently and sensitively until the sale was completed. I'm happy to recommend Miles and Barr to others.
5/5
GoogleVery happy with the service we received during a viewing we recently attended. Mia was very helpful and welcoming while showing us round the properly, she made us feel very comfortable. She was happy to answer any questions we had and had the answers at the ready for us. After the viewing she kept us in the loop with the next stages during the process which was very helpful. Very good service would definitely recommend. Thanks Mia :)
5/5
Trustpilotjade was amazing she was there every…
jade was amazing she was there every step of the way. thank you so much for all your help
Thank you for your kind words, Shani. We're thrilled to hear that Jade provided exceptional support throughout your journey. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotI was shown around 2 properties…
I was shown around 2 properties yesterday by a lovely lady called Mia Steven’s from Miles and Barr . Looking for a home can be very stressful and Mia put us at complete ease . She was very bubbly , chatty lady and answered all of our questions . Mia gave us plenty of time to look around each property and explained in great detail what would happen next . I would highly recommend Mia to anyone who may find the process of finding a home for your family a tad daunting . Very highly recommended
5/5
TrustpilotFelt like they had my interests at…
Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly
Thank you for sharing your wonderful experience, Joshua. We are thrilled to hear that you felt we had your best interests at heart and that our team provided professional and friendly support. We strive to deliver a seamless experience. If you ever need further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotGreat experience
I am delighted with the exceptional service provided by Miles and Barr, and I want to give special commendation to Donna, my dedicated agent.Donnas’s management of my flat has been outstanding. She handles urgent repairs, regular maintenance very quickly and efficiently. Her detailed and timely emails to keep me in the loop has made communication easier and made me feel confident about speaking to her in the future The Agency's reliable service and has made my experience incredibly positive. If you're seeking a trustworthy lettings agency with a personal touch, look no further. Thank you Donna and everyone at miles and Barr
5/5
TrustpilotBroadstairs Branch - Charlotte Silk and Lisa Cook.
I initially registered with a couple of the smaller “family” agents in Broadstairs to sell my house and look for another but genuinely lost faith in the whole process until I decided to go with a refreshingly unpushy Charlotte in Broadstairs who helped me find my dream home. Through no fault of Miles and Barr, it’s taken a while to get to exchange but Lisa Cook has been fantastic in calmly dealing with everyone involved and offering advice and guidance all the way through since offers were accepted. I’ve just exchanged and can’t wait to move. 100% recommend.
5/5
GoogleMiles and Barr have been helping my mother find a new home near Canterbury as she is down sizing.all the team have been most helpful in this process however a special shout out to Lynette who has honestly gone above and beyond with showing us properties…squeezing us in to view places that she felt would suit us.advising and guiding us with care attention and humour.what a fabulous estate agent she is.
5/5
TrustpilotOutstanding Agents from marketing…
Outstanding Agents from marketing through sale and ultimately completion. Bradley, Louise and the whole team have worked hard to see the sale of my property through to final completion. They achieved my sale in less than the 16 to 20 weeks expected in a difficult market but managed it extremely professionally.Special thanks to Louise Daly for keeping me well informed on all the good and bad that happens in this process. I highly recommend this well managed agency
5/5
TrustpilotSale and purchase
Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.
We're so glad to hear our team provided exceptional service and kept you well-informed throughout the process. Thank you for your kind words.
2/5
TrustpilotSlow progess and lack of clarity
We contacted someone at the company and arranged a viewing. Only to be told that this person had decided they weren´t able to show us around. Rather than inform us that someone else was taking up our request they transfered us onto someone else who then tried to cancel the viewing.
5/5
GoogleHaving now moved my portfolio of rented properties to Miles and Barr, I have found their service and follow up confirmation emails most helpful, as I am sure my new tenants have also appreciated the prompt attention to their registration etc.
Dear Simon, Thank you so much for taking the time to leave us your review. We are thrilled to hear that the transition of your property portfolio to Miles & Barr has been a positive experience and that our service and follow-up communications have been helpful and reassuring. Providing clear, timely updates is something we place great importance on, so it is especially rewarding to know that this has been appreciated by you and your new tenants alike. Thank you again for placing your trust in our team. We look forward to building a long and successful working relationship and continuing to deliver the high level of service you expect. Best wishes, The Miles & Barr Team
5/5
TrustpilotI used Miles and Barr as the company…
I used Miles and Barr as the company are local to the property i was selling. My initial contact and interactions with Ryan of the Westgate branch were excellent and he was able to answer all my questions or find an answer. I felt valued as a client. This continued through my sale and the help of Debbie Mead. Excellent. She answered ALL my emails and phone calls and was able to help with interactions between the buyer and Myself and Solicitor. Debbie was robust at problem solving and i don’t think the sale would have been as smooth if it wasn’t for her and her work behind the scenes. I would recommend the company and staff above highly.
5/5
TrustpilotExcellent customer service from Louise
I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough
5/5
TrustpilotInvaluable support from Louise Daly
When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.
5/5
TrustpilotLisa Cook - angel in disguise!
House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!
5/5
TrustpilotGreat customer service and care
At Miles & Barr Deal, Luke Payne and the team have provided spot on customer service and advice from day 1. Professional and knowledgeable, Luke has also shown care for our situation. Ella Doncaster has worked efficiently to assist us through the admin process and get the house marketed quickly, nothing has been too much trouble with any changes requested. Every person on the end of the phone has been reassuring and helpful - from compliance to sales. We look forward to the team selling the house soon. Thank you.
5/5
TrustpilotWas very happy with miles and Barr the…
Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person
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