John Shepherd Cannock reviews

★★★★★ 5/5

Trustpilot

I am a first time renter and so was…

I am a first time renter and so was apprehensive at first with the process with it being around Christmas and also during these unprecedented times. However Brendan was extremely helpful and answered any questions I had, very responsive, and updated me throughout the process. I can’t recommend him enough, or John Shepherd as a company.

Liam · 24 November 2020

★★★★★ 5/5

Trustpilot

Excellent customer service from Lettings team

I would like to offer my sincere thanks to Ailish and Rickie in the lettings team for all of their hard work and perseverance in securing my new tenant. Despite all of the obstacles in play due to COVID, they showed completed professionalism and commitment throughout and have been a pleasure to deal with.Many many thanksChris

Chris · 20 November 2020

★★★★★ 5/5

Trustpilot

I’ve recently moved in to my new rental…

I’ve recently moved in to my new rental property thanks too Brendan Pearce of john Shepard’s .Brendan was really helpful through all the stages we needed to fulfil and was always on the end of the phone to talk us through any problems . I wouldn’t hesitate To recommend john Shepard and obviously Brendan ...thanks guys

Michael · 18 November 2020

★★★★★ 5/5

Trustpilot

Thanks kelvin

Thanks kelvin, for helping me out. The process was smooth and easy😊👍🏻

Nishita · 31 March 2026

★★★★★ 5/5

Trustpilot

I had a viewing with Millie

I had a viewing with Millie. She was so helpful and kind, explaining everything very well, and following up with all details I asked her. Eventhough the landlord didn’t proceed with my application, but I am completely happy with Millie’s help and support.

Chiman · 11 June 2025

★★★★★ 5/5

Trustpilot

First time tenant

Despite being unfamiliar with the letting process and searching for a student flat at a time when most properties were already taken, Kelvin Zakeyo from the John Shepherd Estate Agents guided me through every step as a first-time tenant.

Breann · 7 May 2026

★★★★★ 5/5

Trustpilot

The best estate agent I never used!

I didn’t opt to use John Shepherd when selling my house. I had nothing but issue after issue with my estate agents and solicitors. John Shepherd Cannock branch were the agents who sold me my house and honestly they were brilliant. I dealt with Natalie mostly but sometime Spoke with Mia and Adrian. They all went above and beyond to help me and I got more information and action from them than I did my own estate agents and solicitors. My only regret is that I didn’t use them in the first place. Thanks for everything you did!!! Kris

Kris · 25 March 2022

★★★★★ 5/5

Trustpilot

My experience with John Shepherd has…

My experience with John Shepherd has been truly outstanding from start to finish. The company has been professional, organised, and supportive throughout the entire process, which made everything far less stressful and much more reassuring for us.

Azar · 18 May 2026

★★★★★ 1/5

Trustpilot

This is the worst place for tenants and…

This is the worst place for tenants and landlords❗️I did the application to rent a house (15 cherry walk) and I sent all the documents that I had to sent like payslips, p45, p60 and they took 4-5 weeks to proceed. The last thing they asked me is to give them access through a link to my online banking, this seem more like a fraud so be careful people. This people keep the properties of landlords on purpose for months and not renting them out as soon as possible so the landlords can pay their mortgage. If someone wants to rent a house don’t try it here because they’ll keep a deposit and make you wait a long time and they’ll find something so you don’t get a refund, so is not worth it the wait and for the landlords who want to rent out their property don’t waste your time here.

El · 26 September 2023

★★★★★ 5/5

Trustpilot

Akeem has been so helpful

Akeem has been so helpful. He really helped my renting experience, he found me a great new flat after having to leave a previous one and went above and beyond to meet my needs.His communication between myself and the Landlord was handled very professionally and all made to be very easy! I am super impressed and really glad I have l continued renting with John Shepherd, Akeem really contributed to that.

Jessica · 10 March 2023

★★★★★ 5/5

Trustpilot

quick responses and very helpful

Joe Farrar gave a quick responses and has been very helpful with finding/securing my house, would recommend

Chris · 12 February 2026

★★★★★ 1/5

Trustpilot

My poor experience with John Shepherd was…

My experience with John Shepherd was nothing short of frustrating. From the moment I engaged with them, it was evident that their primary focus was on making a sale, and they were incredibly pushy about it.To add to the annoyance, they consistently addressed emails to me incorrectly, which demonstrated a lack of attention to detail and professionalism. It felt like they were more interested in closing deals than in providing a smooth and respectful customer experience.Overall, my interaction with this estate Agents' was marked by pushiness, careless communication, and an overall poor experience. I would caution anyone looking for a more client-focused and respectful real estate agency to steer clear of them.

No · 23 September 2023

★★★★★ 4/5

Trustpilot

Student Portfolio Experience

Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.

Spindlewood · 16 January 2026

★★★★★ 1/5

Trustpilot

This is a very bad company

This is a very bad company. I had a bad experience with them. They don't know how to deal with tenants. Once I spoke to one of them ( I can give the details of this person and the brach), she shouted at me. If you have a problem with them, they don't tell the truth. If you see an adv for accommodation from them, please don't contact them even if the house/flat is very good. You will face a lot of problems after you sign the contract. They will cause a lot of trouble to you. I dealt with many agents (around 3) and this is the worst one. If you need more details about them just comment and I will tell the whole story

H · 19 September 2023

★★★★★ 5/5

Trustpilot

Fantastic experience dealing with John…

Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.

Arjun · 16 May 2025

★★★★★ 5/5

Trustpilot

Happy customer!

We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.

Vicky · 23 March 2025

★★★★★ 5/5

Trustpilot

Definitely recommend!

I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!

Molly · 16 November 2020

★★★★★ 1/5

Trustpilot

Not Doing the Job

John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.

Richard · 20 March 2025

★★★★★ 5/5

Trustpilot

Harry was always helpful

Harry was always helpful, informative and professional when guiding us through the house buying process. He ironed out the few problems that did arise and kept us fully up-to-date with procedings.

Andrew · 31 March 2025

★★★★★ 5/5

Trustpilot

kelvin zakeyo took interest with me he…

kelvin zakeyo took interest with me he showed room i suggest him who needs

Arda · 21 February 2026

★★★★★ 5/5

Trustpilot

This is my first time to rent a house

This is my first time to rent a house, so I don't know a lot of questions. Kelvin answered many of my questions patiently and actively helped to solve problems. It's a great experience!

Nana · 19 August 2025

★★★★★ 5/5

Trustpilot

Great sale in a difficult market

Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment.Thank you very much Jack and Natasha

Martin · 23 July 2022

★★★★★ 5/5

Trustpilot

Great help from Quentin

I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!

Mub · 19 March 2024

★★★★★ 5/5

Trustpilot

Quentin was a huge help to throughout…

Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.

Oluwanifemi · 15 March 2024