Trusted Agent profile · Cannock
Verified
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
GoogleJust want to say that I have been working Lois and Jo at Johnshepherds and would highly recommend them to manage your properties. They have been truly amazing. Thank you so much guys.
Thank you for your review Adam, much appreciated. This has been shared with the team!
5/5
TrustpilotCaitlin MacDonald
Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!
5/5
TrustpilotGreat!
Just moved into my new place and honestly had such a good experience!
Thank you for sharing your wonderful experience, Amy. We are thrilled to hear that Elisha provided you with such professional and helpful support during your move. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotThey have a good knowledge of the local…
They have a good knowledge of the local property in a wide area of the Midlands.
Thank you for your review. We are so glad to hear that you found our staff helpful and knowledgeable about the local property in the Midlands. We look forward to supporting you again in the future.
5/5
TrustpilotHonest, efficient & hard working staff.
I was initially with another estate agent but due to their incompetency, I moved to John Shepherd. Jordan was excellent in communicating with us in selling my house. They managed to find 2 buyers but unfortunately they pulled out at the last minute which was no fault of John Shepherd. Nevertheless, John Shepherd continued to work hard and found a reliable buyer within a few weeks.Natasha Watkins dealt with my sale and I have to say she was brilliant in answering my queries and communicating effectively. There was no hidden cost and their fees was nominal. I would strongly recommend John Shepherd for purchase or sale of any property.ThanksKumar
5/5
TrustpilotJohn Shepherd & Millie
I have found John Shepherd to be professional to deal with when I rented the lovely apartment in Henley. In particular, I found Millie to be efficient when checking me out … I found her professional with excellent communication skills. I will be asking Millie to help me in the future to source another property once I have sold.
5/5
TrustpilotLily - Star of the John Shepherd
I had the pleasure of working with Lily, and I couldn't be more thrilled with the exceptional service she provided. From the moment I began my search for a new house, Lily was there every step of the way, making the entire process smooth and stress-free. She guided me through the rental process, explaining every step. I highly recommend John Shepherd anyone in need of a letting agent.
5/5
TrustpilotLease taken over by john shepherd …
My lease for the apartment from another estate agent was taken over by john shepherd in feb 2024 and Caitlin was absolutely wonderful and helpful. She was always responsive in emails and answered questions if needed . That’s a totally completely different experience from the previous estate agent . Well done Caitlin .
5/5
TrustpilotOur last tenant has been absolutely…
Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done.Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.
5/5
TrustpilotJordan is a legend - thank you!
Where to begin - from my first meeting with Jordan all the way through to completion he was so dedicated, diligent and personable. He made life so much easier at such a stressful time. My partner and I felt he was a huge part of our house moving journey, it felt he was personally invested and sincerely cared about our situation. We had a difficult move, and he was kind enough to answer our many calls with calmness and optimism. We always felt he was going above and beyond, and can't thank him enough for all he did - he kept us sane! Would 100% recommend Jordan to anyone selling or buying
5/5
TrustpilotExcellent service from Michael Nabarro…
Excellent service from Michael Nabarro and the team. I became a landlord for the first time, and Michael kept me fully informed and made the entire process easy.
Thank you for your feedback.
5/5
TrustpilotFaith was very helpful in the renting…
Faith was very helpful in the renting process. Thank you!
1/5
TrustpilotIncompetent Liars
We viewed an apartment in Derby for a client who was overseas at the time. We parked up in the parking space assigned to the property, and waited for Tanisha to turn up - half an hour late she turned up.....
Thank you for your review and feedback, which is appreciated. This appears to be a duplicate review, we can confirm that this has been escalated to the team, can I please ask that you email lily.johnson@johnshepherd.com with your contact details so we can ensure contact is made once investigated. Thanks, John Shepherd.
5/5
GoogleAbsolutely perfect from start to finish.
Thank you for sharing your experience with us Alex and Linda. We are thrilled to hear everything was perfect from start to finish. Our team strives to provide professional and reliable guidance, and your feedback truly motivates us. We look forward to supporting you again in the future.
1/5
TrustpilotBunch of thieves
Do not, i repeat do not apply for one of their properties, regardless as to whether you need a guarantor and then pay them the over £100 for referencing checks to take place. Granted, a box I did not acknowledge on the paper original form provided, I notified goodlord referencing about prior to ANY checks. The estate agent seeing that this was the case said there was a way around it and asked the landlord if they would take a tenant with a guarantor. Due to the landlords refusal, they said goodlord noticed the difference between both applications and thats why I was declined. I notified them in their application, just missed it on the original document. Requested to pay over 100 even though referencing was cancelled in the middle of processing my application, with references due. DO NOT USE THIS ESTATE AGENTS, AT ALL- YOU'VE BEEN WARNED. EDIT: A over a year later a response, the typical display of the level of customer service to be expected. I went to the establisment in person to express my concern and no regard was given in the same way as this review. I can't emphasize my review enough and because I need to keep it clean, I will re-iterate DO NOT USE THIS ESTATE AGENTS, AT ALL- YOU'VE BEEN WARNED.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFantastic Experience
Can't thank Maisy enough!
5/5
TrustpilotSenka was excellent the first time we…
Senka was excellent the first time we rented out our home, she was the same for the second time. She, and the team working with her, supported us through the process professionally. This time there were more problems but the processes at John Shepherds identified concerns and stopped longer term problems developing. This was frustrating but so glad that the measures worked. We now have tenants that we are confident will be as good as the previous ones.
5/5
TrustpilotWould Recommend- Four Oaks Branch
Positives: they were very quick to get back to me when I applied for the flat I’m renting . Communication has always been very quick and efficient. Any issues I have had so far in my flat have been dealt with straight away. I would like to mention Leah who has been a star dealing with any queries and issues right from the very beginning. Leah is definitely a precious commodity to John Shepherd and the reason why I feel so comfortable and looked after during my tenancy. Leah is lovely and incredibly efficient at dealing with issues. Nothing is too much for her: I am feeling happy and very settled in my flat . ConsThe only issue I had , which is not John Shepherd’s direct fault, is the company they use to check references, Goodlord. I found it virtually impossible to speak to a human being. You can use the webchat. However , you “speak” to a bot after 5pm which proved a waste or time and it was incredibly frustrating. They use a software to collect information and documents and it is a straight forward if you upload exactly what they ask for. In my particular case , I have 2 different employers. One of them , BCC, had not issued payslips for the last 2 months ( they are revamping their payroll system and having issues with this) . So I wasn’t able to provide Goodlord with April and May payslips from 2 of my jobs as I didn’t have them. I emailed them via the Bot to inform them of what was happening. Someone from Goodlord left a message on my phone, suggesting to upload my work contracts and a letter from my employers, so I followed their advice and uploaded all the information as per requested. A few days later I was informed by John Shepherds that my salary did not match what I had stated in my forms when applying for the property ( Goodlord passed the information onto them)It was obvious that Goodlord was not looking at the contracts and extra information I had uploaded. They were still only taking into account the salary they could see from the payslips. The effort made to explain the situation, the contracts, the employers letter and the bank statements were not being taken into consideration. A simple 5 minute call with a human being would have been in enough to sort the issue out. In the end Sam from John Shepherd ,got in touch with them and sort it all out for me. It all got sorted out in the end but all the stress would have been avoided by speaking to a human being and not to a bot.
5/5
TrustpilotVery patient reliable and helpful…
Very patient reliable and helpful throughout the process
Thank you for your review. We are glad that you found our team patient, reliable, and helpful. We appreciate your positive feedback and look forward to supporting you again in the future.
5/5
TrustpilotHad a great experience getting my…
Had a great experience getting my property ready and rented in a short period of time. Michael Nabarro was very helpful and efficient throughout the process.
Thank you for your feedback.
5/5
TrustpilotAmazing estate agents
John Shepherd estate agents are one of the best. Our application was easy, well-coordinated and stress-free. The staff are all professional and helpful, but Lily is outstandingly amazing. The apartments itself is what you see, what you get. We did an online viewing, and we decided to pay for the flats. We were happy when we saw the apartment physically. I will definitely recommend them to anyone.
5/5
TrustpilotThe chased and sorted my issue right…
The chased and sorted my issue right after they were made aware. Fantastic people and awesome service
Thank you for sharing your wonderful experience. We are glad our team was able to resolve your issue promptly. We look forward to supporting you again in the future.
5/5
TrustpilotMarketing and viewing
I instructed John Shepherd to market one of my properties to let in Derby.
Thank you so much for your review. We are pleased to hear that Paula provided you with responsive, transparent, and professional service during the marketing of your property. Your trust in us means a lot, and we look forward to supporting you again in the future.
5/5
TrustpilotWe are very happy with our service
We are very happy with our service, especially from the team at the Burton branch who are excellent at looking after our properties and tenants in the local area. I would highly recommend.
Thank you for your kind review of our services. They are very much apprecaited!
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