5/5
TrustpilotReplaced the furniture immediately as…
Replaced the furniture immediately as reported the damage. Thanks!
Agent replied · 7 July 2026
Thank you for sharing your 5* review with us!
Trusted Agent profile · Cannock
Verified
John Shepherd Cannock reviews
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Cannock
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJoe F = amazing
Joe F is an amazing agent and on top of that an he’s absolute delight!!
Agent replied · 21 May 2026
Thank you for your review, we are so happy to hear about your positive experience!
1/5
TrustpilotAvoid John Shepherd Letting Agency
My experience with John Shepherd has been extremely disappointing and, frankly, unacceptable.
Agent replied · 16 June 2026
Thank you for sharing your review with us. We are sorry to hear that your experience was not positive and we sincerely apologise for the delays and communication issues that you have experienced regarding your maintenance.We strive to provide reliable guidance and support, and it’s clear we fell short in this instance. We would be happy to discuss this in further detail so that we can address your concerns and work with you to a resolution. Please do reach out to us directly so that we can work with you to move things forward.
5/5
TrustpilotMaisy Smith was incredibly helpful with…
Maisy Smith was incredibly helpful with all our property enquiries and maintenance
5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Agent replied · 24 April 2024
Thank you for your feedback.
5/5
TrustpilotFantastic service
Fantastic service, friendly and prompt. Highly recommend them to everyone.
Agent replied · 20 June 2026
Thank you for sharing your 5* review!
5/5
TrustpilotGreat service from Aleemah Aziz.
Agent replied · 25 July 2026
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
5/5
TrustpilotThe team performed great…
The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.
Agent replied · 26 March 2026
Thank you so much for your review. We are thrilled to hear that our team, especially Natasha and Joe, provided you with great service throughout the viewing and sale process. Your trust in us means a lot, and we look forward to supporting you again in the future.
5/5
TrustpilotMoved to one of the property managed by…
Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.
5/5
Trustpilotexcellent service all the time
I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback.
5/5
TrustpilotExcellent service from all the staff in…
Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall
1/5
TrustpilotThey are lack of accountability!!!!
I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.
Agent replied · 24 April 2024
Sorry to hear your frustrated feedback. We aim to provide a professional service so if you'd like to put further detail to chris.blick@johnshepherd.com we will ensure this is reviewed and managed correctly.
5/5
TrustpilotThe professional and friendly service…
The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success.
Agent replied · 22 February 2026
Thank you for sharing your experience. We are thrilled to hear that our professional and friendly service has contributed to your property portfolio's success. We appreciate your kind words and look forward to continuing our trusted relationship.
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience working with Jamie as our Lettings Manager. Jamie has always been professional, friendly and approachable, with excellent communication throughout.
1/5
TrustpilotAbsolute Shambles
My experience with John Shepherd Lettings has been nothing short of abysmal. If you are considering using them to manage your properties, I strongly advise against it. Since their acquisition of Xact Homes last year, the level of service has deteriorated significantly.
5/5
GoogleOur property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.
Agent replied · 22 August 2025
Hi Holly, Many thanks for your review on our services. 😁 …
5/5
TrustpilotExceptional Team Member
Lauren Wood is exceptional in her role and an asset to the Cannock Branch. During the cold spell before Christmas we had a burst pipe in the roof which rendered us homeless. She was quick to start sorting out the problem. I was continually kept updated by phone and email on what was happening regarding repairs. Lauren showed us kindness and empathy throughout and we appreciated that she endeavoured to make a horrendous time more tolerable. We can’t thank her enough.
5/5
TrustpilotEasy done step by step…
Easy done step by step instructions.Thank you!
Agent replied · 27 June 2026
Thank you for leaving your 5* review.
5/5
Google“Great real estate service, professional, reliable, and very supportive throughout the entire process. Highly recommended!” “Excellent experience! The team was helpful, honest, and made everything smooth and stress-free. I truly appreciate their service.”
Agent replied · 19 November 2025
Thank you for your review of our services, they are much appreciated. We pride ourselves on ensuring that the standards are met and reach the expectations we set.
1/5
TrustpilotI attended a viewing with John…
I attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess.
Agent replied · 8 October 2025
Thank you for your review Iryna, this is a duplicate review. Please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
1/5
TrustpilotNeed help to unwind contract
Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?
Agent replied · 24 April 2024
Thank you for your feedback. To help us further if you could put any details relating to the Address and your name to chris.blick@johnshepherd.com and we can thoroughly investigate this.
5/5
TrustpilotFabulous service !!!
This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
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