Every review we hold for the Cannock office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
Panos · 23 January 2025
★★★★★ 1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
Ashleigh · 26 May 2023
Agent replied · 8 April 2024
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
★★★★★ 5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Felix · 13 January 2026
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback.
★★★★★ 5/5
GoogleAfter living in The Netherlands for the last 3 years, I was moving home for a new job. I found a property and Clare in Lettings was so so helpful and managed to get everything sorted, nice and smoothly ready for me. Emails were answered within hours and I had no problems in changing my move-in date forwards. Setting up energy bills was hella easy and Clare remained available even AFTER i moved in!! Imagine! An agent who doesnt just care about just getting people through the door! Thank you Clare, kudos to you!!
T · 16 March 2021
★★★★★ 5/5
TrustpilotGreat!!
Amazing landlord, fair prices and very nice!!
Jessica · 19 March 2026
Agent replied · 24 March 2026
Thank you for your review!
★★★★★ 5/5
TrustpilotJohn Shephard Estate Agents Review
Our Lettings Negotiator Destinee Rowe was fantastic to look at the property with. I was left alone to look around the flat we moved into by myself and any questions I had she was able to answer professionally without fail especially about things that could of put me of the flat while viewing it. She helps move the process along quickly which was well needed and always responded to any queries I had quickly and efficiently. She is a credit to John Shepherds reputation.
JS · 19 February 2021
★★★★★ 4/5
TrustpilotThank you Lily at John Shepherd
Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.
Stephen · 18 February 2021
★★★★★ 5/5
TrustpilotJohn Shepherd Cannock selling review
Having made arrangements for Adrian at John Shepherd to come out and value my property, he did so in the most professional manner. Each room was observed and the advice given was brilliant. The house went up for sale and he was there every step of the way, nothing was too much trouble and every question asked was professionally answered in detail. He was there from beginning to end and was always on the other end of the phone when I had a question or query. A professional throughout the sale and a credit to the company. I would definitely recommend John Shepherd (Cannock) to anyone who is thinking of moving as their service is impeccable. Thanks Adrian!
Nick · 18 February 2021
★★★★★ 4/5
TrustpilotJohn Shepherd estate agents were…
John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.
Harry · 17 February 2021
★★★★★ 5/5
TrustpilotWe have had a great experience selling…
We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.
Paven · 4 February 2021
★★★★★ 5/5
TrustpilotHighly recommend
We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.
Mrs · 18 January 2021
★★★★★ 5/5
TrustpilotVery helpful and informative
Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!
Nat · 27 November 2020
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotEllie has been very useful with my…
Ellie has been very useful with my daughter purchasing her first property. She has always replied to emails and enquires the day of enquiring! Thankyou
Victoria · 2 April 2025
★★★★★ 5/5
TrustpilotI have dealt with Senka at John…
I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.
Bob · 30 May 2025
★★★★★ 5/5
TrustpilotLauren Foster top for customer care
Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David
David · 8 July 2024
★★★★★ 5/5
TrustpilotGreat service and communication
My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.
Natasha · 12 October 2020
★★★★★ 5/5
GoogleWe would certainly recommend John Shepherd Estate Agents.
If you need an Estate Agent that offers great service and advice Sam Lawrence Senior Sales Negotiator is simply the best.
From the moment Sam came to our house he was totally polite and respectful, he took his shoes off before entering our home and that what we call courteous, he entered the house with a smile, Sam had a pleasant attitude and we felt comfortable speaking together.Sam is a down to earth guy he is open and honest a pleasure to to find, we believe Sam has attention to detail with great customer service and communication skills and a ready smile which made us happy customers,we believe Sam an valuable asset to the company.
Sam is totally professional has extensive knowledge, he provides excellent communication and follow up has the quality of being dedicated he gives support, devoted and focused.
Biggest Thank You To John Shepherd - Cannock and Sam Lawrence we would definitely highly recommend.
Karen · 17 September 2020
★★★★★ 1/5
TrustpilotThis is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…
This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!
Shihui · 16 February 2023
Agent replied · 8 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotTanisha was really good with me and my…
Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.
Ellie-Mae · 1 May 2025
★★★★★ 5/5
TrustpilotPostgraduate student
I viewed a one-bed apartment in Nottingham. The girl who showed me around, Zofia, was very kind and informative. I was very stressed trying to find accommodation for my postgraduate studies and she was very communicative and clear with me about my options. Great experience!
Customer · 29 January 2025
Agent replied · 8 April 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
★★★★★ 1/5
TrustpilotLANDLORDS BEWARE !! Unreliable Management and Substandard Contractors
I would strongly advise landlords to avoid this agency. In my experience they provide very little support and seem more interested in collecting fees than actually managing properties. Maintenance issues were handled poorly, and using unreliable contractors whose work was substandard. If you are a landlord looking for a proactive, professional service, I would recommend looking elsewhere.
MW · 19 September 2025
★★★★★ 5/5
TrustpilotPurchasing a property.
Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).
Leia · 20 May 2024
★★★★★ 5/5
TrustpilotFindHighly efficient and professional! Olga from John Shepherd made the rental experience wonderful！ing a rental property can be…
Finding a rental property can be stressful, but working with Olga from John Shepherd made the experience wonderful. I can't express how thankful I am to have found her.
Jia · 7 August 2025
Agent replied · 9 August 2025
Dear Jia, thank you for your kind review. This has been shared with Olga. Wishing you and your family well in your new home!
★★★★★ 1/5
TrustpilotAbusive staff, all round bad company.
Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.
Daniel · 24 January 2023
Agent replied · 8 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
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