5/5
TrustpilotWorking in behalf
I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with
Trusted Agent profile · Cannock
Verified
John Shepherd Cannock reviews
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Cannock
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe were extremely impressed with the…
We were extremely impressed with the level of service provided by Arti from the Nottingham branch. They was highly professional, attentive, and ensured that all our queries were dealt with efficiently. In addition, the maintenance team demonstrated excellent responsiveness, attending to our needs quickly and carrying out the required work with a high standard of professionalism.
1/5
TrustpilotDreadful company
Dreadful company. Took my deposit and as I didn't pass the affordability check the landlord decided not to rent me the property. It's been around 4 weeks now and I've emailed them and nobody has got back to me after initially asking for my bank details so they can refund me.
5/5
TrustpilotFriendly
Friendly, polite and replies fast.
Agent replied · 11 March 2026
Thank you for your kind words, Harleen. We are glad you found our team friendly and responsive. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotThere isn’t a better estate agency team…
There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotExcellent Service from Jack Richardson
From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotWe recently rented an apartment through…
We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.
5/5
GoogleI rented a place through John Shepherd Cannock. Marilena and Brendan were absolutely lovely in their approach to the whole deal. They were always proactive and sorted out all teething issues. Marilena went beyond the call of duty and helped me out even on her off day. This approach of the team means I will probably approach them again in case of any further needs. Definitely go ahead with this office for your needs!
5/5
TrustpilotVery happy tenant
Absolutley spot on looking after me .
Agent replied · 19 February 2026
Thank you for sharing your experience. We are delighted to hear that our team provided you with professional and helpful service. It's great to know that the leak was fixed promptly and you feel well looked after. We are always here to offer reliable guidance and support whenever you need it.
1/5
TrustpilotExtremely Negligent, do not care about tenants rights
Upon viewing the property my husband was told the carpets would be professionally cleaned however when moving in, carpets amongst other parts of the house were stained.When we moved in the ensuite shower wouldn't get hot, the water pressure was rubbish, and at times taps and shower wouldn't work or the cold water would stop working and the piping hot water would burn me /my children. I informed them of this at the end of July, its November, still not fixed. I'd just had a new baby as well. They told me 2 months into my tenancy that the previous tenants told them the heating wasn't working. Still not fixed. The boiler comes on for 10 mins a day. The property was in no state to be let out. Only cared about getting rent payments, not our safety or well being. Times when I'm trying to get my kids ready for school and I'm having too fill up buckets daily just to wash the family because the taps wouldn't work, couldn't flush the toilet cause the water wasn't working. 2 people came out to say the ensuite needs a new shower and the water system need updating, yet nothing was done. Do not rent with them. They let landlords get away with rubbish and do not care about tenants rights.Rang their offices, no responses, emailed, no responses, my mother drove to their office and spoke to them, nothing was done. Absolute rubbish!
1/5
allAgentsAbsolutely shocking agents.
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
1/5
allAgents"Absolutely shocking agents...."
Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard
1/5
TrustpilotOne of the worst letting agent! Colmore street birmingham branch
One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.
Agent replied · 8 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotCarried out the repair fairly quickly…
Carried out the repair fairly quickly and was informed when and who was coming to do the repair
Agent replied · 2 November 2025
Thank you for your review of our services Paul, we are pleased that the repair was dealt with.
5/5
TrustpilotA very smooth and fast process to the…
A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam
5/5
TrustpilotPrompt response
Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!
5/5
TrustpilotJohn Shepherd - Kelvin Zakeyo Review
Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.
5/5
TrustpilotBrilliant customer service
Arthi from Nottingham branch was really helpful, professional and courteous. I would recommend her and this company to all my friends.
Agent replied · 24 September 2025
Thank you for your review of our services, they have been shared with the team!
5/5
TrustpilotSana Shaikh (Tenant Letting)
The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.
5/5
TrustpilotCaitlin was extremely helpful resolving…
Caitlin was extremely helpful resolving my issue and very prompt responding
Agent replied · 19 April 2024
Thank you for your kind feedback.
1/5
TrustpilotLettings? Look elsewhere
I use John Shepherd to let a flat in Nottingham. Some times they are ok, but just seem to make simple mistakes like moving tenants in without getting all meter readings. they also try to double charge for move in/out.They often ignore emails.Communication is just non-existant. Had a tenancy fall through and they did not even tell me. also had them move tenants in without confirming with me. I also don't think their vetting process is acceptable - I had a tenant not pay rent for 6 months. what can they do about it? nothing.TLDR; I would strongly recommend looking for a different letting agent. I will certainly be moving my business at the end of this tenancy.EDIT: Changing to 1 star as they simply don't respond to emails.
5/5
TrustpilotValue…Efficiency….Amiability.
Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
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