Trusted Agent profile · Cannock
Verified
★★★★★
1,524 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,524 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,346
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotKelvin is a True Gent 👍
A young man from John Sheperd Estates called Kelvin Zakeyo was so helpful and kind over the phone. Such a lovely chap who really cares about the customer and goes out of his way to help that person . He has Amazing qualities which shine through . One of the nicest people ever. He is an absolute gem and asset to his profession . Couldn't ask for better .
5/5
TrustpilotGreat lettings team
From the viewing of the property to moving in to help with getting my deposit back. They have been great. Special thanks to Maisy and Charlotte, who have gone above and beyond.
Thank you for your review of the services received, this is much appreciated and has been shared with the team. All the best in your future home!
5/5
TrustpilotA delightful experience
I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin.
5/5
TrustpilotFast and efficient
Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
5/5
TrustpilotEfficient work
Joe was a huge help when looking for houses and efficiently getting our details sorted to confirm the house we wanted, would definitely recommend
Thank you for your kind review, we will pass this onto Joe
5/5
TrustpilotWe’ve had a great experience with our…
We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.
Thank you for taking the time to share your review and your kind words about Tina. We are delighted to hear that you found her professional and helpful and always quick to address any queries. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotGood experience of viewing
Alex was very professional, knowledgable on the property viewed, and easy to communicate with!
Thank you for sharing your experience. We are delighted to hear that you found our team helpful and professional. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotThank you to Millie for being so…
Thank you to Millie for being so helpful and answering queries with urgency she was a star!
Thank you so much for your kind words, Lucy, we are pleased to hear that Millie was able to support you efficiently. We look forward to continue working with you moving forward.
1/5
TrustpilotPoor experience
Poor experience, regarding my son, as a joint tenant in a student property in Nottingham. Over inflated claims on damages that were already there. Mould in the property was dangerous. Nottingham City council inspected and had issues with unsafe fire doors, but nothing was done to remedy this, despite numerous complaints. No response to documented evidence. Still owe the tenants the deposit bond, not responding to emails
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotMonica is handling my student letting
Monica is handling my student letting, she has been very helpful and I thoroughly recommend
Thank you for your kind words. We are glad to hear that Monica has been so helpful in your student letting journey. If you need anything further, please do not hesitate to reach out to us.
4/5
TrustpilotRenting with John Shepherd
Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.
Hannah, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
TrustpilotPrevious to Abbie Clark taking over my…
Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager However since Abbie has taken over it has restored my confidence She is really quick to get back to me and is always helpful
Thank you for sharing your experience, Steve. We are so pleased to hear that Abbie has restored your confidence in us with her quick and helpful communication. We apologise for the difficulties you faced previously and appreciate your trust in our professional team. Please feel free to reach out if you need any further assistance, we are always here to support.
5/5
TrustpilotVery quick and smooth experience…
Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.
Thank you for sharing your review. We are glad to hear that the application process was quick and smooth, and that you were able to move in comfortably. We are grateful for your feedback and look forward to supporting you again in the future.
5/5
TrustpilotA couple of weeks ago
A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted, the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.
5/5
TrustpilotI normally deal with Mia Cornwall
I normally deal with Mia Cornwall, who is always very helpful but this week Abbie Clarke answered the phone. She was able to deal with my query efficiently and professionally, thank you
Thank you for sharing your experience Clare. We are delighted to hear that Abbie provided you with professional and efficient support. We appreciate your trust in us and look forward to assisting you again.
5/5
TrustpilotSophia was great and really helpful.
We are happy to hear that you had a great experience and that Sophia has been great. Thank you for your positive feedback!
5/5
TrustpilotI rent my property with John Sheppard…
I rent my property with John Sheppard and I have always found Tina Margetts to be of great help. She responds quickly and takes care of my property well. They take great care in managing the property for me and looking after the tenants well.
Thank you for taking the time to share your 5* review with us. We are delighted to hear that Tina has been so helpful and communicative in managing your property. Thank you for your recommendation and please reach out if you need anything further; we are here to help.
5/5
TrustpilotGreat experience!
Must say, fantastic experience being a tenant under John Shepherd, very responsive and helpful. Recognition must be given to the agent handling our property, has been absolutely fantastic, thank you, Geeta for all your hard work and dedication!
Thank you Mr Alam for sharing your fantastic experience with us. We are delighted to hear that Gita has continually provided you with such helpful and professional support. We appreciate your recognition and look forward to assisting you in the future.
5/5
TrustpilotI had an issue with my shower
I had an issue with my shower, and Sam Richards from John Shepherd Burton on Trent was extremely helpful throughout the whole process. They responded quickly, arranged everything smoothly, and made sure the repair was handled without any hassle. Their professionalism and clear communication made what could have been a stressful situation very easy. I really appreciate the support and would highly recommend their service!
5/5
TrustpilotKelvin Zakeyo ⭐️⭐️⭐️⭐️⭐️
Kelvin Zakeyo was really friendly and has helped us find the perfect property last minute. We are a group of 5 girls and we’re on the verge of tears trying to find a place for 3rd year until Kelvin stepped in and helped us find a place straight away.
5/5
TrustpilotRooms looked good for the price
Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.
1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotCustomer Service
I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically. Throughly professional and nothing has been too much trouble. Extremely easy to deal with and a pleasant manner. Thank you
Thank you for sharing your experience, Edward. We are delighted to hear of your experience working with Christina and that we have been able to resolve all queries for you. We appreciate you taking the time to share your review and we look forward to supporting you again in the future.
1/5
GoogleIncompetent, unprofessional, pathetic - they are a joke! Reported issues are ignored, when they promise they will back, they never back, they have problem with arranging even simply repairs in reasonable timeframes. If there are more issues, they are lost, it is too complicated for them to manage, so, waiting a half of year or a year for something, it is their standard. Their strategy are: excuses, empty promises and silence/ignoring part of the message/email. And on the end they blame tenant for their failure. I strongly discourage using their service.
Lunaleche, we regret to hear that you had this experience with us. If you email cannock@johnshepherd.com with your details and the property information we will look into this matter urgently.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Shepherd's Cannock office has 1,524 reviews across three platforms: 156 on Google, 1,346 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Cannock is rated 4.4 out of 5 across all 1,524 reviews, and 3.9 out of 5 on Google from 156 reviews.
John Shepherd Cannock, 25/27 Wolverhampton Road, Cannock, WS11 1AP.
