Every review we hold for the Cannock office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChristina Tzemanaki from the compliance…
Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way.
Kind Regards,
Ruslana
Ruslana · 14 July 2026
Agent replied · 16 July 2026
Thank you for taking the time to share your review Ruslana. We are so pleased to hear of your experience working with Christina and that she prompt and helpful in addressing your request. We really appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotVery responsive staff
Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.
Chris · 2 April 2026
Agent replied · 8 April 2026
Thank you for your review. We are glad Caitlin was helpful and communicative during your move-in. We appreciate your trust in us and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotTenill who works at the four oaks…
Tenill who works at the four oaks office has been amazing every time I have needed help and advice she's proven to be super helpful and efficient, always keen to speak with you. She is a credit to your team, many thanks for the help over the last month's especially. Cheers Mel Evason.
Melvyn · 23 June 2026
Agent replied · 24 June 2026
Thank you for sharing your positive experience. We are delighted to hear that Tenille provided such helpful and efficient support. We truly appreciate your kind words and value your feedback. Thank you again and we are here to support you should you require our assistance in the future.
★★★★★ 5/5
TrustpilotMany thanks to Aleemah
Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.
婕妤 · 16 March 2026
Agent replied · 17 March 2026
Thank you for your review. We are glad Aleemah could assist you with your parking tickets and fob. If you need anything further, please feel free to reach out to us.
★★★★★ 5/5
GoogleI would like to thank Jamie, Gemma & Tom for the easy, quick and smooth transition in to the property and they were happy to answer my all queries very swiftly… Cheers!!
Rohit · 14 November 2025
Agent replied · 19 November 2025
Thank you for your review of our services received Rohit, we are delighted that the service received was of the expected standard!
★★★★★ 5/5
GoogleWry helpful and reassuring when deciding to move. Kept up todate with everything i needed to do. Plea t of gelp and support if required. Looking forward to the future :) Estate agent was great suulrt throughout.
Gina · 4 October 2026
Agent replied · 5 October 2026
Thank you for sharing your experience Gina. We are delighted to hear that our team provided helpful and reassuring support during your move. Wishing you all the best in your new home and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThey are a very helpful branch
They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free
Leo · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we will pass this feedback onto Faith
★★★★★ 1/5
TrustpilotAppalling experience with John Shepherd
Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.
Dominika · 3 March 2026
Agent replied · 5 March 2026
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
★★★★★ 5/5
TrustpilotSophia was exceptional
Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.
Mark · 11 March 2026
Agent replied · 17 March 2026
Thank you for sharing your experience. We are delighted to hear that Sophia provided professional and helpful support throughout your journey. If you have any further questions or need assistance, please feel free to reach out to us.
★★★★★ 1/5
TrustpilotPoor
Currently having a really poor and frustrating experience with John Shepherd Nottingham. Communication rubbish and customer care rubbish. My sons tenancy ended in June 25 and it's now 8th Nov and no sign of any deposit being returned. Assumedly there is an problem, but JS can't even communicate that there is an issue. On the occasions it is possible to get through, personal phone messages left with with other staff for Saskia not returned. Voice mail not returned. No follow up from a visit by the son to the office. I'm not naive enough to assume there isn't an issue, although I be curious to know why. Saskia/JS - please provide an update.
Ian · 8 November 2025
Agent replied · 11 November 2025
Thank you for your review of the services received of the service Ian, please can you share property details with lily.johnson@johnshepherd.com so we can ensure this is looked into promptly for you. Thanks, John Shepherd
★★★★★ 5/5
TrustpilotGood communication
Catie at Derby has been very helpful
Devan · 2 June 2026
Agent replied · 16 June 2026
Thank you for your review Devan. We are so pleased to hear of your experience with Catie. delighted to hear that Catie has been so helpful. We appreciate your feedback and look forward to assisting you again.
★★★★★ 1/5
TrustpilotOur experience at the end of our…
Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property. They charged 670£ from our Deposits saying for cleaning and redecorating. That's a huge amount.
Jilsho · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your experience. We sincerely apologise for the frustration and disappointment you faced at the end of your tenancy. We strive to provide reliable guidance and transparent communication, and we apologise that we have fallen short in this instance. Please feel free to reach out to us directly to discuss your concerns further; we are here to help.
★★★★★ 5/5
TrustpilotOur current property manager
Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord
D · 7 July 2026
Agent replied · 9 July 2026
Thank you for sharing your review with us. We are delighted to hear of your experience working with Reemi and we are so pleased to hear that she has gone above and beyond to support you. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
Trustpilot5* from Adam
I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.
Kiki · 30 June 2026
★★★★★ 5/5
TrustpilotHighly recommend
they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .
Bobbie · 13 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience, Bobbie. We are delighted to hear that our team provided reliable guidance and was helpful in keeping you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in us.
★★★★★ 5/5
TrustpilotGreat service!
Maisy has been brilliant, any queries myself and my partner had she answered straight away or found our for us promptly.
Laurence · 11 February 2026
Agent replied · 14 February 2026
Thank you for sharing your experience with us. We are thrilled to hear that Maisy was so helpful and communicative. We look forward to continuing to support you.
★★★★★ 1/5
TrustpilotAvoid John Shepherd at all cost!
If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.
Majda · 19 May 2025
★★★★★ 5/5
TrustpilotCatie was very friendly and…
Catie was very friendly and knowledgeable about the property I viewed.
Akash · 30 April 2026
Agent replied · 11 May 2026
We are happy to hear of your wonderful experience with Catie at the viewing you had. Thank you so much for sharing your positive feedback.
★★★★★ 5/5
TrustpilotPositive Experience
A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.
Rachel · 2 October 2025
Agent replied · 8 October 2025
Thank you for your review of our services Rachel, much appreciated! Your feedback has been shared with Ross!
★★★★★ 5/5
TrustpilotCatie made everything easy and simple…
Catie made everything easy and simple for us and really appreciate how helpful she was :)
Lewis · 19 March 2026
Agent replied · 24 March 2026
Thank you for sharing your experience, Lewis. We are glad Catie made everything straightforward and was so supportive. We appreciate your kind words and look forward to assisting you again.
★★★★★ 5/5
TrustpilotFantastic experience
Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.
Customer · 4 February 2026
Agent replied · 6 February 2026
Thank you for taking the time to share such a lovely review with us, we are so pleased to hear. We will share your feedback with Maisy.
★★★★★ 5/5
TrustpilotCaitlin helped to make my move easy
Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.
Jacqueline · 25 February 2026
★★★★★ 5/5
TrustpilotFantastic service
I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.
Donna · 28 April 2026
Agent replied · 11 May 2026
Thank you so much for taking the time to share our review and shout out our team members Alan and Lauren. We are so pleased that our team have been so helpful, with good service, communication and professionalism. If there is anything further we can support you with, please don't hesitate to get in touch. Thank you again.
★★★★★ 5/5
TrustpilotI just want to recognise Tracy
I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties
Simon · 12 August 2026
Agent replied · 14 August 2026
Thank you Simon for recognising Tracy. We love to hear that you have built such a great relationship with her and that we have been able to have a long term partnership with you. Thank you again and we look forward to continuing to work together.
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