John Shepherd Cannock reviews

★★★★★ 1/5

Google

Disappointed in the rentals department, when enquiring about a property via telephone call and email, no response received, even when we chased and were told we would receive a return call. Poor customer service. From reading the other reviews it is clear that any prospective tenants or existing tenants are treated poorly. We will avoid at all costs Further to the response below 👇 isn’t it amazing how a bad review can prompt action. Unfortunately you should have done the right thing in the first place (as per all the other reviews below) and not tried to redeem yourself once a poor experience has been posted online. I won’t be making contact as I do not wish to engage with such a poor company. Sort your team out! Maybe some customer service training (in the area of communication would be a good place to start)

Lucy · 30 August 2025

★★★★★ 5/5

Trustpilot

A big thank you to Lara at JS Colmore…

A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property.

Chris · 24 November 2025

★★★★★ 5/5

Trustpilot

I have been renting with John Shepherd…

I have been renting with John Shepherd for a few good years now but my experience with Megan Johnson has been nothing less than a 5 star service. She’s has helped me through all the procedures patiently and taking utmost care. Thank you for your service Megan!

Yash · 3 February 2026

★★★★★ 5/5

Trustpilot

Elisha has been very helpful

Elisha has been very helpful, coordinates and answers any queries promptly and thoroughly

Mat · 17 February 2026

★★★★★ 1/5

Trustpilot

Incapable of good service

It never ceases to amaze me of the repellent repugnant nature of estate agents when you ring or email. The worst of these by a country mile is John Shepherds and it’s apparent regardless of which branch you use! Haven’t spoken to them for 20 years due to bad service received previously but did today on someone else’s behalf and they’re even worse than last time! It’s a people business & EVERYTHING revolves around the quality of your customer service, who on Gods green earth trains these people!

Simon · 21 August 2025

★★★★★ 5/5

Trustpilot

Good estate agent.

As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.

Debbie · 22 July 2026

★★★★★ 5/5

Trustpilot

Amazing service from Kelvin Zakeyo

My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!

N.M · 5 February 2026

★★★★★ 1/5

Trustpilot

Refused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…

I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.

Sara · 19 May 2026

★★★★★ 1/5

Trustpilot

Fraudulent claim of debts

John Shepherd are pursuing false debts. They refuse to provide explanation of the charge and have initiated legal action against me with no explanation or calculation of the claimed debt. They also have the wrong information of my current address and thus I don't believe anything they claim is legitimate. They have refused communication and involved debt collection for a fee that does not exist. Incompetent, dishonest and greedy.

Joe · 3 December 2025

★★★★★ 5/5

Trustpilot

Consistently good and professional service

We've been renting a property through this agency for the last 5 years. Tina's work has been consistently good, professional, and clear at every stage. We've had nothing to complain about throughout our tenancy. Highly recommended for their straightforward and reliable service

Erick · 6 July 2026

★★★★★ 5/5

Trustpilot

Outstanding service from Tina Margetts

Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.

Surya · 17 September 2026

★★★★★ 5/5

Trustpilot

Abbie Clark and Kevin Healey have both…

Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team

Vicky · 29 September 2026

★★★★★ 1/5

Trustpilot

Extremely Poor Experience - Post-Fire Unfair Treatment

My experience with John Shepherd Lettings in Nottingham have been overwhelmingly negative. After a house fire at the property, they have been nothing but unhelpful. Including allowing us access when no safety procedures were done or confirmation it was safe to enter. They expected us to clear the property out of our own pocket, less than 3 weeks after the fire. This also caused confusion with the forensic investigations due to contamination of the scene, especially given that the property was not secured at one stage after key handover.

Ms · 12 August 2025

★★★★★ 5/5

Trustpilot

Professional Property Management

Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.

Glyn · 22 July 2026

★★★★★ 5/5

Trustpilot

Sophia was fantastic and made the whole…

Sophia was fantastic and made the whole process incredibly easy!

AMAR · 26 February 2026

★★★★★ 5/5

Trustpilot

Professional service and helpful team

Professional service and helpful team, particularly Millie Kirby who was incredibly helpful at the end of our tenancy.

Angie · 17 December 2025

★★★★★ 5/5

Trustpilot

Abbie has dealt with the check out in a…

Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.

Teresa · 28 May 2026

★★★★★ 3/5

Trustpilot

Not a huge fan tbh

Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.

Rachel · 28 May 2026

★★★★★ 5/5

Trustpilot

Really happy with Eleanor’s help…

Really happy with Eleanor’s help throughout the whole process. She was friendly, helpful and easy to communicate with. She made everything simple and stress free. Thank you, Eleanor, for all your help! 😊

Teckla · 24 August 2026

★★★★★ 1/5

Trustpilot

Terrible Service and Complete Lack of Accountability, Avoid at All Costs!

I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare.For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns.What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business.This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice, dealing with them has been nothing but frustration and disappointment.

Rocky · 15 January 2025

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. My family and I rented a house with John Shepherd in Knowle, for a year whilst building a new house. The first issue we experienced was the main bathroom shower did not mix water so was either hot or cold, then the tiny ensuite shower worked with a small trickle of water - as a family of 5 we had to survive with the en-suite shower (with a trickle!) for nearly 6 months whilst the landlord and John Shepherd dragged their feet resolving the issue. The property was old & tired and fitted furniture literally broke in our hands with cupboard fronts coming off, which we had to 'live' with throughout the rental. However, the worse issue we experienced was the returning of our deposit. We chased and chased for this, no-one proactively got back to us. Eventually after nearly 2 months we had a response that some of our deposit was being held back due to perceived uncleanliness and a few weeds and overgrown hedges in the back garden - despite many, many emails and phone calls we did not receive evidence to back up the claims and it took months to get any of our deposit returned, eventually resulting in £900 being held back without any evidence. We took the case to the Tenancy Deposit Scheme and won outright - our deposit has just been fully returned - this is 4 months after our tenancy ended. The staff members at John Shepherd were useless, never returning calls or emails. Good luck trying to talk to anyone - the answer phone is constantly on and emails not replied too. Hugely disappointed with our experience and disgusted by the unprofessional set up. I would strongly recommend not using this agency and if I were a landlord I would avoid at all costs as tenants are not looked after correctly.

JENNY · 28 July 2025

★★★★★ 4/5

Trustpilot

Speedy sale

Thank you Natasha for helping

Maureen · 30 March 2026

★★★★★ 5/5

Trustpilot

My friend and I had finalized one of…

My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!

Gowshni · 21 February 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents

Great Estate Agents, tried 3 others locally in past years but John Shepherds were def the best!

David · 17 December 2025