McHugh & Co Camden reviews

★★★★★ 3/5

Google

Hidden fees😢 For a £100K property, buyers can face around £9,500 in extra fees on top of the price, including the buyer’s fee, buyer’s premium, seller legal/auction fee contribution, search fees, and drafting fee. Auctioner website only highlights £1200 fees. Other all fees are hidden in special terms and conditions which is not fair. Special conditions strongly favour the seller, so buyers should get legal advice and read the special terms and conditions carefully, especially clauses 10, 15, and 22, before bidding. This is very good plateform for professional buyer in my opinion. I request to Auctioneer should treat buyers fairly and show all fees clearly in numbers, like the advertised auction fees.

AHSAN · 22 December 2025

★★★★★ 5/5

Google

Excellent service from start to finish , Mchugh helped sell my property quickly and efficiently. Special mention to Marino Costi who is professional and excellent to deal with, I would definetly recommend

Aidan · 15 November 2025

★★★★★ 5/5

Trustpilot

Excellent Service

As a first-time seller using a property auction, I had a very positive experience. Marino explained everything clearly from the beginning and kept me informed at every stage. I was delighted with the service and the outcome, and I would happily recommend them to anyone considering selling their property at auction.

Yvette · 4 July 2026

★★★★★ 5/5

Google

Marino was amazing, very professional very polite it was a very stressfree transaction from start to finish couldn’t thank him enough

Thomas · 16 February 2026

★★★★★ 5/5

Google

Sorry about the negative review, reading 315 Shipbourne Lot 43. What happened was I got McHugh & Co confused with Auction House London, as the property is on 2 websites. The workers said that Auction House London hired them Extremely sorry for the mistake, and thank you for your help

Tony · 10 July 2026

★★★★★ 5/5

Google

Mchugh and co recently sold my property i cannot thank you enough for your support and help especially Marino costi who could not have been more helpful throughout the whole process . Great job. Thank you.

Androulla · 24 September 2025

★★★★★ 5/5

Google

Dear James and the team Thank you all for being courteous, polite and prompt with answers to my questions. You were flexible and helpful and solved my four year battle with unscrupulous developers. You obtained a great price for our property and your after service was quick and efficient in giving me the monies from the auction. I wish you all well and would recommend this way to sell. kind regards Mrs J Stanton

Jane · 25 October 2020

★★★★★ 5/5

Google

I wanted to highlight the exceptional service we received from Marino. His guidance, support and attention to detail were invaluable in making a significant difference. He was always friendly, professional, and kept us well-informed every step of the way. I highly recommend Marino to others for his outstanding service. Thank you, Marino, for everything you've done for us. We are incredibly grateful!

Suni · 28 October 2024

★★★★★ 5/5

Google

Having struggled to sell leasehold retirement property at auction for almost a year with no interest I was recommended to engage Mchugh Auctions to endeavour to sell my deceased mothjer's apartment. On initial cntact I was referred to Marino Costi who was assured and professional. He responded to my queries extremely promptly and guided me through the process . He was able to use his contacts to attract five bidders at the first auction and achieve a satisfactory sale price. Thank you and well done

David · 10 October 2025

★★★★★ 1/5

Google

STAY AWAY !! I recently bought a property from this company, I specifically called up to ask what their charges were, they confirmed it’s only “1 thousand pounds”, that sealed the deal for me but to my utter shock once completion took place I was presented with a fee of £6650 ! This company is a con and I would never buy from them again !

Gurpreet · 9 March 2025

★★★★★ 5/5

Google

I can't recommend McHugh highly enough. They guided me every step of the way with excellent communication, sensitivity, respect and wise counsel. A special thank you to Marino for his mentoring and bravely fighting back 50yr old cobwebs and dust to read the metre for me.

Geoff · 25 October 2023

★★★★★ 5/5

Google

Mchugh and Co were pro-active and professional from the outset! Especially Marino he kept me well informed throughout and achieved above and beyond what I was expecting. Highly recommend and I will always go back to them!

Jay · 2 June 2025

★★★★★ 5/5

Google

We had a great experience with Shemsi as our letting agent! He was super friendly and professional the whole process and helped us at each step. Overall a great experience and we are excited to be in our new home, thank you!!

Lara · 10 June 2026

★★★★★ 1/5

Trustpilot

Why does McHugh move the end auction…

Why does McHugh move the end auction times? Never had this before and sense underhand activities. Using preceding lots overrunning as an excuse when everything is electronic is very suspicious. Not trustworthy. The reply below regards T&C’s is not a reflection of what happens. No bids was placed like in the T&C’s and yet the clock keeps moving further away. Only if a bid happens to stop snipping unlike eBay it states with the process be moved by just over a min. Nobody bid and yet the clock gets moved all the time. No other property auction does this. Sorry, the T&C’s are very misleading. Please do not take my review offline. McHugh called me to advise why they do it because apparently there own system cannot cope with so many properties all ending at the same time. So like I said, why put so many with the same start time. We know why they really do it - so if no bids and another bidders misses out on another property, they then move onto another property to bid as the clock keeps pushing away. They also advised eBay does the same - but they do NOT do the same. I will say it again to refresh this post in case Mchugh want it removing. BE VERY CAREFUL using this auction company as the goal posts WILL move

Mark · 26 March 2024

★★★★★ 1/5

Google

Bought property at the auction thinking the fees are £1200 which was plastered all over they website . Later to find out by my solictors that there is a additional £8400 to pay in fees hidden in the SPECIAL CONDITIONS total fees paid were nearly 10k.

A · 10 May 2026

★★★★★ 5/5

Google

We had the most incredible experience with Shemsi Jashari. Can’t thank him enough - he made the entire process so enjoyable. Highly recommend!

Lili · 8 October 2026

★★★★★ 5/5

Google

Would always recommend McHugh&Co. paperwork Process is nice and smooth. Thanks to all the team who's working behind the scene. Shemsi Jeshari is incredibly supportive. Would 100% recommend

Basir · 2 August 2025

★★★★★ 5/5

Google

My two friends and I couldn’t be more grateful to the McHugh team and especially Shemsi. The most sensible and effective agent we’ve met. Precise and always ready to answer our queries no matter the time or day of the week. Our rental was a difficult one but thanks to him we found a lovely landlord and a beautiful flat in a very nice area. He made everything possible to give us the possibility to get flat in a fast, reliable and professional way. We couldn’t thank him and McHugh enough!

Melania · 25 October 2022

★★★★★ 5/5

Google

Shemsi was our estate agent who helped us so much during our stay. He is quick, reliable and very easy to talk to and all our concerns and problems were solved in an efficient manner

Alan · 25 October 2023

★★★★★ 5/5

Google

I have had such a good experience with Marino Costi head of sales on Mchugh&Co Auction..he has been so helpful from the start of my auction entry to end of auction sale... Giving me advice and always answering any questions that I was concerned about... Even giving my solicitor advice about what was needed for the legal pack... Which he did not need to do to reassure me about concerns i had regarding this... He always answered my email and calls instantly... He is such an asset to Mchugh&co... I just want to say thankyou for all your efforts Marino.. I wish you well in the future Extremely satisfied client Barbara Bicane

Barbara · 19 May 2025

★★★★★ 1/5

Trustpilot

I found the online auction unreliable.I…

I found the online auction unreliable. I suspect internal manipulation in the bidding process. For example, I once bought an overpriced house and had to bid for the garage that reached £38,000. However, I eventually pulled out of the contract and lost my deposit of £5000, as I suspect foul play. Later, the same garage was sold at the next auction for almost half the price. This was a painful experience on 15/10/2020 I do not trust this website for property purchases, so please be cautious when bidding online to buy through McHugh. Also, carefully check their special conditions of sales because extra charges are carefully hidden away and written in words instead of numbers that could have been easily noticed when going through the documents. Get a solicitor when reviewing the legal packs, or take your time to thoroughly review the documents.

Bolanle · 18 May 2025

★★★★★ 1/5

Trustpilot

I recently bid on a property through…

I recently bid on a property through McHugh & Co Auctions, and the experience was a lesson in how easily buyers can be misled by carefully crafted property descriptions. The auction listing prominently advertised the property as having approximately 142 years unexpired on the lease, which led me to believe it was a long lease, suitable for mortgage lending. However, after winning the bid and instructing my solicitor, I discovered that the lease was actually only 52 years unexpired at the time of the auction, with the remaining years contingent on a lease extension that would only be granted post-completion. This critical information was not clearly stated in the main property listing but was buried deep in the special conditions of the legal pack. It was only flagged to me by my solicitor one working day before the scheduled completion, after the deposit had been paid and there was little time to act. This practice of presenting the best-case scenario in the auction catalogue while concealing fundamental issues in the legal pack seems to be a recurring theme in other reviews as well. Such tactics can easily mislead buyers into overpaying for properties under false pretenses, especially when dealing with significant leasehold issues that can severely impact value and mortgage eligibility. Despite this clear misrepresentation, McHugh & Co has refused to acknowledge any wrongdoing, and the seller’s solicitor is now threatening to enforce completion based on misleading information. This raises serious concerns about the transparency and ethics of McHugh & Co’s auction practices. If you are considering bidding in one of their auctions, be extremely cautious: Request the legal pack well in advance and scrutinize every document carefully. Be aware that the headline lease information may not reflect the actual legal status, especially if a lease extension is mentioned. Expect significant additional costs, as the auctioneer may demand fees even if the transaction collapses due to misrepresentation. Consider instructing a solicitor to review the legal pack before bidding, not after, as key facts may be deliberately downplayed or buried. My experience has been stressful, costly, and disappointing. I hope this review alerts other potential buyers to proceed with extreme caution when dealing with McHugh & Co. Auctions.

Nooshin · 11 May 2025

★★★★★ 1/5

Google

Title: Misleading Lease Information in Auction, Very Poor Experience My sister purchased a flat in Maida Vale, W9, through an auction held by McHugh & Co. The auction catalogue and online listing clearly stated that the property had a lease term of “approximately 142 years unexpired.” Based on this information, she bid on and won the property, paying a 10% deposit and auction fees. However, after the auction, we discovered that the actual lease was only 52 years at the time of bidding, and any lease extension would only take place after completion, subject to further legal formalities. None of this was mentioned clearly in the auction listing or marketing material. This information was buried in legal documents that were not easily accessible before bidding. When we raised concerns, McHugh & Co. refused to take responsibility, referring us to the “special conditions” and disclaimers in the legal pack. But this is not acceptable: when a listing says “142 years unexpired,” it implies the lease already exists, not that it might happen later. We’ve since filed formal complaints with The Property Ombudsman, Trading Standards, and the Solicitors Regulation Authority regarding the misrepresentation and the conduct of the seller's solicitor. ⚠️ If you're considering bidding with McHugh & Co., be extremely careful. Their listings may not reflect the true legal position of the property, and you risk losing a substantial deposit based on misleading information.

Amir · 10 May 2025

★★★★★ 1/5

Google

Beware of hidden fees in contracts and contracts with no dates before the auction, then they add a random date on after and expect you to complete. Unprofessional auction house, stay clear.

Lukemills7 · 10 July 2026