McHugh & Co reviews

★★★★★ 1/5

Google

I have just purchased a piece of land in my local area and this company has stung me with £7200 in hidden fee on a piece of land that was supposed cost £10,000 on the winning bid. Check their wording below. It's unethical and borderline illegal. It says I will pay £6000+vat and no invoice will be provided, if I don't agree to this, my £5000 initial deposit and £1200 auctipn house fee will not be returned. The following is the contract they sent me and they worded it in a way which is so unbelievably sketchy. Condition number 10 No invoice will be provided. In addition, in relation to the transfer the seller’s solicitors shall prepare the engrossment for which the Buyer shall pay the Seller’s solicitors £200.00 Plus VAT per transfer with the balance of purchase monies on completion and such payment shall be made by telegraphic transfer together with the completion monies to the Seller’s solicitors. The seller will not be providing an invoice and the General/Standard Conditions is varied accordingly. Condition number 15 On or before completion the Buyer is liable to pay the Seller a sum of six thousand pounds plus 20 percent equivalence to the VAT paid in relation to the Seller’s legal and agents costs. No invoices will be provided. Worded exactly as on the contract to catch people out. The are con artists. Do not purchase from them.

Fursan · 16 January 2026

★★★★★ 5/5

Google

We had a great experience with Shemsi as our letting agent. His communication was excellent throughout the entire process, clear, prompt, and always professional. He has a very friendly and respectful manner, which made everything feel smooth and stress-free. Shemsi was also extremely helpful, guiding us step by step and making sure we had all the information we needed when securing our new flat. Awesoke company to work with and Shemsi is simply just a genuine guy. Highly recommended.

Rico · 22 December 2025

★★★★★ 5/5

Google

I'm so glad I went through this company. I thought this would be a stressful experience but thanks to the calm, knowledgeable and friendly manner of Marino Costi the process of auction was so much easier and straightforward. He kept me up to date and responded to messages quickly and efficiently. I am very grateful for this. I would definitely recommend McHugh and Co (particularly Marino!).

Sue · 26 March 2026

★★★★★ 5/5

Google

Marino has been very helpful and cooperative with everything throughout the entire process. He has consistently provided reassurance and clear communication, which made everything much less stressful for us. The company has been great from beginning to end, offering professional and efficient service at every stage. We truly appreciate all the support and would highly recommend them to others.

Saman · 16 March 2026

★★★★★ 5/5

Google

I had a great experience renting my flat through McHugh & Co. Shemsi Jashari was super helpful and made the whole process really smooth. Communication was always quick and clear, whenever I had a question, he got back to me straight away. Everything was organised well and handled professionally, which made moving in so much easier. Would definitely recommend McHugh & Co, and a big thank you to Shemsi for all his help!

Laura · 16 October 2025

★★★★★ 1/5

Google

AVOID!!! They are a con. They don’t tell you about hidden fees. Once you pay there £1k they brush you off! Ended up paying 6k extra to the seller which wasn’t mention at the time of buying. Then pay for the seller solicitors fee. The house we bid on. The legal Pack said solid foundations no problems. Unfortunately it has subsidence. You would not get a mortgage, then after the problem is fixed, you won’t get a mortgage for another 6years. House was valued at zero. None of this was mentioned. AVOID auction properties AVOID Mchughs because after the sale they won’t help and would completely put the blame on you! We lost 10% and more on searches and fees. This 10% needs to be more regulated. Lots of buyers have lost out !

Aklima · 25 October 2023

★★★★★ 5/5

Google

We originally contacted a large, international firm about selling a commercial property at auction, and received a copy-paste response with a laughable suggested reserve price (it was so ridiculous that I'm sure it must have been copied from a different lot). McHugh & Co couldn't have been more different: Marino was always very helpful and responsive, providing a personalised service. Our property sold for nearly double the value we expected it to, with completion taking place within a week of the auction. Needless to say, we're delighted that we went with McHugh!

Tom · 5 April 2025

★★★★★ 5/5

Google

Shemsi was a superstar from start to finish. Polite, knowledgeable and trustworthy. I am very grateful to him and McHugh & Co for delivering such an efficient and professional service. Whilst the whole team have been excellent, Shemsi is worthy of particular merit. Thank you!

Andrew · 16 March 2026

★★★★★ 5/5

Google

Shemsi was a fantastic help from start to finish. We’d worked with so many estate agents before McHugh & Co and had very mixed experiences. The process with Shemsi was very smooth from putting out offer in to getting the keys!

Sophie · 9 April 2026

★★★★★ 5/5

Google

I found my first home through McHugh & Co, and I couldn’t be happier with the experience. A massive thank you to Marino Costi for always being available, supportive, and making the entire process feel smooth and seamless from start to finish. I highly recommend their services it was professional, approachable, and willing to go the extra mile.

Katherine · 15 November 2025

★★★★★ 5/5

Google

An excellent level of service from start to finish. Marino is a star, he was extremely available, we hadn't previously gone through an auctioneers, but he walked everyone through the process and overcame obstacles for a quick turnaround.

Brian · 16 February 2026

★★★★★ 1/5

Google

These guys are a disgrace, they lure people in with a small guide prices however the day before the auction they simply increase the guide price so you are looking at their auction properties under a false pretense, complete waste of time and in any other business this would be considered fraud. Keep away!! We spent money on solicitor and surveyor fees and taken time out to view the property and even paid for the reserve to bid, only to find out that the evening before the auction the guide price has increased by £100k, had we been aware of the actual guide price we wouldn't even have looked at the property. Now what is their excuse for this to happen? That they do not have the skill for a correct valuation or that their business model is based on a scam. This is an absolute joke or fraud! Responding to owners comment- There was an auction guide price increase in one of your Lots in the London area, so either your are being dishonest on purpose which validates my comment above about your business model or you don't have an absolute clue about your business operations which means you would have been out of business long ago if that would be the case. Which one is it?

A · 25 October 2022

★★★★★ 1/5

Google

I've reviewed a couple of legal packs from this company - unless spending a tedious (but necessary) time working through legal documents, buyers will not realise the many hidden fees associated with their properties. Normally, there is an auction bid price that obviously has to be paid, then a fee to the auctioneer for their services in advertising the property and putting together legal packs. Most auctioneers gain double bubble - gaining a fee from both the buyer and seller for this. Now, instead of overtly stating fees for any particular property being auctioned within the main listing, this company appears to hide the costs within legal packs. The information is not 'hidden' per se, but neither is it readily available - unsuspecting buyers new to auctions might miss it until too late - when committed to a purchase. E.g.1: On or before completion the Buyer shall pay the Seller a contribution towards the cost of any searches or disbursements including any indemnity policy, or any other search provided by the Seller whether in the auction pack or after exchange a sum of £650.00. The seller will not be providing an invoice and the General/Standard Conditions is varied accordingly. E.g.2: In the event of the Seller serving Notice to Complete the Buyer shall as a condition of completion pay the Sellers solicitors costs of £750.00 plus VAT in relation to the service of notice. Any additional work incurred as a result of a failure to complete on time will be charged accordingly. All prices are +VAT, therefore £650 is actually £780, and £750 is actually £900 (£1650 in additional fees already). There are many other contract clauses e.g.: "The property is being sold with limited title guarantee save that for the purposes of Section 6(2)(a) of the Law of Property (Miscellaneous Provisions) Act 1994 matters now recorded in registers open to public inspection shall be treated as being within the actual knowledge of the Purchaser", which effectively means: The buyer is expected to perform their own due diligence by reviewing public records (e.g., land registry records, local authority searches). If any adverse matters are found in these public registers, the buyer cannot claim to be unaware of them after the purchase is completed. The limited title guarantee also means the seller is not liable for title defects that arose before their ownership of the property unless explicitly disclosed. In short, the buyer is responsible for checking public records and assumes the risk for any issues that could have been discovered in those records. It goes on and on and on. Legal eagles (raptors) of course gain benefit from this - I'm sure the owner(s) are lawyers - not content with gaining sales fees (from both buyer and sellers), they add gorge on other extras and then, as added security for themselves, tie prospective buyers in legal jargon, knowing most, if any will not proceed to court about it - and if they do, there's lots of ambiguity - more food for lawyers. The Summary of this review is Buyer BEWARE McHUGH & CO

Rob · 28 October 2024

★★★★★ 5/5

Google

I was apprehensive when we decided to auction the house we inherited because I had never had anything to do with auctions before. However I needn’t have worried because the whole process, from start to finish was seamless and stress free. Marino Costi was our contact at the auction house and he was brilliant. His knowledge and experience in the field was obvious and reassuring, he instilled confidence and once we had handed the house over to Marino and McHughs there wasn’t much else for us to do but wait. We were very happy with the price the house fetched at auction and I have no hesitation in recommending Marino and McHughs to anyone considering selling their property by auction.

Geraldine · 28 October 2024

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with Shemsi in the search for my next rental property. I’ve always dreaded dealing with estate agents, and Shemsi was the only person in my 4 month search that treated me with kindness and offered genuine insights into the property, the landlord and how I could make my application stand out. After the offer stage, Shemsi went above and beyond to help me with various requests (e.g., accessing the property again, reaching out to previous tenants on my behalf) and kept me informed on the progress of my application. I trusted him completely with everything and he always was a friendly face to any concerns I had. Thank you so much Shemsi!

H · 10 October 2024

★★★★★ 5/5

Trustpilot

I would like to highly recommend McHugh…

I would like to highly recommend McHugh & Co to anyone who is thinking of selling property at Auction. I realised my best option to sell my flat was to go to Auction and a friend of a friend who had years of experience working in the North London’s property market suggested and recommended I used McHugh & Co. As a person who was totally new to selling at Auction, I received all the information, and had all my questions and queries answered by the extremely professional, helpful and patience staff at Mc Hugh’s - especially Marino Costi.

Deborah · 7 October 2024

★★★★★ 5/5

Google

Our experience with McHugh & Co. and especially Marino Costi for his kind and exceptional service, was very much appreciated! His expertise brought us an excellent price for our property, in a very exciting bidding auction! Our family highly recommend Mr Marino Costi and McHugh & Co auction company! Thank you

Andrew · 24 September 2025

★★★★★ 1/5

Trustpilot

Most dodgiest auction ever seen in my…

Most dodgiest auction ever seen in my lifetime. I won a building 66-68, which after that was sold as two separate just to make more money from all the hidden fees, finally just one entrance to only one building. I’m asking where is the second one. Just no sense. Have other purchases in the past building with number 7-9, never been asked to pay for 2 separate numbers. AVOID AVOID AVOID

Mr · 8 May 2026

★★★★★ 1/5

Google

I Rang up and spoke to Paul about a building plot I had seen on Rightmove He was completely arrogant and unhelpful I was going to make a generous offer on the plot for sale in Louviers road, Weymouth But just speaking with Paul for one 30 second conversation was enough to make me not want to have dealings with McHugh&Co I hope the person selling the plot through you sees this reveiw and changes their mind about using McHugh&Co to sell their Plot

Luke · 25 October 2021

★★★★★ 5/5

Google

Having purchased a commercial property with McHugh's London. My partner and I would like to thank them for all of their help during the process. Not only did we have a vendor refusing the relinquish the keys but had a number of teething issues to be resolved. Finally getting keys delivered to us on Christmas Eve was more than a result in the middle of a pandemic and was apparently all part of the service. Well done McHugh's and a big thanks to Paul who made it all happen with great style and a good measure of humour.

Meigh · 25 October 2021

★★★★★ 5/5

Google

I found my dream home through McHugh & Co’s auction. James and the team provided exceptional service every step of the way, professional, attentive, and supportive throughout the entire process. I highly recommend anyone looking to purchase a property to explore McHugh & Co’s listings.

Alice · 24 September 2025

★★★★★ 5/5

Google

I had a flawless experience selling my house at auction through McHugh & co. Marino Costi has been worth his weight in gold. It was clear my property was in experienced hands from day 1. He had a clear understanding of the market in my area, the property was competitive priced at auction and all went accordingly exactly how he described it. His guidance and knowledge were invaluable through the process right down to details like setting a sales note with the solicitor. All within a month - from initial contact to listing, auction day and sold well exceeding my reserve price. This is why I chose to avoid the traditional (slow) estate agents and sell directly through auction. I'm glad I chose McHugh & co.

Jared · 27 May 2024

★★★★★ 5/5

Trustpilot

I found my dream home through McHugh &…

I found my dream home through McHugh & Co’s auction. James and the team provided exceptional service every step of the way, professional, attentive, and supportive throughout the entire process. I highly recommend anyone looking to purchase a property to explore McHugh & Co’s listings.

Alice · 19 September 2025

★★★★★ 5/5

Google

We have just completed on our first property with the help of McHugh and Co. Our estate agent Shemsi Jashari was incredible - answering all our questions (of which there were a lot) and our calls whether they were inside or outside of office hours. 10/10 from us!

Sophie · 9 August 2025