McHugh & Co Camden reviews

★★★★★ 1/5

Trustpilot

Stay Away Do Not buy or sell from here

Buyers Beware of hidden fees in contracts and contracts with no dates before the auction. How can contracts with no names and dates before valid?!? Sales memos not sent until very late in the process resulting in extra fees. Stay clear of this company. If I could give 0 I would 100000 times over. Do Not Recommend. They have been copied into every email between solicitors and still don’t get involved to ask the sellers to provide the correct information to be able to complete resulting in even more fees!!!!! Worse auction company ever dealt with.

Shari · 11 June 2026

★★★★★ 5/5

Google

The whole process was smooth and stress free. Credit to Marino and the team at McHugh & Co.

Tom · 10 September 2026

★★★★★ 5/5

Google

Shemsi was super helpful from first viewing to getting the keys. Very friendly, professional and made the process go smoothly for us. Thank you!

Ruby · 10 June 2026

★★★★★ 5/5

Google

An excellent level of service from start to finish. Marino is a star, he was extremely available, we hadn't previously gone through an auctioneers, but he walked everyone through the process and overcame obstacles for a quick turnaround.

Brian · 16 February 2026

★★★★★ 1/5

Google

These guys are a disgrace, they lure people in with a small guide prices however the day before the auction they simply increase the guide price so you are looking at their auction properties under a false pretense, complete waste of time and in any other business this would be considered fraud. Keep away!! We spent money on solicitor and surveyor fees and taken time out to view the property and even paid for the reserve to bid, only to find out that the evening before the auction the guide price has increased by £100k, had we been aware of the actual guide price we wouldn't even have looked at the property. Now what is their excuse for this to happen? That they do not have the skill for a correct valuation or that their business model is based on a scam. This is an absolute joke or fraud! Responding to owners comment- There was an auction guide price increase in one of your Lots in the London area, so either your are being dishonest on purpose which validates my comment above about your business model or you don't have an absolute clue about your business operations which means you would have been out of business long ago if that would be the case. Which one is it?

A · 25 October 2022

★★★★★ 1/5

Google

I've reviewed a couple of legal packs from this company - unless spending a tedious (but necessary) time working through legal documents, buyers will not realise the many hidden fees associated with their properties. Normally, there is an auction bid price that obviously has to be paid, then a fee to the auctioneer for their services in advertising the property and putting together legal packs. Most auctioneers gain double bubble - gaining a fee from both the buyer and seller for this. Now, instead of overtly stating fees for any particular property being auctioned within the main listing, this company appears to hide the costs within legal packs. The information is not 'hidden' per se, but neither is it readily available - unsuspecting buyers new to auctions might miss it until too late - when committed to a purchase. E.g.1: On or before completion the Buyer shall pay the Seller a contribution towards the cost of any searches or disbursements including any indemnity policy, or any other search provided by the Seller whether in the auction pack or after exchange a sum of £650.00. The seller will not be providing an invoice and the General/Standard Conditions is varied accordingly. E.g.2: In the event of the Seller serving Notice to Complete the Buyer shall as a condition of completion pay the Sellers solicitors costs of £750.00 plus VAT in relation to the service of notice. Any additional work incurred as a result of a failure to complete on time will be charged accordingly. All prices are +VAT, therefore £650 is actually £780, and £750 is actually £900 (£1650 in additional fees already). There are many other contract clauses e.g.: "The property is being sold with limited title guarantee save that for the purposes of Section 6(2)(a) of the Law of Property (Miscellaneous Provisions) Act 1994 matters now recorded in registers open to public inspection shall be treated as being within the actual knowledge of the Purchaser", which effectively means: The buyer is expected to perform their own due diligence by reviewing public records (e.g., land registry records, local authority searches). If any adverse matters are found in these public registers, the buyer cannot claim to be unaware of them after the purchase is completed. The limited title guarantee also means the seller is not liable for title defects that arose before their ownership of the property unless explicitly disclosed. In short, the buyer is responsible for checking public records and assumes the risk for any issues that could have been discovered in those records. It goes on and on and on. Legal eagles (raptors) of course gain benefit from this - I'm sure the owner(s) are lawyers - not content with gaining sales fees (from both buyer and sellers), they add gorge on other extras and then, as added security for themselves, tie prospective buyers in legal jargon, knowing most, if any will not proceed to court about it - and if they do, there's lots of ambiguity - more food for lawyers. The Summary of this review is Buyer BEWARE McHUGH & CO

Rob · 28 October 2024

★★★★★ 5/5

Google

I was apprehensive when we decided to auction the house we inherited because I had never had anything to do with auctions before. However I needn’t have worried because the whole process, from start to finish was seamless and stress free. Marino Costi was our contact at the auction house and he was brilliant. His knowledge and experience in the field was obvious and reassuring, he instilled confidence and once we had handed the house over to Marino and McHughs there wasn’t much else for us to do but wait. We were very happy with the price the house fetched at auction and I have no hesitation in recommending Marino and McHughs to anyone considering selling their property by auction.

Geraldine · 28 October 2024

★★★★★ 1/5

Trustpilot

Raptors in Sheep's Clothing

I've reviewed a couple of legal packs from this company - unless spending a tedious (but necessary) time working through legal documents, buyers will not realise the many hidden fees associated with purchasing properties from McHugh & Co. It seems that normally, there is an auction bid price that obviously has to be paid, then a fee to the auctioneer for their services in advertising the property and putting together legal packs. Most auctioneers gain double - a fee from both the buyer and seller for this. Now, instead of overtly stating fees for any particular property being auctioned within the main property listing, this company appears to hide the costs within legal packs. The information is not 'hidden' per se, but neither is it readily available - unsuspecting buyers new to auctions might miss it until too late - when committed to a purchase, which is no longer as affordable but, for which they can do nowt abowt. E.g.1: On or before completion the Buyer shall pay the Seller a contribution towards the cost of any searches or disbursements including any indemnity policy, or any other search provided by the Seller whether in the auction pack or after exchange a sum of £650.00. The seller will not be providing an invoice and the General/Standard Conditions is varied accordingly. E.g.2: In the event of the Seller serving Notice to Complete the Buyer shall as a condition of completion pay the Sellers solicitors costs of £750.00 plus VAT in relation to the service of notice. Any additional work incurred as a result of a failure to complete on time will be charged accordingly. All prices are +VAT, therefore £650 is actually £780, and £750 is actually £900 (£1650 in additional fees already). There are many other contract clauses e.g.: "The property is being sold with limited title guarantee save that for the purposes of Section 6(2)(a) of the Law of Property (Miscellaneous Provisions) Act 1994 matters now recorded in registers open to public inspection shall be treated as being within the actual knowledge of the Purchaser", which effectively means: The buyer is expected to perform their own due diligence by reviewing public records (e.g., land registry records, local authority searches). If any adverse matters are found in these public registers, the buyer cannot claim to be unaware of them after the purchase is completed. The limited title guarantee also means the seller is not liable for title defects that arose before their ownership of the property unless explicitly disclosed. In short, the buyer is responsible for checking public records and assumes the risk for any issues that could have been discovered in those records. It goes on and on and on. Legal eagles (raptors) of course gain benefit from this - I'm sure the owner(s) are lawyers - not content with gaining sales fees (from both buyer and sellers), they additionally gorge on other extras and then, as added security for themselves, tie prospective buyers in legal jargon, knowing most, if any will not proceed to court about it - and if they do, there's lots of ambiguity - more food for lawyers. The Summary of this review is Buyer BEWARE McHUGH & CO

Robert · 22 October 2024

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with Shemsi in the search for my next rental property. I’ve always dreaded dealing with estate agents, and Shemsi was the only person in my 4 month search that treated me with kindness and offered genuine insights into the property, the landlord and how I could make my application stand out. After the offer stage, Shemsi went above and beyond to help me with various requests (e.g., accessing the property again, reaching out to previous tenants on my behalf) and kept me informed on the progress of my application. I trusted him completely with everything and he always was a friendly face to any concerns I had. Thank you so much Shemsi!

H · 10 October 2024

★★★★★ 5/5

Trustpilot

I would like to highly recommend McHugh…

I would like to highly recommend McHugh & Co to anyone who is thinking of selling property at Auction. I realised my best option to sell my flat was to go to Auction and a friend of a friend who had years of experience working in the North London’s property market suggested and recommended I used McHugh & Co. As a person who was totally new to selling at Auction, I received all the information, and had all my questions and queries answered by the extremely professional, helpful and patience staff at Mc Hugh’s - especially Marino Costi. Marino always responded quickly to all my phone calls and emails, and gave very good advice and support throughout the whole process. Everything went exactly as I wanted - a very good result.

Deborah · 7 October 2024

★★★★★ 1/5

Trustpilot

Title: Misleading Lease Information in Auction, Very Poor ExperienceMy sister purchased a flat in Maida…

My sister purchased a flat in Maida Vale, W9, through an auction held by McHugh & Co. The auction catalogue and online listing clearly stated that the property had a lease term of “approximately 142 years unexpired.” Based on this information, she bid on and won the property, paying a 10% deposit and auction fees. However, after the auction, we discovered that the actual lease was only 52 years at the time of bidding, and any lease extension would only take place after completion, subject to further legal formalities. None of this was mentioned clearly in the auction listing or marketing material. This information was buried in legal documents that were not easily accessible before bidding. When we raised concerns, McHugh & Co. refused to take responsibility, referring us to the “special conditions” and disclaimers in the legal pack. But this is not acceptable: when a listing says “142 years unexpired,” it implies the lease already exists, not that it might happen later. We’ve since filed formal complaints with The Property Ombudsman, Trading Standards, and the Solicitors Regulation Authority regarding the misrepresentation and the conduct of the seller's solicitor. ⚠️ If you're considering bidding with McHugh & Co., be extremely careful. Their listings may not reflect the true legal position of the property, and you risk losing a substantial deposit based on misleading information.

Amir · 9 May 2025

★★★★★ 5/5

Google

Our experience with McHugh & Co. and especially Marino Costi for his kind and exceptional service, was very much appreciated! His expertise brought us an excellent price for our property, in a very exciting bidding auction! Our family highly recommend Mr Marino Costi and McHugh & Co auction company! Thank you

Andrew · 24 September 2025

★★★★★ 1/5

Trustpilot

Most dodgiest auction ever seen in my…

Most dodgiest auction ever seen in my lifetime. I won a building 66-68, which after that was sold as two separate just to make more money from all the hidden fees, finally just one entrance to only one building. I’m asking where is the second one. Just no sense. Have other purchases in the past building with number 7-9, never been asked to pay for 2 separate numbers. AVOID AVOID AVOID

Mr · 8 May 2026

★★★★★ 1/5

Trustpilot

******BEWARE of this company's PROPERTY…

******BEWARE of this company's PROPERTY AUCTIONs dont buy**** very sneaky - they say 850+300 but charge £6000 below on every auction sale they do. 15. On or before completion the Buyer is liable to pay the Seller a sum of six thousand pounds in relation to the Seller’s legal and agents costs. No invoices will be provided.

Ajay · 29 February 2024

★★★★★ 1/5

Google

I Rang up and spoke to Paul about a building plot I had seen on Rightmove He was completely arrogant and unhelpful I was going to make a generous offer on the plot for sale in Louviers road, Weymouth But just speaking with Paul for one 30 second conversation was enough to make me not want to have dealings with McHugh&Co I hope the person selling the plot through you sees this reveiw and changes their mind about using McHugh&Co to sell their Plot

Luke · 25 October 2021

★★★★★ 5/5

Google

Having purchased a commercial property with McHugh's London. My partner and I would like to thank them for all of their help during the process. Not only did we have a vendor refusing the relinquish the keys but had a number of teething issues to be resolved. Finally getting keys delivered to us on Christmas Eve was more than a result in the middle of a pandemic and was apparently all part of the service. Well done McHugh's and a big thanks to Paul who made it all happen with great style and a good measure of humour.

Meigh · 25 October 2021

★★★★★ 5/5

Google

I found my dream home through McHugh & Co’s auction. James and the team provided exceptional service every step of the way, professional, attentive, and supportive throughout the entire process. I highly recommend anyone looking to purchase a property to explore McHugh & Co’s listings.

Alice · 24 September 2025

★★★★★ 5/5

Google

I had a flawless experience selling my house at auction through McHugh & co. Marino Costi has been worth his weight in gold. It was clear my property was in experienced hands from day 1. He had a clear understanding of the market in my area, the property was competitive priced at auction and all went accordingly exactly how he described it. His guidance and knowledge were invaluable through the process right down to details like setting a sales note with the solicitor. All within a month - from initial contact to listing, auction day and sold well exceeding my reserve price. This is why I chose to avoid the traditional (slow) estate agents and sell directly through auction. I'm glad I chose McHugh & co.

Jared · 27 May 2024

★★★★★ 5/5

Google

We have just completed on our first property with the help of McHugh and Co. Our estate agent Shemsi Jashari was incredible - answering all our questions (of which there were a lot) and our calls whether they were inside or outside of office hours. 10/10 from us!

Sophie · 9 August 2025

★★★★★ 1/5

Trustpilot

Avoid dealing with McHugh & Co

Avoid dealing with McHugh & Co. especially if you have no experience buying on auctions. They work with some seriously dodgy sellers and their legal pack is like a minefield - especial "special conditions" part. Buyer will end up paying ALL seller's fees and more ( buyer even pays seller for things like EPC ...). They don't use digits when mentioning additional costs hoping that potential buyer will miss that part. There will be over £15K additional fees for a buyer + regular fees that you would expect when buying on auction. They do not issue any invoices or receipts, how this is even legal? Properties are not even registered in sellers name. Guide price is a joke, bidding actually starts £10k above the gp. They keep extending auction time by 2min, by 10min, by 5 min - at the end auction ended 40 min late. There is so many things wrong with this place its scarry, stay away unless you really know what you're doing.

Dagmara · 22 May 2024

★★★★★ 5/5

Trustpilot

I found my dream home through McHugh &…

I found my dream home through McHugh & Co’s auction. James and the team provided exceptional service every step of the way, professional, attentive, and supportive throughout the entire process. I highly recommend anyone looking to purchase a property to explore McHugh & Co’s listings.

Alice · 19 September 2025

★★★★★ 5/5

Google

Excellent experience from start to finish from the auctioneer. Especially Marino Costi, he was experienced, knowledgeable and just a very down to Earth in all conversations. Couldn’t recommend the auctioneer more for a future sale and would definitely recommend Marino to future clients as he was exceptional at all times.

Kamran · 10 July 2025

★★★★★ 5/5

Google

Selling with Mchugh & co has been a breeze. However, it would not have been so without the expert help, guidance and patience of Marino Costi. The reasons for auctioning property are often complex and my brother and I were clueless on how to proceed but Marino guided us through the process and organised all that needed to be done. We had a very successful outcome. Thank you Mchugh & Co and thank you Marino.

Rob · 26 July 2024

★★★★★ 1/5

Trustpilot

Hidden fee's contained .... Buyers beware

Hidden fee's contained in an updated addendum pack for a small premises released just before an upcoming auction meant the hidden fee's contained in the terms were likely to be more than the cost of the purchase. Told this was normal by member of their team when I queried, but I can definetely say this is not the norm and lends one to be reminded of say 'let buyer beware' when purchased at their auctions.

Michael · 9 February 2026