Martyn Gerrard Kentish Town Sales reviews in Camden

★★★★★ 1/5

Trustpilot

Interview process experience

I am writing this review to express my concern at the way I have been treated during interview stage. I have now been invited on 3 separate occasions by a recruiter working on behalf of Martyn Gerrard for an initial interview with Shelly Baker ( HR Manager), however each time I was given hours notice that it would need to be rescheduled without any consideration of my time or efforts going into prepare for the conversation. On the 4th time I declined to go further with the process.Details: The first time I was booked in for interview was 12/04/2024 at 13:30. On that day the recruiter called to ask me if I could change the time of the interview to 14:30, due the fact that Shelly was delayed by another appointment, which I agreed on as these things can happen. At 14:00 the recruiter called me again on behalf of Shelly, to inform me that she could not make it. I was asked to move the interview to Monday 15th April at 13:00. I agreed to do so, as I was very interested in the role and the company, particularly as Martyn Gerrard seemed to take pride in investing in people and supporting them throughout their career. On Monday 15th April at 9:30, the recruiter called on behalf of Shelly to cancel the interview appointment and ask to reschedule. This would have been the 4th time.At this point I felt I was treated extremely unprofessionally and made me question if this is the way that Maryn Gerrard conducts business and treats external clients, how would they treat staff once they had signed the contract?I have informed the recruiter that I am not interested in pursing anymore the process, as I did not feel that I was treated professionally or with any respect.I'm writing this review to express my disappointment in the way the "HR Manager" has conducted the interview process and I hope that someone within the organisation will pick this review up and address it accordingly.

Daniele · 15 April 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

Martyn Gerrard has been the managing agent on my rental property for many years now and the team has always provided excellent service. They are professional, responsive and always a pleasure to deal with.Zoe Sophocles is my primary point of contact and has worked on the last few tenancy renewals with me. Her client service is second to none. I always appreciate her insight and honesty, she follows up when she says she will and is polite and professional at all times. There has never been an issue and that is down to Zoe handling things so brilliantly. I wouldn’t hesitate to recommend her.

Gemma · 10 April 2024

★★★★★ 5/5

Google

We’ve had a great experience with Maria when looking for a flat so far. She is professional, polite and helpful - she is responsive and remembers what we’re looking for and only sends relevant properties (unlike some other agents, either sending whatever or trying to push people into buying something unsuitable). I would really recommend Maria!

Kat · 16 April 2025

★★★★★ 5/5

Google

I am delighted to work with Maria Morar who's helping me find a property to purchase. Maria has been amazingly helpful, conducting exemplary viewings, answering all my questions, providing comparison flats, suggesting home improvements, suggesting properties that are a good fit for my search criteria and supporting me in general in my search. Thank you, Maria!

Diana · 16 April 2025

★★★★★ 5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Maria Morar throughout the entire buying process. She is incredibly helpful, professional, and proactive in her communication. She always kept me updated at every stage, making sure that I understood each step and felt comfortable with the process.

Dk · 16 January 2026

★★★★★ 5/5

Trustpilot

Very good experience

Sophie was very helpful when we were looking for a property to rent. She provided us many options and arranged viewings as and when needed and was very accommodating when we needed to reschedule.

Hari · 25 November 2024

★★★★★ 5/5

Trustpilot

Yasemin Yilmaz an absolute angel !

Yasemin Yilmaz was approachable and personable from the minute she answered the call for my enquiry. She organised a viewing of the property within literally 30 minutes of our conversation. She listened to our needs and went above and beyond to secure the property for us. During the whole process she has been very caring but professional and definitely was a huge breathe of fresh air after what was becoming a very stressful search to find a new family home.

Richard · 28 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Service! Highly Recommended!

I was very fortunate to meet Scott Henderson at Martyn Gerard and his dynamic team members, Jatin and Shuhan.From my initial meeting with Scott who translated my brief with great care, skill and attention, to the exceptional service offered by the dedicated team at Martyn Gerard, my property was marketed and managed with outstanding professionalism.The marketing material produced was excellent and resulted in a wave of viewings within a week! The efficiency and dexterity in which the viewings were managed was noteworthy and communication throughout was seamless, with updates being provided throughout the process. Thank you Scott, Jatin and Shuhan and others of the team!I cannot recommend Scott, and his team enough for providing a first class service!. Always considerate, flexible, dedicated and professional. Certainly exceeded my expectations!Thank you once again for your outstanding service.and customer care.Highly recommended!

Kal · 24 March 2024

★★★★★ 5/5

Trustpilot

I cannot thank Martyn Gerrard and their…

I cannot thank Martyn Gerrard and their exceptional team, particularly Sophie, enough for their outstanding service throughout our recent property purchase. From our initial inquiry to the final completion, Sophie's professionalism and dedication shone through every step of the way.What truly set Sophie apart was her unwavering commitment to our satisfaction. She was always available to address our questions and concerns, providing timely updates and valuable insights. Her attention to detail and proactive approach made the entire process seamless and stress-free.In addition to Sophie's exceptional service, I must also commend Adriano for his invaluable support and assistance. Together, Sophie and Adriano formed a dynamic team, ensuring that every aspect of our transaction was handled with the utmost care and professionalism.Overall, our experience with Martyn Gerrard exceeded all expectations. Their dedication, expertise, and personalized approach truly made a difference, and we are grateful to have had them by our side as we found our dream home.Thank you, Martyn Gerrard, Sophie, and Adriano, for your outstanding service and commitment to excellence.

Nveo · 22 March 2024

★★★★★ 5/5

Trustpilot

MG goes the extra mile to provide you with an excellent customer experience!

We had a superb level of service from MG Winchmore Hill. Special thanks to Dinesh Mirchandani, who went above and beyond to support us during the whole process. We were buying and selling as part of a long chain, and Dinesh did an outstanding job at managing everyone's expectations and ensuring we got things over the line. Highly recommended!

Manny · 26 June 2023

★★★★★ 5/5

Trustpilot

Compliment for Raj Phlora

Working with Raj was an absolute pleasure, his deep knowledge of the housing market gave me confidence in his ability to sell my property promptly and professionally. I would work with him again!

Guido · 28 November 2024

★★★★★ 5/5

Trustpilot

Very happy with Yasmin Yilmaz', services

I was in communication with Yasmin Yilmaz' from Martyn Gerard when I was looking for a flat to rent. Yasmin was very helpful every step of the way gave me correct details about the property sent me a video she took for me before my viewing and made me feel that I am in good professional hands. Every time we had a query about the flat she was very prompt with her answer and even suggested alternative property that matched my wish list concerning a flat to rent. I would recommend Martyn Gerard to my friends and especially Yasmin for a friendly professional service. Thank you Yasmin.

Davies · 12 March 2024

★★★★★ 5/5

Trustpilot

Stewart was brilliant

After a rocky start to our purchasing journey with Chloe, Stewart took over and made the process incredibly smooth.It helped we had lovely vendors to buy from, but Stewart was diligent and communicative throughout despite our millions of questions, which gave us additional piece of mind.We're now looking forward to starting our new life in our lovely new house!

Andrew · 16 June 2023

★★★★★ 5/5

Trustpilot

Professional and courteous service

Alex Searby was prompt in organising our viewing appointments, punctual at the meetings, extremely helpful and knowledgeable of the properties he showed us. He allowed us time to think and see how the properties would meet our requirements. He maintained a professional, courteous and objective attitude and made us feel comfortable. We instantly trusted Alex to give us the best advice and we are grateful to him for the time he has spent with us.

JMessini · 5 June 2024

★★★★★ 5/5

Trustpilot

Above and beyond

David helped us through a very tricky sale- he was available, flexible and honest. Our family has some difficult circumstances, caring responsibilities and are “long distance” sellers because of this. David went above and beyond at times to helped us out with tasks that needed to be done in the local area. I would not hesitate to recommend him.

Dani · 1 June 2023

★★★★★ 5/5

Trustpilot

We have a 2 bed flat which we were…

We have a 2 bed flat which we were marketing for rental with Martyn Gerrad. The service has been exceptional and efficient. Everyone has been extremely helpful and we managed to get new tenants quickly. Thank you!

Ncp · 10 March 2026

★★★★★ 5/5

Trustpilot

We enjoyed working with Suraj

Suraj was very helpful in finding us an apartment to rent in our price range in this challenging rental market. We felt that he was very focused, upfront, honest and easy to reach to answer our questions. He really cared about his client, and we are keeping his contact details as a go to Martyn Gerrard real estate agent.Thank you so much!

Tanya · 14 February 2023

★★★★★ 1/5

Google

Horrible estate agency that practise gazumping. There is no point in buying a property with them as your offer is never secure. They will only gaslight you and extort as much money as they can.

Rachita · 11 October 2024

★★★★★ 5/5

Trustpilot

Wise advice

When I put my flat on the market at the beginning of March 2023, I did not envisage that I would still be living in it at the year’s end. But so it was, as interest rates climbed and nerves were stretched. In the first weeks of 2024, we sailed into calmer water towards completion. Treon was a rock, a consistent presence throughout, dispensing useful information and wise advice, always reassuring, and cajoling when it was needed. I learned an enormous amount from the sales team, and always felt supported. I chose Martyn Gerrard for their track record as local estate agents, their knowledge of the area, and their professionalism and efficiency. It was the right choice.

MARGARET · 17 February 2024

★★★★★ 5/5

Trustpilot

Great experience

Bruvis Hiew was our main point of contact when dealing with Martyn Gerrard. He was thoroughly professional throughout the process of buying a property - maintaining a high level of communication and empathy. Bruvis also showed great urgency at getting the purchase over the line, pulling all parties in the right direction. Thank you!

George · 2 October 2023

★★★★★ 5/5

Trustpilot

Outstanding Service from a Highly…

Outstanding Service from a Highly Skilled TeamI recently had the pleasure of working with the team of Martyn Gerrard for my property transaction, and I am absolutely delighted with the level of service provided by Sheriaz, Faisal, Antony, Stuart, and Adriano. From start to finish, each member of the team played an integral role in making the entire process smooth, efficient, and stress-free. Together, this team made what could have been a stressful and overwhelming experience into something seamless and even enjoyable. Highly recommend!!!

Konstantina · 22 November 2024

★★★★★ 5/5

Trustpilot

Highly recommended !

I found a great flat through Martyn Gerrard Estate Agents. My situation was a little complex as my partner is relocating to the UK and doesn’t yet have the right to live here, a bit of a chicken-and-egg situation as I needed to show my partner could live with me before applying, while the landlord needed proof of right to live before adding them to the tenancy.

Drew · 13 March 2026

★★★★★ 1/5

Trustpilot

Extremely Unprofessional and Unpleasant Experience

I’ve been renting with Martyn Gerrard Estate Agents for two years, and it has been nothing short of a nightmare. Before moving in, I requested a deep clean of the flat, which was never done. Instead, I entered a property full of mould and dust, making it clear that tenant well-being is not a priority for this agency.Throughout the tenancy, the property manager changed four times, and every single one of them was rude, unhelpful, and unpleasant to deal with. They have all been unprofessional and seem solely focused on ensuring rent is paid, with no care whatsoever for tenant welfare.Within the first six months of living in the flat, I developed a serious illness due to the extremely old and dirty carpets. I repeatedly requested that they be replaced, but this was ignored for almost two years. It was only addressed earlier this year, after one property manager mentioned that the landlord had already agreed to replace the carpets long ago, but nobody had bothered to communicate this to us.In October, we were served with a Section 21 notice. I tried negotiating for an additional three months as I’m starting a new job in December, but the landlord rejected this. We managed to secure a new property and planned to move out a month early, but since then, their renewal consultant has made my life miserable. She has been disrespectful and sent nasty, threatening emails, demanding full rent payment for the final month, even though I’ve offered to surrender the tenancy on my vacate date, which aligns with their plans to sell the flat.Dealing with Martyn Gerrard has been a deeply distressing and appalling experience. Their behavior has been unprofessional, uncaring, and outright abusive. I would strongly advise anyone considering renting through them to think twice, you deserve better than this.

Amandine · 21 November 2024

★★★★★ 5/5

Trustpilot

Saad and Florence were supportive with…

Saad and Florence were supportive with our purchase. There were some delays with completion date as it was a new built, but they helped deal with the developers to accommodate our move.

Jin · 19 November 2024